6/10 Okay
Dean
Travelled with group
5 Dec 2024
Liked: Staff & service
Disliked: Cleanliness
The Good.
Staff were friendly and the food from the restaurant was fantastic.
Rooms were nice and the air conditioner was great.
The Bad.
Room was a bit dusty but nothing major.
Dead cockroach in the water well of the Iron.
I had to ask for a replacement.
The Ugly.
The first night of my stay, I had to sleep on a rather uncomfortable lounge as the sheets in my bed were not only dirty but had splashes of fresh blood on the fitted sheet and over all three pillows.
Luckily I brought my own pillow. Nobody was available at reception as this was at approx 11:00pm.
No refund or even partial refund offered when I raised this with reception the next day.
I can tolerate most things but blood on the sheets as well as a dirty top sheet is absolutely disgusting and unacceptable.
The staff seemed to be stretched thin as I was checked in by the Chef.
Housekeeping is a major issue. It’s a shame as it’s a nice place.
Dean
Stayed 2 nights in Nov 2024