Our stay at The Highfield was really good. The staff and service was great. Facilities in the room were basic, room size good, but tiny toilet with broken seat, tiny TV for size of room, sofa bed comfortable to sleep, but had definitely seen better days. Sofa bed arms stained, door looked like it had been punched as some paint coming off and wood a bit cracked, and marks along wall behind single beds (didn't affect room, just a bit unsightly).
That said, as previously mentioned, the staff and service absolutely made our trip. It was a bit expensive for the state of the room, but I would recommend to others, as staff were so helpful and accommodating. Nothing was too much trouble.