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Emporio Cancun Optional All Inclusive

4.0 star property

Photo gallery for Emporio Cancun Optional All Inclusive

Aerial view
Sports bar
On the beach, beach towels
Sports bar
In-room safe, iron/ironing board, WiFi, bed sheets

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

Map
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500
  • Maya Museum of Cancun
    ‪1 min walk‬
  • Iberostar Cancun Golf Course
    ‪7 min walk‬
  • Delfines Beach
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪16 min drive‬

Room options

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa bed

  • Resort view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View

Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View | View from room

Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View

  • Ocean view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Double Room, Partial Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Double Room, Partial Ocean View

  • Ocean view
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Doble Room Oceanfront

Deluxe Doble Room Oceanfront

Deluxe Doble Room Oceanfront

  • Sea view
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

  • Sea view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Swim up King Oceanfront Only Adults

Swim up King Oceanfront Only Adults

Swim up King Oceanfront Only Adults

  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Swim up Double Oceanfront Only Adults

Swim up Double Oceanfront Only Adults

Swim up Double Oceanfront Only Adults

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room

View from room

Deluxe Double Room

  • Resort view
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Cancun

With a stay at Emporio Cancun Optional All Inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Iberostar Cancun Golf Course and El Rey Ruins. .This beach resort is 2.8 mi (4.5 km) from La Isla Shopping Mall and 12.4 mi (20 km) from Moon Palace Golf Club.
View more Resorts in CancunOpens in a new window

What's nearby

  • Maya Museum of Cancun - 1 min walk - 0.1 km
  • Iberostar Cancun Golf Course - 7 min walk - 0.6 km
  • Aquaworld - 16 min walk - 1.4 km
  • El Rey Ruins - 3 min drive - 2.3 km
  • Delfines Beach - 4 min drive - 3.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 16 min drive

Restaurants

  • ‪Hotel Emporio Cancun - ‬4 min walk
  • ‪Tun-kul - ‬4 min walk
  • ‪El Maguey, Restaurant - ‬12 min walk
  • ‪Market Place - ‬9 min walk
  • ‪MakiTaco - ‬9 min walk

About this property

Emporio Cancun Optional All Inclusive

On beach with outdoor pool, near Iberostar Cancun Golf Course
Emporio Cancun Optional All Inclusive offers 450 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with cable channels.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Make yourself at home in one of the 450 air-conditioned guestrooms. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Bathrooms have hair dryers and toothbrushes and toothpaste. Conveniences include phones, as well as safes and coffee/tea makers.
Don't miss out on the many recreational opportunities, including an outdoor pool, a waterslide, and a 24-hour fitness center. This resort also features wireless internet access (surcharge), concierge services, and an arcade/game room.
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at CúA Culinary Artisans, one of the resort's 3 restaurants, or stay in and take advantage of the room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the bar/lounge, the swim-up bar, or one of 2 poolside bars. Buffet breakfasts are available daily from 7:00 AM to noon for a fee.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Cancun? This resort has 8288 square feet (770 square meters) of space consisting of conference space and 5 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
CúA Culinary Artisans - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Bacoli Trattoria - Overlooking the garden, this restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Sunset Grill - Overlooking the ocean, this restaurant serves lunch only. Open select days.
Legacy Room - Onsite sports bar. Open daily.
Room service is available.

All-inclusive details

All-inclusive room rates at Emporio Cancun Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 495 for adults and MXN 320 for children
  • 2 poolside bars
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bacoli Trattoria
  • CúA Culinary Artisans
  • Legacy Room
  • Sunset Grill

Things to do

  • 24-hour gym
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Outdoor pool
  • Playground
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • 8,288 square feet of conference space

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 1800

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 495 for adults and MXN 320 for children
  • Fee for in-room wireless internet: MXN 0 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 0 per day (rates may vary)
  • Late check-out fee: MXN 1800 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Pool access available from 8:00 AM to 10:00 PM
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Cancun Emporio
Emporio Family
Emporio Family Cancun
Emporio Family Suites
Emporio Family Suites Cancun
Emporio Family Suites Condo
Emporio Family Suites Condo Cancun
Emporio Suites Cancun
Emporio Suites Family
Emporio Suites Family Cancun
Emporio Hotel Cancun Condo
Emporio Hotel Condo
Emporio Cancun
Emporio Hotel Cancun
Emporio Hotel Suites Cancun
Emporio Cancun Hotel
Emporio Hotel
Emporio Cancun Resort
Emporio Resort

