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Fiesta Americana Condesa Cancun All Inclusive

4.0 star property

Photo gallery for Fiesta Americana Condesa Cancun All Inclusive

2 outdoor pools, pool umbrellas, pool loungers
Exterior
Premium Room, 2 Double Beds (with Plunge Pool)
Outdoor banquet area
Executive lounge

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Bar
  • All-inclusive

Explore the area

Map
Blvd. Kukulkan km 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Aquaworld
    ‪4 min walk‬
  • Iberostar Cancun Golf Course
    ‪13 min walk‬
  • La Isla Shopping Mall
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪16 min drive‬

Room options

View all photos for 2 Bedroom Master Suite

Premium bedding, down duvets, pillow-top beds, minibar

2 Bedroom Master Suite

  • Ocean view
  • 114 sq m
  • Sleeps 8
  • 2 Double Beds and 1 King Bed

View all photos for Suite (Honey Moon)

Premium bedding, down duvets, pillow-top beds, minibar

Suite (Honey Moon)

  • Ocean view
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Fiesta Club, Ocean Front)

View from room

Premium Room, 1 King Bed (Fiesta Club, Ocean Front)

  • Sea view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds (Fiesta Club, Ocean Front)

Premium bedding, down duvets, pillow-top beds, minibar

Premium Room, 2 Double Beds (Fiesta Club, Ocean Front)

  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Non Smoking, Oceanfront

Premium bedding, down duvets, pillow-top beds, minibar

Premium Room, 1 King Bed, Non Smoking, Oceanfront

  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, Sunset View

Premium bedding, down duvets, pillow-top beds, minibar

Premium Room, 1 King Bed, Non Smoking, Sunset View

  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, Garden View

Premium Room, 1 King Bed, Non Smoking, Garden View | Garden view

Premium Room, 1 King Bed, Non Smoking, Garden View

  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, Ocean View

Premium Room, 2 Double Beds, Non Smoking, Ocean View

Premium Room, 2 Double Beds, Non Smoking, Ocean View

  • Partial ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Non Smoking, Oceanfront

Premium bedding, down duvets, pillow-top beds, minibar

Premium Room, 2 Double Beds, Non Smoking, Oceanfront

  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Non Smoking, Sunset View

Lake view

Premium Room, 2 Double Beds, Non Smoking, Sunset View

  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Non Smoking, Garden View

Premium bedding, down duvets, pillow-top beds, minibar

Premium Room, 2 Double Beds, Non Smoking, Garden View

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds (with Plunge Pool)

Premium bedding, down duvets, pillow-top beds, minibar

Premium Room, 2 Double Beds (with Plunge Pool)

  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed (with Plunge Pool)

Premium bedding, down duvets, pillow-top beds, minibar

Premium Room, 1 King Bed (with Plunge Pool)

  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds (Fiesta Club - Sunset View)

Lake view

Premium Room, 2 Double Beds (Fiesta Club - Sunset View)

  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed (Fiesta Club - Sunset View)

Lake view

Premium Room, 1 King Bed (Fiesta Club - Sunset View)

  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite

Premium bedding, down duvets, pillow-top beds, minibar

Family Suite

  • Ocean view
  • 78 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Suite, 1 King Bed, Non Smoking (Master)

55-inch flat-screen TV with satellite channels, music library

Premium Suite, 1 King Bed, Non Smoking (Master)

  • Ocean view
  • 78 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, Ocean View

Premium bedding, down duvets, pillow-top beds, minibar

Premium Room, 1 King Bed, Non Smoking, Ocean View

  • Partial ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Building design

Grand Fiesta Americana Coral Beach Cancun - All Inclusive

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.6 out of 5, Wonderful, (3625)
The price is AU$960
for 1 room
includes taxes & fees
11 May - 12 May
Grand Fiesta Americana Coral Beach Cancun - All Inclusive

About the area

Cancun

Located in Cancun (Zona Hotelera), Fiesta Americana Condesa Cancun All Inclusive is within a 5-minute walk of Aquaworld and within a 5-minute drive of La Isla Shopping Mall. .This all-inclusive property is 2.4 mi (3.8 km) from Cinemex La Isla Cancun and 9.3 mi (14.9 km) from Puerto Cancun Marina Town Center.

