I recently stayed at Room Mate Carla Hotel in Barcelona, and it was one of the worst hotel experiences I’ve ever had. From the moment I checked in, the customer service was shockingly poor. The staff seemed unprepared and uninterested in providing even basic hospitality.
During my stay, I asked for my room to be cleaned, but instead of freshening up the room properly, the cleaning staff just covered the dirty sheets with clean ones, leaving the soiled ones underneath. The television in the room was practically useless—only local channels were available, and even those kept cutting out due to a faulty cable connection.
To make matters worse, they never bothered to replace the shower gels, and despite advertising as pet-friendly, they clearly aren't. Additionally, I didn’t feel welcomed as an LGBT guest, which made the stay even more uncomfortable.
I have photos and proof of all the issues I encountered during my stay, and I strongly advise anyone considering this hotel to think twice. There are far better options in Barcelona. I travel to the city frequently and wanted to give this place a try, but it turned out to be a huge mistake. Save yourself the frustration—don’t stay here.