Emporio Cancun Optional All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 798 out of 1676 reviews
Rating 8 - Good. 374 out of 1676 reviews
Rating 6 - Okay. 219 out of 1676 reviews
Rating 4 - Poor. 131 out of 1676 reviews
Rating 2 - Terrible. 154 out of 1676 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Tarek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall stay was good as expected. Services were busy because of the huge number of residents but the staff was nice
Stayed 7 nights in Jan 2025

10/10 Excellent

Karla, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly, clean rooms, good food and service in the outdoor areas
Stayed 3 nights in Jan 2025

8/10 Good

Welthy

Stayed 4 nights in Jan 2025

2/10 Terrible

luis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Had roach
Stayed 4 nights in Jan 2025

8/10 Good

Sarah E

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2025

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

6/10 Okay

Daniel, ATGLEN

Liked: Cleanliness, staff & service, property conditions & facilities
I feel that the advertised luxury room with ocean view, which we booked, was deceiving. The view from the room was a swimming pool and another building. There was an ocean view from a tiny balcony. I paid an extra 35 dollars per day to change the room to a room with real ocean view. I communicated this to an expedia agent, who tried unsuccessfully to get a refund.
Stayed 5 nights in Jan 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Gurlal

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Jan 2025

6/10 Okay

JongHo

Stayed 2 nights in Jan 2025

10/10 Excellent

Nathally

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had a lot of dining options and amenities within the facility. They did not disclose how pool chairs and daybeds needed to be reserved so that was an issue. Other than that no issues were encountered, staff and service was great. I would say making the entrance more secure would improve the feeling of being safe.
Stayed 4 nights in Jan 2025

6/10 Okay

catherine

Travelled with group
Liked: Cleanliness, staff & service, amenities
Sadly the hot tubs were cool and never got. The staff is excellent! So kind and welcoming but so very disappointed in the pool area.
Stayed 3 nights in Jan 2025

8/10 Good

Roberto, San José

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar para hospedarse a precio justo
Stayed 2 nights in Jan 2025

10/10 Excellent

Enid

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Servicio excelente, buena comida. Habitación moderna y limpia. Le falta actividad nocturna en el hotel.
Stayed 3 nights in Jan 2025

8/10 Good

Aleksandrs

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would like to have more activities for the kids
Stayed 7 nights in Jan 2025

6/10 Okay

Beverly

Disliked: Amenities, property conditions & facilities
The place and the beach
Stayed 7 nights in Nov 2024

10/10 Excellent

Yorelis

Liked: Cleanliness, staff & service, property conditions & facilities
The pool is the best feature!!
Stayed 3 nights in Jan 2025

10/10 Excellent

Zippora, Paramaribo

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and clean
Stayed 5 nights in Jan 2025

10/10 Excellent

Mila

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and absolutely amazing beach area! friendly staff, good food. Good location
Stayed 7 nights in Jan 2025

10/10 Excellent

Derek

Stayed 3 nights in Jan 2025

4/10 Poor

Luis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was old the food was not good
Stayed 7 nights in Dec 2024

6/10 Okay

ODALIS

Travelled with family and small children
Liked: Staff & service
Property condition was okay - aside from the current construction going on in the hotel. I wished I would have been notified prior to booking to make my decision. Surrounding areas, front beach was cleaned daily- staff was very serviceable and helpful. The Jacuzzi water was cold. I purchased a lunch buffet - options and choices were okay. I also purchased the breakfast buffet- this was better. Overall it was a good experience, I felt secure and the rooms were quiet.
Stayed 6 nights in Jan 2025

10/10 Excellent

emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Sheny

Stayed 3 nights in Jan 2025

6/10 Okay

Shelby

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

A Solid B Minus

The location was good and the property was nice. Our room had a balcony with an ocean view and was very clean. The bathroom was open to the bedroom and lacked privacy. The bed was ok but the sheets were not soft. We sampled three of the four restaurants on the property. The variety was OK, but the quality was mediocre and service was poor. Issues We rented a poolside bali lounge bed for the next day, but when we arrived the attendant did not have a record and first tried to make us move, then while we were at the bar she move our stuff and tried to re-rent the space until I returned and reminded her that she had handled the transaction the day before and that I had my receipt to prove it. A reservation log would have prevented this. During dinner, my food arrived more than 30 minutes after my wife’s entree, and then only after I had to get up to find the server to inquire about it. My wife’s salad was served only after she had finished her entree (and after she reminded the server). My side never did arrive. The one standout was a bartender named Miguel Sulud. On our first visit to the bar he took the trouble to ask our names. The following day he still recalled both mine and my wife’s names. He provided great service throughout our visit and made our stay more memorable. In summary, the Emporio has a beautiful property, an excellent location, and diligent workers. If they focus on their management, processes, and food quality they could go from average to excellent!
Stayed 3 nights in Jan 2025