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Candlewood Suites Austin N - Cedar Park by IHG

2.5 star property

Photo gallery for Candlewood Suites Austin N - Cedar Park by IHG

Exterior
Hypo-allergenic bedding, desk, laptop workspace, blackout curtains
Property amenity
Hypo-allergenic bedding, desk, laptop workspace, blackout curtains
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Kitchen
  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Gym
  • Air conditioning

Explore the area

Map
1100 Cottonwood Creek Trail, Cedar Park, TX, 78613
  • Austin Steam Train Association Museum
    ‪2 min drive‬
  • H-E-B Center
    ‪3 min drive‬
  • Lakeline Mall
    ‪7 min drive‬
  • Austin, TX (AUS-Austin-Bergstrom Intl.)
    ‪33 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Studio Suite, 1 Queen Bed

  • City view
  • 47 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds, Accessible (Transfer Shower)

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Studio Suite, 2 Double Beds, Accessible (Transfer Shower)

  • City view
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 2 Double Beds, Accessible (Roll-In Shower)

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Studio Suite, 2 Double Beds, Accessible (Roll-In Shower)

  • City view
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 1 Queen Bed, Accessible (Communications, Accessible Tub)

Fridge, microwave, stovetop, dishwasher

Studio Suite, 1 Queen Bed, Accessible (Communications, Accessible Tub)

  • City view
  • 47 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Queen Beds

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Studio Suite, 2 Queen Beds

  • City view
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible (Mobility, Accessible Tub)

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom, Accessible (Mobility, Accessible Tub)

  • City view
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Studio Suite, 1 King Bed

  • City view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Fridge, microwave, stovetop, dishwasher

Standard Room

  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom

  • City view
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 2 Double Beds

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Studio Suite, 2 Double Beds

  • City view
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

About the area

Cedar Park

When you stay at Candlewood Suites Austin N - Cedar Park by IHG in Cedar Park, you'll be in the business district, within a 15-minute drive of H-E-B Center and Round Rock Sports Center. .This hotel is 8.4 mi (13.5 km) from Lake Travis and 14.6 mi (23.5 km) from Kalahari Indoor Water Park.

What's nearby

  • Austin Steam Train Association Museum - 2 min drive - 2.4 km
  • The Crossover - 3 min drive - 3.4 km
  • H-E-B Center - 3 min drive - 3.3 km
  • Lakeline Mall - 7 min drive - 8.0 km
  • Round Rock Sports Center - 12 min drive - 14.3 km

Getting around

  • Lakeline Station - 12 min drive
  • Austin Station - 23 min drive
  • Austin-Bergstrom Intl. Airport (AUS) - 33 min drive

Restaurants

  • ‪Chick-fil-A - ‬13 min walk
  • ‪In-N-Out Burger - ‬2 min drive
  • ‪Raising Cane's Chicken Fingers - ‬8 min walk
  • ‪Chuy's Tex-Mex - ‬3 min drive
  • ‪Chipotle Mexican Grill - ‬2 min drive

About this property

Candlewood Suites Austin N - Cedar Park by IHG

Suburban hotel with a 24-hour fitness center and a 24-hour business center
Candlewood Suites Austin N - Cedar Park by IHG offers 80 accommodations with DVD players and coffee/tea makers. 32-inch LCD televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include rice cookers and irons/ironing boards. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 80 guestrooms, featuring kitchens with refrigerators and stovetops. Wired and wireless internet access is complimentary, while 32-inch LCD televisions with cable programming provide entertainment. Conveniences include desks and microwaves, as well as phones with free local calls.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and shopping on site. Additional amenities at this hotel include a television in a common area, gas grills, and a banquet hall.
Grab a bite from the grocery/convenience store serving guests of Candlewood Suites Austin N - Cedar Park by IHG.
Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Planning an event in Cedar Park? This hotel has 398 square feet (37 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Outdoor pool (guest access)
  • Shopping
  • TV in common areas

Family friendly

  • Access to nearby outdoor pool
  • DVD player
  • Free cot
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 398 square feet of conference space
  • Meeting room

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Portable shower seat
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • DVD player

Food and drink

  • Blender
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Rice cooker
  • Toaster
  • Toaster oven

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5 AM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

The host will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night (maximum USD 150 per stay), plus a deposit of USD 150 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 80 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet deposit: USD 150 per stay
  • Pet fee: USD 25 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites Austin N
Candlewood Suites Austin N Aparthotel
Candlewood Suites Austin N Aparthotel Cedar Park
Candlewood Suites Austin N Cedar Park
Candlewood Suites Austin N Cedar Park Aparthotel

Candlewood Suites Austin N - Cedar Park by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 232 out of 446 reviews
Rating 8 - Good. 122 out of 446 reviews
Rating 6 - Okay. 40 out of 446 reviews
Rating 4 - Poor. 26 out of 446 reviews
Rating 2 - Terrible. 26 out of 446 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Justin

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service

Poor customer service

We paid for the one bedroom suite with the intention that one of us would stay in the bedroom and one in the living area. We got to the room, it was a regular room. When we asked the front desk, they said they had to move us. My friend arranged to stay elsewhere so I ended up by myself. I went back to the front desk and asked if they were going to refund us for the room difference. They said they couldn’t refund us, but they could move me to the correct room. Why didn’t they offer that right away!!?! I ended up having to pay the entirety of the room since my friend didn’t stay, plus they charged us an extra guest fee.
Stayed 2 nights in Jan 2025

8/10 Good

Tia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thanks a latte

I’d like to thank the staff for being so professional. My mom came down for me to have back surgery and she enjoyed her stay and so did I the nights I stayed there after surgery. Very comfortable bed and clean rooms
Stayed 2 nights in Dec 2024

