Hilton Waikoloa Village

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Waikoloa Village

Exterior
Exterior
Exterior
3 outdoor pools
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

  • On private beach
    On private beach
  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Spa
    Spa
  • Breakfast available
    Breakfast available
  • Parking available
    Parking available

Explore the area

Map
69-425 Waikoloa Beach Dr, Waikoloa, HI, 96738
  • Waikoloa Beach Golf Course
    1 min walk
  • Dolphin Quest
    7 min walk
  • Waikoloa Kings' Course
    9 min walk
  • Waikoloa, HI (WKL-Waikoloa Heliport)
    6 min drive

Room options

Makai Room, 1 King Bed, Ocean View

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Palace One Bedroom Suite, 1 King Bed, Ocean View

  • 101 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Makai Lanai Room, 2 Queen Beds, Ocean View (Roll In Shower)

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Makai Lanai Room, 2 Queen Beds, Garden View (Roll In Shower)

  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

Makai Lanai Room, 2 Queen Beds, Garden View

  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

Makai Lanai Room, 1 King Bed, Garden View (Roll In Shower)

  • 49 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed (Palace Residential)

  • 101 sq m
  • Sleeps 4
  • 1 King Bed

Makai Lanai Room, 2 Queen Beds, Ocean View

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Grand Room, 1 King Bed (Palace, Garden Lanai)

  • Sleeps 4
  • 1 King Bed

Palace Suite, 1 King Bed, Resort View (Roll In Shower, Hearing)

  • 101 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed

Makai Room, 1 King Bed, Resort View (Hearing Accessible)

  • 49 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

Grand Suite, 1 King Bed (Palace, Royal)

  • Sleeps 5
  • 1 King Bed

Grand Room, 1 King Bed, Accessible, Garden View (Palace, Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

Makai Room, 1 King Bed, Resort View (Accessible Tub, Hearing)

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Makai Room, 2 Queen Beds, Ocean View (Hearing Accessible)

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Makai Room, 2 Queen Beds, Resort View (Accessible Tub, Hearing)

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Family Suite, 1 King Bed and 2 Queen Beds, Resort View

  • 101 sq m
  • Resort view
  • Sleeps 7
  • 3 Queen Beds

Palace Presidential Suite, 1 King Bed, Ocean View

  • 216 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Palace Room, 1 King Bed, Resort View

  • 39 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Makai Room, 2 Queen Beds, Ocean View

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Makai Room, 2 Queen Beds, Resort View

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 1 King Bed, Resort View (Roll In Shower, Hearing)

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Palace Room, 2 Queen Beds, Resort View (Roll In Shower, Hearing)

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 1 King Bed, Ocean View

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Palace Room, 1 King Bed, Ocean View (Accessible Tub, Hearing)

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Palace Room, 2 Queen Beds, Resort View

  • 39 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 1 King Bed, Resort View (Hearing Accessible)

  • 39 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Palace Room, 2 Queen Beds, Resort View (Hearing Accessible)

  • 39 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 1 King Bed, Resort View (Accessible Tub, Hearing)

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Makai One Bedroom Suite, 2 Queen Beds, Ocean View

  • 110 sq m
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds

Palace Room, 2 Queen Beds, Ocean View

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Royal Suite, 1 King Bed, Ocean View (Accessible Tub, Hearing)

  • 49 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Palace Presidential Suite, 1 King Bed, Ocean View (Roll In Shower, Hearing)

  • 216 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Palace Room, 2 Queen Beds, Ocean View (Accessible Tub, Hearing)

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Palace One Bedroom Suite, 1 King Bed, Resort View

  • 101 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed

Makai Presidential Suite, 1 King Bed, Ocean View

  • 110 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Makai Room, 1 King Bed, Ocean Front View

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Makai Room, 2 Queen Beds, Ocean Front View

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Makai Naia or Naupaka Suite, 1 King Bed, 2 Floors, Ocean View

  • 101 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Makai Room, 1 King Bed, Resort View

  • 49 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Garden View, Ground Floor (Palace)

  • 39 sq m
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Garden View, Ground Floor (Palace)

  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

Makai Lanai Room, 1 King Bed, Ocean View

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Makai Lanai Room, 1 King Bed, Garden View

  • 49 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Golf View (Palace)

  • 39 sq m
  • Golf view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Golf View (Palace)

  • 39 sq m
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

Makai One Bedroom Suite, 1 King Bed, Ocean View

  • 110 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

Room, 1 King Bed, Resort View (Palace)

  • 39 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Royal Suite, 1 King Bed, Ocean View

  • 110 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Similar properties

About the area

Waikoloa

With a stay at Hilton Waikoloa Village in Waikoloa, you'll be on the waterfront, within a 15-minute drive of Mauna Lani Resort Golf Course and Waikoloa Beach Golf Course. .This beach resort is 9 mi (14.5 km) from Mauna Kea Beach and 8.8 mi (14.1 km) from Hāpuna Beach State Recreation Area.

