This was an awful hotel, dirty, depressing and the rooms were so small it was impossible to pass each other. On arrival we were shown into a room that was in use, the bed was unmade, the bin full of tissues and a commercial pack of toilet rolls on the dressing table. We were then shown into another room, almost as bad. The man on reception, argued with me that they did not have handicapped rooms, which I had booked as my husband is disabled. He was rude, unhelpful and unpleasant. He refused to accept that I had booked a handicapped room until I showed him a copy of the booking where it was requested and then all I got was a shrug. The room smelled of cigarette smoke and there was black mould around the window, I slept badly and coughed most of the night as I have an allergy to black mould. I would like my money back although I suspect that will be refused, if Hotel.com refunds my money, to show how sincere I am in my complaint, I ask Hotels.com to make a donation to a World Aid charity, that way they can be sure my complaint is not for financial gain. I have lost confidence in the Campanile name. I would add the restaurant staff were superb as was the morning receptionist, Thomas but I will never stay in a Campanile again, I thought you could trust the brand.