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Marsden Viaduct Hotel

4.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Marsden Viaduct Hotel

Deluxe King Room with Marina View | View from room
Premium bedding, down duvets, pillow-top beds, in-room safe
View from property
Junior King Suite Balcony, Pool View | City view
Deluxe King Room with Marina View

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • Breakfast available
  • 24/7 front desk
  • Hot tub
  • Pool

Explore the area

Map
21 Viaduct Harbour Ave, Auckland, Auckland, 1010
  • Sky Tower
    ‪10 min walk‬
  • SkyCity Casino
    ‪10 min walk‬
  • Princes Wharf
    ‪11 min walk‬
  • Auckland (AKL-Auckland Intl.)
    ‪29 min drive‬

Room options

View all photos for Superior Room, Non Smoking, City View

Superior Room, Non Smoking, City View

Superior Room, Non Smoking, City View

  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room, Non Smoking, Bathtub

Deluxe King Room, Non Smoking, Bathtub

Deluxe King Room, Non Smoking, Bathtub

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room with Marina View

Deluxe King Room with Marina View

Deluxe King Room with Marina View

  • 42 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room with Balcony, 1 King Bed, Courtyard View

Deluxe Room with Balcony, 1 King Bed, Courtyard View

Deluxe Room with Balcony, 1 King Bed, Courtyard View

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior King Suite Balcony, Pool View

Junior King Suite Balcony, Pool View | Living area

Junior King Suite Balcony, Pool View

  • 55 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Hotel Grand Chancellor Auckland

Free WiFi
Restaurant
Air conditioning
Gym
4.7 out of 5, Exceptional, (184)
The price is AU$161
for 1 room
includes taxes & fees
9 Feb - 10 Feb
Hotel Grand Chancellor Auckland

About the area

Auckland

You'll be centrally located in Auckland with a stay at Marsden Viaduct Hotel, within a 15-minute walk of Sky Tower and Auckland Ferry Terminal. .This spa hotel is 1.2 mi (2 km) from Spark Arena and 1.5 mi (2.4 km) from Auckland Domain.

What's nearby

  • Sky Tower - 10 min walk
  • SkyCity Casino - 10 min walk
  • Auckland Ferry Terminal - 14 min walk
  • Spark Arena - 4 min drive
  • Eden Park - 8 min drive

Getting around

  • Gaunt Street Tram Stop - 1 min walk
  • Auckland Britomart Station - 14 min walk
  • Auckland Intl. Airport (AKL) - 29 min drive

Restaurants

  • ‪Hello Mister - ‬6 min walk
  • ‪The Brewers Co-Operative - ‬8 min walk
  • ‪Tuckshop - ‬3 min walk
  • ‪Williams Eatery - ‬6 min walk
  • ‪Grand Harbour Chinese Restaurant - ‬4 min walk

About this property

Marsden Viaduct Hotel

Bayside Auckland hotel in Auckland Central Business District with a sauna
Marsden Viaduct Hotel offers 80 accommodations with DVD players and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. 50-inch Smart televisions come with premium digital channels, Netflix, and smart speakers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna.

Guests under 21 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.
Make yourself at home in one of the 80 individually decorated guestrooms, featuring DVD players and Smart televisions. Your pillowtop bed comes with down comforters and premium bedding. Digital programming and smart speakers are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool, a spa tub, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a television in a common area. Getting to nearby attractions is a breeze with the area shuttle (surcharge) that operates within 500 meters.
Satisfy your appetite with local and international cuisine at LA' Maree- on site, a poolside fine-dining restaurant which features a bar/lounge and a garden view. Dining is also available at the coffee shop/cafe. Full breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include limo/town car service, express check-out, and a 24-hour front desk. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a ferry terminal shuttle.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
LA' Maree- on site - This poolside fine-dining restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
French Press Cafe- Onsite - This café overlooks the ocean. Reservations are required. Open select days.
Grape and Olive- Onsite - This bar overlooks the ocean and specializes in Mediterranean cuisine. Open select days.

