This was hands down the worst hotel experience I’ve ever had, and it completely ruined my first trip to Atlanta.
My room had vomit on the bathroom floor and on my bedsheets. I began calling the front desk around 5 PM and kept following up until midnight. Every time I called, I was told “someone is on the way,” only to find out in my final call that nobody was coming until the morning. I waited hours for nothing and was forced to sleep in a contaminated bed.
The next day, I ordered food and called the front desk to request silverware. I was told I’d need to pay $15 just for cutlery unless I ordered from their café. I gave in and ordered fries and a ginger ale, which came out to almost $30. On another night, when I called again expecting to pay the $15, a different staff member simply brought me plastic utensils with no issue. The inconsistency is ridiculous.
It didn’t stop there:
• I went to Starbucks in the lobby and asked for a cup of ice, and was told they “don’t do that on weekends.” Absurd.
• When I asked about parking and valet, the front desk staff misgendered me.
• And worst of all, a hotel staff member repeatedly asked me for hugs in the elevator—three separate times. That is wildly inappropriate and unsafe.
The combination of unsanitary conditions, inconsistent service, discriminatory behavior, and harassment created an environment that felt unsafe and unwelcoming. I cannot recommend this hotel to anyone and urge management to address these serious failures