The property itself presents beautifully. The metro station is about a 5 minute walk from the hotel. Also, very close to tram station to travel to southern beaches. The area the hotel is located is slightly unappealing, but we never felt unsafe. Our main complaint is concerning the staff and property amenities. As other reviewers have noted, the staff will inform you that your room was upgraded to the hotel across the street. We declined this option. We spoke to other travelers who accepted the offer and they were extremely unhappy with their choice citing they had no air conditioning and no access to roof top deck. This practice seems extremely unethical and should be discontinued immediately. The air conditioning in our room is controlled by the front desk. The room temperature is set at 24C (76F), which is not comfortable after spending the day in the afternoon heat. We asked on 3 different days to lower the room temperature, and the front desk obliged only once. I would rather paid more money to this hotel during reservation than be misled that this hotel has air conditioning. At times, the hallways would be noisy with children running up the stairs at 2am. Personally, even though the hotel is convenient to all major locations around the city, I would not recommend staying at Gallery Residencies and Suites.