Languages

English, Filipino, Hindi, Norwegian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Secured covered self parking on site (NZD 45 per night)
  • Limited on-site parking (max. 10 spaces per unit)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options
  • 24 hours off-site parking within 328 ft (NZD 50 per night)
  • Street parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge) up to 500 metres
  • Return train station shuttle (surcharge) from 6:00 AM to 11:30 PM
  • Train station shuttle on request, at scheduled times
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Shopping centre shuttle (surcharge)

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–10:30 AM: NZD 35-52 for adults and NZD 15-52 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Restaurants on site

  • LA' Maree- on site
  • French Press Cafe- Onsite
  • Grape and Olive- Onsite

Things to do

  • Access to nearby health club
  • Access to nearby indoor pool
  • Bike parking
  • Bike storage
  • Indoor pool
  • Sauna
  • Spa services
  • A hot tub
  • Steam room

Family friendly

  • Access to nearby indoor pool
  • Cots/infant beds (surcharge)
  • DVD player
  • Fence around the pool
  • Corner/local shop
  • Indoor pool
  • Mini-fridge
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Corner/local shop
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Outdoors

  • Dock
  • Outdoor furniture

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Thalassotherapy
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuffle
  • Accessible train station shuttle
  • Area rugs in public areas
  • Lift
  • Hand-held shower head
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • Lever door handles
  • Step-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Books
  • Comprehensive recycling policy
  • Double-glazed windows
  • Living plant wall
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Renovated entire property – September 2023
  • Reusable cups only
  • Reusable tableware only
  • Shared microwave
  • Smoke-free property
  • Stereo
  • TV in lobby
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Down duvet
  • Fan
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Portable fan
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste

Entertainment

  • 50-inch smart TV
  • Digital channels
  • DVD player
  • Netflix
  • Premium channels
  • Streaming services
  • Smart speaker

Food and drink

  • Cleaning supplies
  • Coffee/tea filters (reusable)
  • Cookware/dishes/utensils
  • Free bottled water
  • Freezer
  • Local meal delivery service
  • Mini fridge
  • Paper towels

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Electrical adapters/chargers
  • Energy-saving switches
  • Free local calls
  • Guidebooks/recommendations
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Laundry detergent
  • LED light bulbs
  • Local maps
  • Phone
  • Recycling
  • Restaurant dining guide
  • Safe
  • Soundproofing
  • Water-efficient showers only
  • Water-efficient toilets only
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal, airport, train station, and bus station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3.10 percent for credit card payments
The check-in location differs from the property location; go to: [21 Viaduct Harbour Avenue AKL (Same building as Sofitel Viaduct)]
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of NZD 0.00 at check-out

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 100 per night
Cribs (infant beds) are available for NZD 20.00 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 250 per accommodation, per stay
  • Breakage deposit: NZD 250 per stay
  • A damage deposit of NZD 250 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately NZD 35 to 52 for adults, and NZD 15 to 52 for children
  • Airport shuttle fee: NZD 50 per person (one-way)
  • Airport shuttle fee per child: NZD 25 (one-way), (from 4 to 12 years old)
  • Covered self parking fee: NZD 45 per night
  • Nearby parking fee: NZD 50 per night(328 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: NZD 20.00 per night
  • Rollaway bed fee: NZD 100 per night
  • Pool fee: NZD 25 per day
  • Spa fee: NZD 25 per day
  • Towels fee: NZD 0 (or guests may bring their own)
  • Credit card charges are subject to a surcharge of 3.10 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds and onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit, window guards, and outdoor lighting
Property Registration Number 9429049065527

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Guests under 21 years old are not allowed in the swimming pool
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Marsden Viaduct Hotel Hotel
Marsden Viaduct Hotel Auckland
Marsden Viaduct Hotel Hotel Auckland
Marsden Viaduct Hotel Same building as Sofitel Viaduct

Marsden Viaduct Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 157 out of 301 reviews" "
Rating 8 - Good. 78 out of 301 reviews" "
Rating 6 - Okay. 37 out of 301 reviews" "
Rating 4 - Poor. 18 out of 301 reviews" "
Rating 2 - Terrible. 11 out of 301 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Geoff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, friendly staff. Make sure you have everything covered in booking as pool, car parking and even an additional bed was extra. Even though I booked for 2 adults and one child. The actual Sofitel staff was ridiculously good but you obviously pay a lot more for that level of service
Stayed 2 nights in Jan 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff where outstanding, from arrival to departure. The room was just as advertised. I couldn't have asked for a better experience.
Stayed 1 night in Nov 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot with amazing rooms, staff were helpful even when r spices at 11pm at night. Hoghly recommend
Stayed 1 night in Nov 2024

