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Mercure Auckland Queen Street

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Auckland Queen Street

Individually decorated, individually furnished, desk, laptop workspace
Property entrance
Exterior
Superior Room, Balcony
Individually decorated, individually furnished, desk, laptop workspace

Reviews

8.8 out of 10

Excellent

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Bar
  • Parking available
  • Gym

Explore the area

Map
500 Queen Street, Auckland, Auckland, 1010
  • Queen Street Shopping District
    1 min walk
  • Fat Puku's Smashed Burgers
    1 min walk
  • Auckland Mt Eden Station
    18 min walk
  • Auckland (AKL-Auckland Intl.)
    26 min drive

Room options

Standard Room, 2 Queen Beds

  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, Balcony (High Floor)

Individually decorated, individually furnished, desk, laptop workspace

Deluxe Room, Balcony (High Floor)

  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room

Standard Room

Standard Room

  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Balcony

Superior Room, Balcony

Superior Room, Balcony

  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Similar properties

Exterior

Hotel Grand Chancellor Auckland

Free WiFi
Restaurant
Air conditioning
Gym
4.7 out of 5, Exceptional, (129)
The price is AU$146
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Hotel Grand Chancellor Auckland

About the area

Auckland

With a stay at Mercure Auckland Queen Street, you'll be centrally located in Auckland, steps from Queen Street Shopping District and 4 minutes by foot from University of Auckland. .This hotel is 0.7 mi (1.1 km) from Sky Tower and 1.6 mi (2.5 km) from Auckland Ferry Terminal.

What's nearby

  • Queen Street Shopping District - 1 min walk
  • University of Auckland - 4 min walk
  • Sky Tower - 14 min walk
  • SkyCity Casino - 15 min walk
  • Auckland Ferry Terminal - 5 min drive

Getting around

  • Gaunt Street Tram Stop - 5 min drive
  • Auckland Mt Eden Station - 18 min walk
  • Auckland Intl. Airport (AKL) - 26 min drive

Restaurants

  • ‪Kebab King Grafton - ‬4 min walk
  • ‪St Kevins Cafe - ‬3 min walk
  • ‪Chadam - ‬3 min walk
  • ‪Bestie Cafe - ‬3 min walk
  • ‪Eight at Cordis, Auckland - ‬3 min walk

About this property

Mercure Auckland Queen Street

Hotel with a 24-hour fitness center, steps from Queen Street Shopping District
Mercure Auckland Queen Street offers 96 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. 50-inch Smart televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 17 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 96 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Be sure to enjoy recreational amenities including a 24-hour fitness center and bicycles to rent. Additional features at this hotel include complimentary wireless internet access and a banquet hall.
Enjoy a satisfying meal at Lone Star serving guests of Mercure Auckland Queen Street. Wrap up your day with a drink at the bar/lounge. Continental breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Auckland? This hotel has 323 square feet (30 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite.
Continental breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.
Lone Star - Onsite family restaurant. Guests can enjoy drinks at the bar. Happy hour is offered.

Languages

English, Filipino, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Secured covered self parking on site (NZD 35 per day)
  • Limited on-site parking (max. 10 spaces per unit)
  • Height restrictions apply for on-site parking

Food and drink

  • Continental breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 7:00 AM–10:00 AM on weekends: NZD 23 for adults and NZD 8 for children
  • 1 restaurant
  • 1 bar

Restaurants on site

  • Lone Star

Things to do

  • 24-hour fitness centre
  • Bike rentals

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff

Business services

  • Business centre
  • Conference space (323 square feet)
  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 50-inch smart TV
  • Digital channels
  • Premium channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately NZD 23 for adults and NZD 8 for children
  • Covered self parking fee: NZD 35 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 17 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Mercure Auckland Queen Street Hotel
Mercure Auckland Queen Street Auckland
Mercure Auckland Queen Street Hotel Auckland

