SureStay Hotel by Best Western Buena Park Anaheim

2.5 star property

Photo gallery for SureStay Hotel by Best Western Buena Park Anaheim

Desk, laptop workspace, blackout curtains, iron/ironing board
Suite, Multiple Beds, Non Smoking | Bathroom
Property amenity
Lobby
Property amenity

Reviews

5.8 out of 10

Popular amenities

  • Hot tub
  • Pool
  • Breakfast included
  • Housekeeping
  • Air conditioning
  • Parking included

Explore the area

Map
Buena Park, CA
  • Medieval Times
    ‪13 min walk‬
  • Knott's Berry Farm
    ‪2 min drive‬
  • Knott's Soak City Water Park
    ‪3 min drive‬
  • Orange County, CA (SNA-John Wayne)
    ‪25 min drive‬

Room options

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Standard Room, 1 King Bed, Accessible, Refrigerator

  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Buena Park

Located in Buena Park, SureStay Hotel by Best Western Buena Park Anaheim is connected to a shopping center, within a 5-minute drive of Medieval Times and Knott's Berry Farm. .This hotel is 2 mi (3.1 km) from Knott's Soak City Water Park and 6.4 mi (10.4 km) from Disneyland® Resort.

What's nearby

  • Medieval Times - 13 min walk - 1.1 km
  • Knott's Berry Farm - 2 min drive - 2.0 km
  • Knott's Soak City Water Park - 3 min drive - 3.2 km
  • Disneyland® Resort - 9 min drive - 10.4 km
  • Honda Center - 11 min drive - 14.1 km

Getting around

  • Buena Park Station - 10 min drive
  • Fullerton, CA (FUL-Fullerton Municipal) - 9 min drive

Restaurants

  • ‪In-sīt Coffee - ‬5 min walk
  • ‪Starbucks - ‬12 min walk
  • ‪CGV Cinemas Buena Park - ‬4 min walk
  • ‪Wendy's - ‬8 min walk
  • ‪Grub Food Court - ‬5 min walk

About this property

SureStay Hotel by Best Western Buena Park Anaheim

Hotel connected to a shopping center in Buena Park with free breakfast
SureStay Hotel by Best Western Buena Park Anaheim offers 50 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium satellite channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site.
Make yourself at home in one of the 50 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have hair dryers and toothbrushes and toothpaste. Conveniences include phones, as well as desks and coffee/tea makers.
Don't miss out on recreational opportunities including an outdoor pool and a hot tub. This hotel also features complimentary wireless internet access, tour/ticket assistance, and a vending machine.
A complimentary continental breakfast is served daily from 7:00 AM to 9:00 AM.
Featured amenities include a 24-hour front desk, multilingual staff, and an elevator. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 7:00 AM and 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 45.00

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 45.00

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per day
Cribs (infant beds) are available for USD 20.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: USD 45.00 (subject to availability)
  • Late check-out fee: USD 45.00 (subject to availability)
  • Crib (infant bed) fee: USD 20.0 per night
  • Rollaway bed fee: USD 20.0 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Property is also known as

Portola Buena Park
Portola Inn
Portola Inn Buena Park
Portola Hotel Buena Park
SureStay Hotel Best Western Buena Park Anaheim
SureStay Hotel Best Western Anaheim
SureStay Best Western Buena Park Anaheim
SureStay Best Western Anaheim
Portola Inn Suites

SureStay Hotel by Best Western Buena Park Anaheim Reviews

Reviews

5.8
Rating 10 - Excellent. 195 out of 1005 reviews
Rating 8 - Good. 184 out of 1005 reviews
Rating 6 - Okay. 206 out of 1005 reviews
Rating 4 - Poor. 151 out of 1005 reviews
Rating 2 - Terrible. 269 out of 1005 reviews

6.2/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to shops and restaurants
Stayed 3 nights in Dec 2024

6/10 Okay

Alexa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and we only stayed for one night. But, we didn’t expect the 100 hold fee which threw us off. We should’ve researched it before booking but other than, it was a good stay for one night.
Stayed 1 night in Dec 2024

2/10 Terrible

Praveen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t like at all
Stayed 1 night in Dec 2024

2/10 Terrible

Santhosh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Bianca

Stayed 1 night in Dec 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

2/10 Terrible

dusty

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I do not recommend
Terrible service we expected better quality and care specially for the price. When we walked in we noticed the blankets were so thin like sleeping with a sheet called the office and asked for Sri blankets because it was freezing he told me no we don't have any he also described the breakfast that would be provided it was nowhere near what he had described. There was Footprints of shoes in the bathtub and hair it was disgusting I do not recommend
Stayed 1 night in Dec 2024

8/10 Good

Bryant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night away
Front desk staff was friendly and helpful. They were accommodating and the room was clean.
Stayed 1 night in Dec 2024

10/10 Excellent

Julisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and the check in people were very kind! Everything went well, there is just very limited breakfast options.
Stayed 1 night in Dec 2024

2/10 Terrible

Luz

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Coffee machine was out of order. Orange juice out of order. Apple juice machine out of order. Muffins and breakfast in general was just horrible. A family was arguing/fighting in the room below us until 2 in the morning. Plus the traffic accidents/noise. Just a horrible experience.
Stayed 4 nights in Nov 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Martin

Travelled with family
Liked: Staff & service, room comfort
Above Average Motel
It was ok. Seemed like it was a renovated old Motel 6, or something. Our stay was fine. You can see that they put a lot of money into it. Overall good.
Stayed 2 nights in Nov 2024

4/10 Poor

Robert

Stayed 3 nights in Sep 2024

6/10 Okay

Elena

Stayed 1 night in Oct 2024

2/10 Terrible

Neven

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad experience
I had very bad experience. The room smiled bad, the AC is very loud i had to turn it off to be able to sleep. The room service was not done every day
Stayed 4 nights in Sep 2024

8/10 Good

Eduardo

Liked: Cleanliness
Rooms feels kind of old neeed renovation
Stayed 8 nights in Oct 2024

6/10 Okay

Xeniya

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The rooms are nice and very clean, but hotel front area is very ghetto. Elevator is super slow too and feels unsafe.
Stayed 3 nights in Oct 2024

10/10 Excellent

gina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have passes for Knotts Berry Farm so we are always looking for hotels close by. We did have to take a lift, but it was only six dollars each way to the park. This hotel is got exceptional, cleanliness and great guest service. The continental breakfast is somewhat limited, but served its purpose. I was impressed with the cleanliness of the rooms and the ease of checking in checking out and feeling that we were in a safe location for our family.

10/10 Excellent

Joel

Stayed 1 night in Oct 2024

10/10 Excellent

Leslie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its great but...
Just double check your room when you check in... i stayed 3 nights and found a thong that did not belong to me in between the mattress and headboard on the last day...
Stayed 3 nights in Oct 2024

10/10 Excellent

nelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Space privacy customer service
Stayed 1 night in Oct 2024

6/10 Okay

Whitney

Stayed 2 nights in Sep 2024

4/10 Poor

Amy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The room wasn’t bad the lady at the check in was so rude which just made me feel unwelcome from the beginning!
Stayed 1 night in Oct 2024

10/10 Excellent

SARALY

Stayed 1 night in Oct 2024