The service at the Westin property was below average—unwelcoming and not very helpful. When I reached out to the front desk about an issue with the Wi-Fi, the person provided me with a code but, when I asked where to enter it, simply replied, “I don’t know how to help you.” I eventually figured it out on my own. When I let her know that I figured out, she simply hung up without asking if there was anything else they could assist with.
There were also issues with the elevator; I had to wait over 10 minutes, and when I informed the staff, they didn’t seem concerned or interested in helping. The staff overall were not as friendly or welcoming as I would expect from a Marriott/Westin hotel. I would rate this property three stars, definitely not four.
The cleaning service was also subpar. After my room was supposedly cleaned, I returned to find a hair left in the bathtub, suggesting the cleaning was minimal, with the bed made but little else done.
Overall, NOT a Marriot/Westin experience - need some improvement.