Mercure Auckland Queen Street Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 178 out of 331 reviews" "
Rating 8 - Good. 109 out of 331 reviews" "
Rating 6 - Okay. 27 out of 331 reviews" "
Rating 4 - Poor. 10 out of 331 reviews" "
Rating 2 - Terrible. 7 out of 331 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, convenient to CBD.
Stayed 1 night in Sep 2024

10/10 Excellent

Jonah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked it. Bus stop right across road so easy to use bus. Only downside is far away from the main bus hub and train station. Staff were great and nice. Room was very tidy and clean.
Stayed 2 nights in Sep 2024

8/10 Good

Brodie

Stayed 2 nights in Aug 2024

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good clean rooms very helpful bit far from town centre all up hill lone star eatery very average
Stayed 3 nights in Aug 2024

8/10 Good

Damien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Sandra

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy room next door. Walls not very soundproof.
Stayed 1 night in Aug 2024

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was comfortable, helpful staff. On the edge of the cbd so a long walk down the hill. Area not the best
Stayed 4 nights in Aug 2024

4/10 Poor

Alison

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very poor communication and each room should automaticly have a carpark assigned to there room.
Stayed 1 night in Aug 2024

10/10 Excellent

Shingie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay at Mercure Auckland
The best stay of all my business trips. I had a great room on the 7th floor over looking the SkyTower. Although i was concerned about the noise due to location in city. It was so quiet. They also offer parking at a fee but very convinient.
Stayed 1 night in Aug 2024

8/10 Good

Sahan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice tidy and modern room was great with my partner the view is jot good but convenience is top notch im a big clothes n shopping person so it was awesome being right next to the street with all the second hand and vintage/y2k clothes many asian supermarkets and resturaunts arnd love the location was very cost effective breakfast was at the lonestar and is buffet it is not amazing but was a gd price alll the receptionists are lovely and both me and my partner felt like we were very happy with the location and style/room 8.5/10
Stayed 1 night in Jul 2024

10/10 Excellent

Aaron, Wanganui

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to stay at, only difficulty is arrival parking for checking in.
Stayed 1 night in Jul 2024

8/10 Good

Fred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a good weekend,
Stayed 2 nights in Jul 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Jul 2024

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property has very limited parking. The rooms are very small. The has no restaurant. The breakfast they booked us into at the lone star next door looked terrible so we cancelled it. Overall the area was good, but the hotel was cramped and poor parking options however we managed to park in the nearby wilson parking building P133
Stayed 1 night in Jul 2024

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
queens street retreat
excellent location quiet clean and friendly
Stayed 2 nights in Jun 2024

6/10 Okay

Rohitesh

Liked: Staff & service
Stayed 1 night in Jun 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay once again, thanks to all staff
Stayed 1 night in Jun 2024

8/10 Good

B

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

Dannie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay again!. We enjoyed our stay. Loan Star restaurant was amazing specially with the happy hour. Nice clean room.
Stayed 2 nights in Jun 2024

8/10 Good

Oon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay
Very pleasant staff from day to night shifts. Easy access into town by foot. Not great transport network. Otherwise seamless. Would recommend it.
Stayed 3 nights in May 2024

8/10 Good

Brian

Liked: Staff & service
.
Stayed 2 nights in Jun 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

kendyl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were treated well at the property and the stay was comfortable and conveniently situated to catch a bus downtown and back. The Buffet Breakfast at Lone star was great which was included in our package. The staff wrote a birthday note for my son with some brownies which was very thoughtful. The water was great to have as a lot of hotels ive visted, including luxury 5 Star don't have complimentary water, which is a shame. The only thing that was disappointing was that the hotel is cashless (which we did not know) , the parking is very tight and limited and you can't freely come and go, you have to call someone to let you in and out. The room was very clean and modern and the beds were comfortably. The ventilation fan was really loud and couldnt be turned off, but the staff orovided us with ear olugs. Just bring your own ear plugs if you book.
Stayed 1 night in Jun 2024

8/10 Good

Zac

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024