What's nearby

  • Waikoloa Beach Golf Course - 1 min walk - 0.1 km
  • Dolphin Quest - 7 min walk - 0.6 km
  • Kings Shops - 12 min walk - 1.0 km
  • Genesis Gallery - 16 min walk - 1.4 km
  • Queens' Marketplace - 18 min walk - 1.5 km

Getting around

  • Kona Intl. Airport (KOA) - 29 min drive

Restaurants

  • ‪Island Gourmet Markets/Aloha Wine Bar - ‬20 min walk
  • ‪Kona Tap Room - ‬5 min walk
  • ‪Starbucks - ‬19 min walk
  • ‪Lava Lava Beach Club Cottages - ‬5 min drive
  • ‪Island Vintage Coffee - ‬16 min walk

About this property

Hilton Waikoloa Village

Resort with private beach, full-service spa
Hilton Waikoloa Village offers 647 accommodations with MP3 docking stations and DVD players. Rooms open to furnished balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include laptop-compatible safes, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

A private beach, an outdoor tennis court, and a health club are featured at the resort. 3 outdoor swimming pools and 3 spa tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Kohala Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Make yourself at home in one of the 647 guestrooms featuring MP3 docking stations and DVD players. Rooms have private furnished balconies or patios. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature designer toiletries and bidets.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools or 3 spa tubs, you can spend some time at the private beach. Additional amenities at this resort include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite to eat at one of the resort's many dining establishments, which include 8 restaurants and 2 coffee shops/cafes. Wind down with a drink at one of the 5 bars/lounges or 2 poolside bars. Buffet breakfasts are available daily from 7 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Waikoloa? This resort has 66000 square feet (6132 square meters) of space consisting of a conference center and 7 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Hilton Waikoloa Village has 8 restaurants serving breakfast, lunch, and dinner.

Languages

Chinese (Mandarin), English, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Uncovered self parking on site (USD 48 per night; includes in/out privileges)
  • Uncovered valet parking on site (USD 55 per night; includes in/out privileges)
  • Electric car charging station on site
  • Height restrictions apply for on-site parking

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:30 AM: USD 55 for adults and USD 27.50 for children
  • 8 restaurants and 2 coffee shops
  • 2 poolside bars and 5 bars/lounges

Things to do

  • 3 outdoor pools
  • 3 hot tubs
  • Fitness classes
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Golf
  • Kayaking
  • Outdoor tennis court
  • Paddleboards on-site
  • Pilates classes
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Tennis
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Dining table
  • DVD player
  • Corner/local shop
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra beds (surcharge)
  • Water slide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Hair salon
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (66000 square feet of space)
  • Meeting rooms - 7

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Garden
  • Outdoor furniture
  • Private beachfront location
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Braille signage
  • Front entrance ramp
  • Phone accessibility kit
  • Pool hoist on site
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Beach towels
  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • DVD player
  • Flat-screen TV
  • MP3 dock
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Mini fridge
  • Toaster

More

  • Connecting rooms available
  • Dryer
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per night
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 56.62 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 55 for adults and USD 27.50 for children
  • Uncovered self parking fee: USD 48 per night (in/out privileges)
  • Uncovered valet parking fee: USD 55 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA 063-091-0976-01
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 8 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Village Hotel Waikoloa
Hilton Village Waikoloa
Hilton Waikoloa
Hilton Waikoloa Village
Waikoloa Hilton
Waikoloa Hilton Village
Waikoloa Village
Waikoloa Village Hilton
Hawaii Hilton Waikoloa Village
Hilton Waikoloa Village Hotel Waikoloa
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Hotel
Hilton Village Resort
Hilton Village Hotel Waikoloa
Hawaii Hilton Waikoloa Village
Waikoloa Hilton
Hilton Village Waikoloa
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Waikoloa
Hilton Waikoloa Village Resort Waikoloa

Hilton Waikoloa Village Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 483 out of 1003 reviews" "
Rating 8 - Good. 241 out of 1003 reviews" "
Rating 6 - Okay. 157 out of 1003 reviews" "
Rating 4 - Poor. 76 out of 1003 reviews" "
Rating 2 - Terrible. 46 out of 1003 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Joo Suk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are three different pools (including lagoon) that provide the guest with options to enjoy. Some AC in tram was out of order during the stay and wish they could fix sooner.
Stayed 5 nights in Aug 2024