What's nearby

  • Aquaworld - 4 min walk - 0.4 km
  • Maya Museum of Cancun - 12 min walk - 1.0 km
  • Iberostar Cancun Golf Course - 13 min walk - 1.1 km
  • La Isla Shopping Mall - 4 min drive - 3.6 km
  • Delfines Beach - 4 min drive - 3.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 16 min drive

Restaurants

  • ‪Coyote Loco - ‬4 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪BlueAgave - ‬8 min walk
  • ‪Market Place - ‬7 min walk
  • ‪Rosa Negra - Cancún - ‬4 min walk

About this property

Fiesta Americana Condesa Cancun All Inclusive

Family fun on the beach, with 2 outdoor pools, near Aquaworld
Fiesta Americana Condesa Cancun All Inclusive offers 507 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. 55-inch flat-screen televisions come with premium satellite channels.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.

Guests under 18 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Miiluma Spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 507 air-conditioned rooms featuring minibars and flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a health club, and karaoke. Additional amenities at this Colonial property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Kalmia, one of the property's 10 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the swim-up bar or one of 2 bars/lounges, or 3 poolside bars.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Cancun? This property has 21600 square feet (2007 square meters) of space consisting of a conference center and 12 meeting rooms. Free valet parking is available onsite.
Kalmia - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.
Thai Kunn - This poolside restaurant specializes in Thai cuisine and serves dinner only. Reservations are required. Open select days.
El Mexicano - Overlooking the garden, this fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Rosato - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
San Telmo - This fine-dining restaurant specializes in Argentinean cuisine and serves dinner only. Reservations are required. Open select days.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Land activities

Fitness facilities
Soccer
Volleyball
Kids club

Lessons/classes/games

Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • 10 restaurants
  • 2 bars/lounges
  • 3 poolside bars
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Mexicano
  • Kalmia
  • Rosato
  • San Telmo
  • Thai Kunn

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Bingo
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Karaoke
  • Music library
  • Playground
  • Shopping
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Free cot
  • In-room babysitting
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • Conference centre (21,600 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Lift (150 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 89 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 44 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
1 child per adult, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.02 per accommodation, per night
  • Sanitation services: USD 5 per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 89 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the health club or fitness facility
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun Condesa Fiesta Americana
Cancun Fiesta Americana Condesa
Fiesta All Inclusive Cancun
Fiesta Americana Condesa
Fiesta Americana Condesa All Inclusive
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Fiesta Americana Condesa Cancun All Inclusive
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Fiesta Condesa Americana All Inclusive
Fiesta Americana Cancun
Fiesta Americana Condesa Cancun All Inclusive Hotel Cancun
Fiesta Americana Condessa Cancun
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Hotel Fiesta Americana Condesa Cancun - All Inclusive
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Fiesta Americana Condesa Cancun - All Inclusive Cancun
Fiesta Americana Condesa Cancun All Inclusive Cancun

Fiesta Americana Condesa Cancun All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 2332 out of 3720 reviews
Rating 8 - Good. 786 out of 3720 reviews
Rating 6 - Okay. 326 out of 3720 reviews
Rating 4 - Poor. 144 out of 3720 reviews
Rating 2 - Terrible. 132 out of 3720 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Peter, Melbourne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What is the best at this hotel is the employees. They are all super friendly and really want you to have a good time. Eligio, the bartender at the lobby bar IS THE BEST!!! We had the best time with him. Our room view could have been better. It was pretty much facing another hotel.
Stayed 5 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very accommodating. We were unable to use our plunge pool because there was at least 3" of water in the area.
Stayed 8 nights in Jan 2025

10/10 Excellent

Harleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Jan 2025

10/10 Excellent

Brooke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, beautiful views and great pool! The customer service was excellent!
Stayed 5 nights in Jan 2025

