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The Grand by SkyCity

5.0 star property

Photo gallery for The Grand by SkyCity

Reception
Grand Opulence Suite
Point of interest
Front of property
View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

Explore the area

Map
90 Federal Street, Auckland, 1010
  • Sky Tower
    ‪1 min walk‬
  • SkyCity Casino
    ‪2 min walk‬
  • Auckland Ferry Terminal
    ‪11 min walk‬
  • Auckland (AKL-Auckland Intl.)
    ‪27 min drive‬

Room options

View all photos for Grand King Room

Hypo-allergenic bedding, minibar, in-room safe, blackout curtains

Grand King Room

  • City view
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Deluxe Suite

65-inch Smart TV with satellite channels, pay films

Grand Deluxe Suite

  • City view
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Harbour View King Room

Grand Harbour View King Room | City view

Grand Harbour View King Room

  • Harbor view
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Accessible King Room

Hypo-allergenic bedding, minibar, in-room safe, blackout curtains

Grand Accessible King Room

  • City view
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Deluxe Harbour View King Room

Grand Deluxe Harbour View King Room

Grand Deluxe Harbour View King Room

  • Harbor view
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Deluxe Twin Room

Grand Deluxe Twin Room

Grand Deluxe Twin Room

  • City view
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Deluxe King Room

Hypo-allergenic bedding, minibar, in-room safe, blackout curtains

Grand Deluxe King Room

  • City view
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Deluxe Harbour View Suite

Grand Deluxe Harbour View Suite

Grand Deluxe Harbour View Suite

  • Harbor view
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Opulence Suite

Grand Opulence Suite

Grand Opulence Suite

  • Harbor view
  • 116 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Twin Room

Hypo-allergenic bedding, minibar, in-room safe, blackout curtains

Grand Twin Room

  • City view
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

SkyCity Hotel

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, (1697)
The price is AU$452
for 1 room
includes taxes & fees
19 Apr - 20 Apr
SkyCity Hotel

About the area

Auckland

With a stay at The Grand by SkyCity, you'll be centrally located in Auckland, steps from Sky Tower and SkyCity Casino. .This casino hotel is 0.6 mi (0.9 km) from Auckland Ferry Terminal and 0.6 mi (1 km) from Princes Wharf.

What's nearby

  • Sky Tower - 1 min walk - 0.1 km
  • SkyCity Casino - 2 min walk - 0.2 km
  • University of Auckland - 9 min walk - 0.8 km
  • Princes Wharf - 11 min walk - 1.0 km
  • Auckland Ferry Terminal - 11 min walk - 1.0 km

Getting around

  • Auckland Britomart Station - 12 min walk
  • Gaunt Street Tram Stop - 12 min walk
  • Auckland Intl. Airport (AKL) - 27 min drive

Restaurants

  • ‪Aria Restaurant - ‬3 min walk
  • ‪Andy's Burgers & Bar - ‬1 min walk
  • ‪The Glass Goose - ‬1 min walk
  • ‪Federal Delicatessen - ‬1 min walk
  • ‪Depot Eatery & Oyster Bar - ‬1 min walk

About this property

The Grand by SkyCity

Luxury hotel with 11 restaurants and a full-service spa
The Grand by SkyCity offers 312 accommodations with minibars and laptop-compatible safes. 65-inch Smart televisions come with premium satellite channels and pay movies. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

East Day Spa has 12 treatment rooms. Services include deep-tissue massages, hot stone massages, Thai massages, and facials. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Make yourself at home in one of the 312 guestrooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and complimentary newspapers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After enjoying recreational amenities such as an indoor pool and a sauna, a lucky night at the casino is the perfect end to the day. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at Cassia, one of the hotel's 11 restaurants, or stay in and take advantage of the 24-hour room service. Need to unwind? Take a break with a tasty beverage at one of the 4 bars/lounges. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, limo/town car service, and express check-out. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.
Cassia - Onsite restaurant.
MASU - Onsite restaurant. Open select days.
Depot - Onsite restaurant. Open select days.
The Sugar Club - Onsite fine-dining restaurant. Open select days.
Huami - Onsite restaurant. Open select days.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Filipino, Hindi, Indonesian, Korean, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Parking on site (NZD 35 per night)
  • Valet parking on site (NZD 60 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; NZD 45 per person
  • 11 restaurants
  • 4 bars/lounges

Restaurants on site

  • Cassia
  • Depot
  • Huami
  • MASU
  • The Sugar Club

Things to do

  • Casino
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room babysitting
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business centre
  • Meeting room

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom

Entertainment

  • 65-inch smart TV with premium cable/satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 1.8 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 60.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: NZD 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately NZD 45 per person
  • Self parking fee: NZD 35 per night
  • Valet parking fee: NZD 60 per night
  • Rollaway bed fee: NZD 60.0 per day
  • Credit card charges are subject to a surcharge of 1.8 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the swimming pool or fitness facility

