2/10 Terrible
Verified traveller
Travelled with group
1 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrific. Do not ever stay here if you have an after hours check in, make sure you arrive during regular business hours while the regular customer service staff are working - do not arrive after hours. Their after hours phone does not work so if the staff forget to leave your key out you have no way of contacting anyone. We were left stranded and had no choice but to make enough noise that eventually an overnight care taker was woken up. The care taker abused and swore at us because I expressed I was angry and disappointed at the lack of professionalism and that not having the after hours phone connected wasn’t acceptable. She was extremely defensive and kept saying that the phone just cut in and out of service. Not a single bit of empathy which of course made me more angry. She didn’t deal with my being stern with her, instead of apologising she just told me to get f*** and refused to give us our key and told us to get the f*** off the property. It was extremely frightening. We contacted police because of how threatened we felt to advise them of the situation and what had happened. We ended up with no accommodation because we were so scared we quickly left, thankfully we have old friends in the area we went and stayed with.
Thank you to the reception staff the next day who were wonderful with promptly refunding us and apologising for the behaviour.
Verified traveller
Stayed 2 nights in Aug 2024