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice extended stay hotel that was very spacious. Nothing fancy. TV was very small but we didn't use it so it didn't matter. Kitchen seemed decently appointed
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveller

Hotel had a strange odor inside. Booked a suite with a king and was put in a suite with a queen. They did fix this. Got to the new room and still a strange smell in the room. Side table next to the bed had not been cleaned (had a sticky bottle ring on it), sheets and pillows had an odor to them as well. AC would not get colder than 72 in the room. They claim they are under renovations but I did not see anything. Definitely would not stay here again.
Stayed 1 night in Dec 2024

4/10 Poor

Queen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2024

4/10 Poor

Crystal

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Drain in tub did not work, notified front desk. Said it would be resolved next day. Was not resolved. There was random strands of hair in bath tub, bathroom sink, and on sheets and pillows. Mold in the restroom cabinet so bad it was breaking apart. There were also roaches in the restroom. I notified front desk they just apologized. I was very disappointed and kind of shocked.
Stayed 2 nights in Nov 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities

C-

Old hotel. Furniture in room was very old, stained and did not want to sit on it. No breakfast or place to sit in the lobby with everything torn up to eventually remodel.
Stayed 2 nights in Oct 2024

4/10 Poor

Chris

Disliked: Staff & service, property conditions & facilities
Room was "sold" and we didn't have one. They said Expedia was at fault. Service was terrible. Poor experience.
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mold Everywhere!

This hotel has a huge mold problem. Please look at the pictures before you decide to stay. We talked with the manager to help us and they refused to work with us. My wife had to clean the bathrooms!
Stayed 2 nights in Oct 2024

4/10 Poor

Michelle

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
We had mold in our bathroom and our room smelled of mold and the faucet in the tub had a constant flow of water. We told the front desk, they didn’t have any available rooms to move us to so they gave us a small credit.
Stayed 2 nights in Oct 2024

2/10 Terrible

Tammy

Stayed 2 nights in Sep 2024

8/10 Good

Adali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Leanna

Stayed 1 night in Sep 2024

4/10 Poor

Andres

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property needs to be cleaned!! I dont think the carpet has been vacuumed in the last several years. It will help with the smell!! Location is convenient.
Stayed 2 nights in Aug 2024

10/10 Excellent

Brandon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying at this property for a month. She has been great so far.
Stayed 3 nights in Jul 2024

10/10 Excellent

Leska Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 2 nights in Mar 2024

2/10 Terrible

Desiree

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

No go for me

I arrived and as soon as I got in saw how dirty it was. I gut to my room and same thing. I met someone in the elevator and he said he was leaving because of it being dirty. After I left my room with my trolley of baggage’s, the gentleman said uh oh. The manager got me into the much cleaner nicer place next door holiday in express.
Stayed 2 nights in Jun 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Roach Motel

Came here to stay for a wedding nearby. Decent sized room. But musty smell and a HUGE ROACH in our room. Uncertain if our sheets were clean. Would’ve stayed at another hotel but did not have enough time to figure things out. Even brought up the cockroach issue to the front and the guy just looked at me like, “Yea so what?” I would NOT RECOMMEND staying here.
Stayed 2 nights in Jun 2024

4/10 Poor

SCOTT

Disliked: Cleanliness, staff & service, property conditions & facilities

Will not return

Broken glass on floor, dirty ceiling fan that fell onto bed when turned on, tv that not all channels worked in bedroom, poor assortment of dish ware, ice maker in freezer did not work, no ice machine on property had to go to store, broken exercise bike, missing some weights in workout room, dirty floors throughout hallways.
Stayed 2 nights in Jun 2024

10/10 Excellent

Teresa, Cedar Hill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It's a great place to be if you love dogs "pet-friendly", barking at 2 a.m. Not so much if you want to get a good night's sleep while traveling! Maybe I need to find a "people-friendly" place the next time, as in for the one who pays the bills! ;-) Nice clean room though! Bathroom sink slow to drain. Comfy. Upadte: after getting over my lack of sleep on the first night, I decided to change my rating from 1 to 5. The hotel is fine, it's the entitled guests who are only concerned with themselves and their dogs that they would let them bark all night! No consideration for others. That's what the world is today!!
Stayed 2 nights in May 2024

2/10 Terrible

Jeff

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Arthur

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I booked prepaid for this reservation for an elderly disabled family member. They charged them an odd amount at check-in and when they inquired as to why, they were told it was a mistake and world be fixed. I inquired the next day at front desk the gentleman did not see any notes to why they were charged. I had asked they refund it ..he said only the GM could and he would contact him and he could process refund remotely. 2 days after check-in still no contact from management i emailed the management email and provided my phone and email address. Im still hopefully they will correct the issue as this family is on a fixed income. It is sad that the elderly disabled would be treated this was and lack of follow though and follow-up by CW staff to correct this issue is beyond me. It takes someone a few seconds to incorrectly charged someone but several conversations and several days the issue was not resolved and absolutely zero response back to me. Still waiting fingers crossed they will correct the issue.
Stayed 2 nights in May 2024

4/10 Poor

MARY

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2024

2/10 Terrible

Joanna

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I didn’t like that I requested my room to be cleaned twice and it never was. I didn’t like that the shower curtain was way too small and high. It made it difficult to shower without getting water everywhere. I didn’t like that carpet in the hall ways clearly needed to be cleaned and weren’t. I didn’t like that dishwasher needed to be fixed and hadn’t been. I never used the dishwasher. I’m referring to cosmetic issues. However, I did like the water pressure. I also liked the front desk staff. Very friendly!
Stayed 2 nights in May 2024