10/10 Excellent

Darragh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

8/10 Good

Alexey, Redmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel grounds, pools, and lagoon are nothing short of spectacular. We knew that already from just visiting before and that's why we booked it. Room with ocean and lagoon view in the Palace tower was amazing. So why not 5 stars? Food prices! The food is good, but $230 for 2 adults 2 children breakfast? We mostly went to Lagoon Grill for lunch due to beautiful location next to dolphins and more "normal" prices (well, still expect to pay close to 200 for a family of 4). Also disappointing was that the boats were closed, and many cars in the train had A/C broken. Water slides not always working. For amount they charge for everything (including resort fee on top of the room price etc.) I'd expect they make efforts to fix those things sooner. Staff was very nice and friendly! And marine life in the lagoon is amazing. I did not think it would worth snorkeling, no corals etc., but we saw so many colorful and quite big fish, and turtles!
Stayed 3 nights in Aug 2024

8/10 Good

curtis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff didnt seem very happy
Stayed 6 nights in Aug 2024

8/10 Good

Phil, Sunnyvale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A spectacular property w/ wonderful architecture, decor, & foliage, w/ scenic portraits every 50 feet. The vast property needs the fun boats & tram system to get around. I wish the trams were quicker between stops, this would save lots of vacation time. There was a good deal of renovation going on this trip, but surprisingly not disruptive to our stay. Valets, porters, reception, housekeeping, all service people were wonderful & helpful for any request. My only complete disappointment was our dinner at the Kamuela Provision co., the premier restaurant on the property. You cannot beat the location, design, or panoramic views at this restaurant. The reception for our reservation was efficient, but cold as ice. Our waiter was experienced & well versed in the menu. We understand the desire to be unique, but you have to remember to provide what your patrons want, good flavors. The decision to not provide a single green salad option was very disappointing to my wife. Sorry, diced cabbage does not count. I asked for a modification to the sashimi option (ahi only) which was rejected by the chef. OK, I tried something else, wantons - not tasty. Then to entres. The menu items all sounded good: peppered ahi & a custom Mahi mix for my wife. The problem was all of the garnishes/sauces were bland & very disapponting for anything that costs $70-$80/plate. We get back to this property every 3-4 years. Hopefully, our return visit will recover to the wonderful meals from previous trips.
Stayed 2 nights in Aug 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

8/10 Good

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nice resort, great staff , needs more affordable food options
Stayed 5 nights in Aug 2024

6/10 Okay

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an overall good place to stay. If you plan to park expect $50 per day fee and also a $50 dlla resort fee so whatever deal you get through Expedia, just add $100 per day.
Stayed 6 nights in Aug 2024

10/10 Excellent

Fatou

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I have ever been to. Amazing staff
Stayed 2 nights in Aug 2024

10/10 Excellent

Giti

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing
Stayed 5 nights in Aug 2024

10/10 Excellent

Atsuka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds were well kept, the property is huge and gives a real scale of how massive the Big Island is too. The thing I didn't like was that the boat areas were closed off and weren't used for anything. It could have provided another way to get from A to B. The tram's AC was broken in August..the windows/doors don't open so that was bad. I mean, what is fire broke out in the tram..? So transportation was not great. We stayed at the Palace Tower and the walls are paper thin, the hallways were noisy. But the room was large and the lanai had a partial ocean view, it was quiet and peaceful. Everything closes really early so that was another bummer. Overall, I enjoyed the stay.
Stayed 2 nights in Aug 2024

6/10 Okay

Sheri L

Travelled with family and small children
Liked: Property conditions & facilities
I would not recommend staying in the Palace tower at this resort - it is literally over half a mile to walk to the front desk, and parking area. It was also a very long walk to the pools. They had a tram that was never running when we needed it, and the AC was broken. It’s a nice resort, but very inconvenient to get around. I probably would not stay again.
Stayed 8 nights in Aug 2024

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wished I could have given 5 stars
We arrived later around 930-10pm upon entering room was leaking from the ceiling, called waited for another 1/2-45mim for a room change. The next room was much better but noticed we didn’t have a microwave not sure if they are suppose to have one, typically all hotels I have stayed at had one? For a 6 night stay there were some days a microwave would have been nice, oh well, we noticed the fridge was just hanging out on the floor but cabinet had a cut out what look like for a fridge which was odd. Again no big deal. Room was a little dated. But the view and the amenities in the resort was amazing. We didn’t spend a lot of time in the room so some of the missing items and set up wasn’t too much of a bothered. The only other thing is please provide enough towels for each individual guests, we received 3 towel set for a family of 4 weird again. Had to call or go back to main lobby which is a trek but we then just use some beach towels that were offered nearby.
Stayed 6 nights in Aug 2024