8/10 Good

Judy, Tauranga

Liked: Cleanliness
Location
Stayed 2 nights in Oct 2024

6/10 Okay

Col

Curtains fell off their tracks. Blinds didn’t work properly. Couldn’t get the fridge to be cold. Aircon didn’t cool the room
Stayed 1 night in Oct 2024

8/10 Good

Dean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

mark

Business traveller
Liked: Cleanliness, staff & service, room comfort
Business trip
I stayed at the hotel a number of times, the first room i was given was disable room that had no desk to work at, I requested another room and was provided an upgrade thank you. It was a bit strange to be told because I booked through a third party, they cannot normally change rooms. I did notice the room i had was starting to look in need of a tidy up in the bathroom and in general.
Stayed 2 nights in Oct 2024

8/10 Good

Kiani

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a quiet and pleasant place to stay in the CBD, then this would be ideal. As long as you are aware of the unique check in process (Which they clearly stipulate in their communications with you) then everything is straightforward. The staff are excellent. I stayed in the room with the marina view. The views itself were really pretty and a gorgeous view of the sky tower, and really nice having a balcony to open up and allow in the fresh air. Two areas of improvement would be, that the windows were really dirty, like really irritating that there is a beautiful view outside but we can't enjoy it without keeping the balcony doors open. I appreciate, they would be harder to maintain than not being near the water, but I have stayed in other places near beaches etc and this hasn't even been on my radar as something to be concerned about. Also some of the tiles in the bathroom could do with a spruce up as they're looking a bit tired and the wallpaper in some areas of the bathroom are peeling away. Those are potentially minor things, but make the difference between a pleasant stay and an incredible stay.
Stayed 1 night in Oct 2024

10/10 Excellent

Dean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, willing to go the extra mile for guests.
Stayed 1 night in Sep 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Jeanette

Stayed 1 night in Aug 2024

4/10 Poor

Leesah

Stayed 2 nights in Aug 2024

10/10 Excellent

Tony

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, good size room and bathroom. Really enjoyed our stay.
Stayed 1 night in Aug 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spacious apartment - great water pressure and all facilities including large bath
Stayed 1 night in Aug 2024

10/10 Excellent

Dean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities
Great sized rooms. Comfortably appointed.
Stayed 2 nights in Aug 2024

10/10 Excellent

Timothy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was great, super comfy and large. Check in was a bit odd. The access arrangement with the pool/gym wasn’t properly advertised.
Stayed 2 nights in Aug 2024

4/10 Poor

Leesah

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed for 2 nights, heating was broken in my allocated room the first night, I was given a small heater for the second night. Additional to this, the hot water in the shower was luke warm, and on a winters morning, its unacceptable. I reported this to reception, they were going to look into it, no offer to change room or anything. Same thing 2 nights in a row - only with a small electric heater.
Stayed 2 nights in Jul 2024

4/10 Poor

Leesah

Business traveller
Disliked: Cleanliness
VIP not received at all, stayed 2 nights again (every week I stay 2 nights) this week my room wasn’t cleaned. I called reception and was told they are only cleaning rooms every 4 days. I explained there is nothing in the room that outlines that or in the confirmation emails. I asked the receptionist to bring me some fresh towels, which she did, I showed her the card in the room that said leave the card on the bed for cleaning, and towels on the floor for changing. I did both those things. Neither was done while I was at work all day. Also the receptionist reponse of every 4 days is no where to be seen. I was also promised that since I stay every week the Manager would make contact with me, still no phone call or email.
Stayed 2 nights in Aug 2024

6/10 Okay

Paddy

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff member who welcomed us went above and beyond. Excellent service. The room itself seemed good to start with, but a couple of things really let the whole experience down. We arrived, checked in, settled into our room then left to do what we came to Auckland to do. When we got back, we went to have a shower... no hot water. Tried the bath... no hot water. The bath also wouldnt fill up as the pop up waste didnt seal. No hot water was absolutely rediculous. If it wasnt so late, i would have demanded it fixed or a new room. Highly disappointed
Stayed 1 night in Aug 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sized rooms - immaculately cleaned
Stayed 1 night in Aug 2024

8/10 Good

Indika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but extra fees not disclosed on hotels.com
It was good, but would’ve been nice to know ahead of time that the pool/spa/gym was an extra $25 fee per person - not disclosed on hotels.com website. This technically increases the cost near equivalent to the Sofitel it is attached to.
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024