The strong point in this hotel is their staff. Helpful reservation staff allowed us early access to our room. Excellent customer service from all staff, with a special mention to our waitress for dinner who clearly loves her job. Food came quickly, hot and tasty, good selection plus vegetarian options. Breakfast ditto. Comfortable beds, room equipped with hairdryer, iron, ironing board etc. On the minus side, although generally clean, the hotel in all areas, public as well as bedrooms, is a little "tired", and could do with redecorating, dining tables and chairs had seen better days. In our bedroom, the bathroom was ready for a refurbishment, 2 out of 3 hooks on a coat rack missing, a wonky bedside light fitting, etc. This did not impact our stay, and we would return.