10/10 Excellent

Preetinder, Leduc County

Liked: Cleanliness, staff & service, property conditions & facilities
The food is expensive fyi . Otherwise everything else good
Stayed 6 nights in Jul 2024

10/10 Excellent

Keith

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tram was great and the lagoon was beautiful
Stayed 4 nights in Aug 2024

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit of a money grab with resort fees and parking and dining prices but if you can stomach that you’ll enjoy the stay. Pools seem a bit dated, I was hoping for a real lazy river with water currents and shade and some jacuzzi were reservation only which was dumb cause nobody was paying for that. The monorail is slow but it’s fun.
Stayed 6 nights in Aug 2024

10/10 Excellent

Sigifredo

Stayed 2 nights in Aug 2024

8/10 Good

Leslie A

Travelled with family
Liked: Amenities
My room was visibly dirty, there was a package of cookies left on the shelf, I found an earring on the floor by the bed and there were little ants all over my bathroom and on the bathroom counter. The property was great otherwise and very kid friendly. The lagoon was a favorite's for my kid to play in.
Stayed 5 nights in Jul 2024

6/10 Okay

Fidencio

Travelled with family
Liked: Cleanliness
Honestly pretty disappointed with the hotel experience. My family and I booked a 5 day stay for a family vacation. Apon checking in we were asked to pay a $600 deposit to use as credit towards our expenses at the Hotel, which is understandable. Then we soon found out that this was just the beginning of all the excessive fees they would charge us during our stay. $48 for parking, DAILY, $48 resort fee, DAILY, $120 credit card hold, DAILY, not to mention upon entering the room there wasn’t a microwave in sight, not even a bottle of water. When we asked what exactly these charges were for the front desk employees failed to explain to me in a clear manner exactly what the fees were for. Will not be returning EVER AGAIN.
Stayed 5 nights in Aug 2024

6/10 Okay

Lauren

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The staff is not helpful and checking in is awful. That is my number one complaint about this facility. We have stayed twice and the check in process was an absolute nightmare both times. The check in is at 4:00 pm but be prepared to wait past that to get your room available to you. The property is beautiful and in a great area, but they can definitely do better with room cleaning.
Stayed 5 nights in Aug 2024

10/10 Excellent

DANIELE, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the pleasure of staying at the Hilton Waikoloa Village, and it was a fantastic experience. The property is stunning, with well-kept grounds and beautiful views that really capture the essence of Hawaii. The rooms were clean and comfortable, making it easy to relax and enjoy the surroundings. The staff was incredibly friendly and accommodating, always greeting us with a smile and eager to help with anything we needed. There’s plenty to do on-site, from enjoying the pools and lagoon to exploring the art and gardens throughout the resort. One thing to note is that the resort is quite expansive, so be prepared for some walking or taking the convenient tram and boat shuttles provided by the hotel. Also, keep in mind that dining options can be a bit pricey, but the quality and atmosphere are worth it. Overall, Hilton Waikoloa Village is a beautiful and well-maintained resort with excellent service, offering a true Hawaiian experience in a breathtaking setting.
Stayed 4 nights in May 2024

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Really fun place to stay! Love the lagoon and other swimming options !
Stayed 5 nights in Aug 2024

8/10 Good

Anhvu

Travelled with family
Liked: Cleanliness, staff & service, amenities
We loved the grounds especially the pools, landscaping , and views. However the room and buildings are outdated and worn down. The trams keep breaking and we had to walk a lot especially with 2 kids. They moved us to another room bc the AC had issues, but the new room also had a broken AC. We ended up staying in the same room bc we figured out that the magnetic plates on the sliding door were misaligned and would trigger the AC to turn off. Overall we like resort and hope to come back again.
Stayed 3 nights in Aug 2024

8/10 Good

Patrick, Saratoga

Travelled with family and small children
Liked: Cleanliness
Lots of interesting kids activities - dolphin experience, lagoon turtle watching, great waterslides, sand pool, tram ride
Stayed 3 nights in Aug 2024

8/10 Good

Andrew

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
Beautiful views and really nice staff. I wiuld have liked to see more food options or restaurants that were open longer hours. Hard to find breakfast places and dinner options.
Stayed 4 nights in Aug 2024