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Grand Hotel Skycity
Grand Skycity
Grand Skycity Hotel
Hotel Skycity
Skycity Grand
Skycity Grand Auckland
Skycity Grand Hotel
Skycity Grand Hotel Auckland
Skycity Hotel
Skycity Hotel Grand
Skycity Grand Auckland
SKYCITY Grand Hotel Auckland, New Zealand
Hotel Skycity Grand
SKYCITY Grand Hotel Auckland
SkyCity Grand Hotel
The Grand by SkyCity Hotel
The Grand by SkyCity Auckland
The Grand by SkyCity Hotel Auckland

The Grand by SkyCity Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1142 out of 1590 reviews
Rating 8 - Good. 273 out of 1590 reviews
Rating 6 - Okay. 98 out of 1590 reviews
Rating 4 - Poor. 44 out of 1590 reviews
Rating 2 - Terrible. 33 out of 1590 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Toni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, was a nice property. Do have a couple of downsides, in our room the bathroom had an air vent and it made a horrible whistling noise which was unpleasant overnight, the main door to the room also creaked a lot and sounded like someone was trying to enter at times, I'm not sure if this was to do with the wind coming through the bathroom vent. The room also had a sulphuric smell about it. However, the room was clean and presented nicely and the staff were friendly.
Stayed 1 night in Dec 2024

10/10 Excellent

Andrew

Stayed 1 night in Jan 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

John

Stayed 1 night in Dec 2024

10/10 Excellent

Tina

Stayed 2 nights in Dec 2024

8/10 Good

Nikki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay like always
Stayed 1 night in Oct 2024

8/10 Good

Robert

Stayed 1 night in Jan 2025

10/10 Excellent

robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2024

4/10 Poor

Alvina

Travelled with family
Disliked: Cleanliness
No one cleaned the room. Also spoke to reception and they sent no one up. We had two kids under 3 and the rubbish can pile up with nappies etc. Staff weren’t friendly either.
Stayed 2 nights in Jan 2025

10/10 Excellent

Pauline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent standard. Concierge and parking are seamless. Rooms are clean. Restaurants close by (exceptional). Interiors in the hotel are a high standard.
Stayed 1 night in Dec 2024

8/10 Good

Mathew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Auckland layover
Great location over looked by The Skytower which looked fantastic at night.
Stayed 1 night in Dec 2024

8/10 Good

Damon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Damon

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, staff was amazing, and the gym, pool, and sauna were nice.
Stayed 1 night in Dec 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located, clean modern rooms
Stayed 1 night in Dec 2024

6/10 Okay

Mohammed Ashmeeq

Travelled with family, Travelled with family and small children
Liked: Cleanliness
It’s an average stay. Nothing stands out. Heater did not work in our room. Called room service multiple times. Got told nothing can be done apart from giving us extra blankets. Poor customer service during check in aswell. Had to ask about parking, breakfast and pools. No information was given unless asked.
Stayed 1 night in Dec 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a local break away with no hassles & well looked after. Can't beat The Depot for a meal & East Day Spa for a massage.
Stayed 2 nights in Dec 2024

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Reception team needs major retraining
Check in experience was the worst and they forgot to return me my passport. No one called my room to inform me or tried to return it to me when they realised they had it. I had to go down 30 min after I checked in when I discovered it wasn’t with me, to retrieve it for myself. No apology with the “we were going to send it to your room” and no move to get it for me there and then until I said “where is it? Please return it right now”. It was most bizarre behaviour. Also no explanation for why and how much they were swiping my credit card for (I assumed it was for incidentals since I prepaid but I’ve never had a hotel not take the initiative to explain that and tell me how much they are holding). A different person checked me out and there was again no mention that they will cancel the hold on my card when I checked out - until I asked. Again something all other hotels take the initiative to do. All in all, the reception team - the first and last representatives of your hotel that guests interact with - needs some serious retraining. An absolute train wreck of a team that seems incapable of saying anything beyond the bare minimum until asked - perhaps in hope that you’ll leave them alone and not use up too much of their time or energy.
Stayed 2 nights in Dec 2024

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience at the Grand
The Grand at SkyCity is centrally located and easy to find, thanks to the Sky Tower. We were able to walk everywhere, and there are plenty of great restaurants nearby, like Depot, Federal Deli, and Cassia. The staff was friendly and courteous, accommodating both an early check-in and a late checkout. They also upgraded us to a deluxe king room. We thoroughly enjoyed our stay and look forward to returning.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Dec 2024

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, big bathrooms, no real complaints. Need to fix the 3rd elevator but sounded like they were working on it.
Stayed 2 nights in Dec 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful stay in the city
Amazing stay and great service. Rooms are beautiful along with lobby and other common areas. Great location.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet parking takes all the hassle out of parking. The hotel is in the middle of a variety of food options and only a few minutes from Queen St, Civic Centre, Aotearoa Square.
Stayed 2 nights in Dec 2024

10/10 Excellent

Bikramjeet, Calgary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, lots to do and good vibe.
Stayed 4 nights in Dec 2024

10/10 Excellent

Lene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful and the facilities were great. Very much enjoyed my stay at the Grand
Stayed 2 nights in Dec 2024