6/10 Okay
Emanuel
Business traveller
6 Oct 2024
Disliked: Staff & service, room comfort
Overpriced and disappointing this time!
This was the fourth stay at Last Drop and definitely not as good. Room was smaller, stained carpet, table but no chairs ( always had chairs in previous rooms and pictures of family cottages show chairs with the table) so nowhere comfy to sot with a coffee. Forced to sit on the edge of the bed. Bathroom had mould in the grout, cracked tiles and mould around the taps - not somewhere you want to be after a days work. Had a free hour in the spa and it was very busy but still found it relaxing. Steam room area is lovely. Overall a disappointing stay this time and didn’t live up to past stays or the cost of the stay either. Asked housekeeping to come a bit later as they arrived at 9.15am on Saturday morning but they did bot. So no fresh towels or bed made. No top up of tea and coffee etc. made my concerns known at reception who just said they have so many guests they don’t recognise returning/ loyal guest and do not reward them. She did acknowledge the failings and would pass them on but didn’t offer any compensation to me. Sad as i have always left happy but am unlikely to return going off this trip
Emanuel
Stayed 2 nights in Oct 2024