6/10 Okay

Brittany

Travelled with group
Liked: Staff & service
Overall it was a good stay. The vibe is a more relaxing vibe. Entertainment could use some work. The dining options it would be nice to see a place of what’s offered for the Buffett ahead of time. Reservations would be nice for larger parties ahead of time. Bar staff for the pool was amazinggggggggg! Could not recommend jj enough and Pablo ;) his friend! We also had another amazing waiter! Entertainment: silent dj party was a hit! Mj was way better than Selena. Activities are not well posted. Canned beer for the room like more than 4 should be an option.
Stayed 6 nights in Jan 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jan 2025

10/10 Excellent

rola m

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 4 nights in Dec 2024

4/10 Poor

Baraa

Stayed 3 nights in Jan 2025

8/10 Good

Ulises

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Greg A, Granger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been there several time. The layout and amenities are excellent. We also enjoy all of the bartenders and waitstaff.
Stayed 4 nights in Jan 2025

10/10 Excellent

Elmer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Dalraj

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner & I visited Fiesta Americana with a couple of friends for 7 days 6 nights & we had a wonderful stay. It was our first time visiting Cancun and the views at Fiesta Americana were absolutely unreal! The ocean view room at the Tower was 10/10. I would have to say the main reason we had such an amazing stay was due to the service provided by these specific staff members: 1.Alan, Samuel (Sammy), & Felix around the outdoor bars. 2.Eligio at Lobby Bar. 3.Arle at Rosato Italian restaurant. They were incredibly kind, friendly, professional, and made us feel right at home! If it wasn’t for these individuals we wouldn’t be giving this resort a 5/5. Please give them all a raise! Their service made our experience a lot more memorable. Some notable highlights: - quick check in, check out process - beautiful ocean view - PLENTY of food options anywhere you go (all were absolutely DELICIOUS!) notably the fish tacos at Ceveriche, beef burgers at the grill, churros/donuts at the sweet corner, & Kalmia breakfast buffet! - room service/housekeeping -easy walk-in reservations at restaurants (but we didnt enjoy most of them, we actually preferred Kalmia during dinner but Rosato - Italian was amazing, especially the vibes/service!!) -multiple pools & hot tubs (however we wish there was an adults only pool) Some dislikes: -coffee shop: was ok had limited options for non-dairy coffee beverages -entertainment was avg But I would highly recommend this resort if visiting Cancun!!
Stayed 6 nights in Jan 2025

6/10 Okay

Laura

Travelled with family
Liked: Cleanliness, staff & service
Pros: Pool area was nice, never had an issue finding a lounge chair. Staff was good, food was great. Cons: Limited Air conditioning & limited activities. Extremely limited spaces to go to after dinner-there is one main square used as the sports bar, disco, lobby, and theater. There is a theater at the resort but it is not used. It is very loud in this area as well-almost as if the people and music/singers are trying to talk/sing over each other. This really diminished our experience and would not return because of this.
Stayed 4 nights in Jan 2025

10/10 Excellent

Gabriela, NEW PRAGUE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful, great customer service, they really want to make you feel welcome and it shows from the moment you enter the property with the guys welcoming you when you get out the taxi, front desk personnel, the lobby area, elevators, gardens, restaurants, beaches, halls were always clean, if it rained that area was immediately being cleaned, the only thing I noticed was inconsistency with working electrical escalators, I only saw both escalators working once. ( It's the first impression you get from the hotel when you arrive from a long flight, even though the staff is ready to assist you, the hotel as a building and maintenance should look ready also...it's a small thing but I think it's an important one). At the Buffet restaurant Edgar was amazing, he remembered what we liked to drink from the first time! I mean, he's assisting so many guests all day long and he treats you and welcomes you in such pleasant way first thing in the morning until 11:00 pm at night as if he wasn't tired, with a smile in his face, he's just great. Concepcion did a great job cleaning our room also, we met her for a second but she was sweet and smiley face. Henry at the front desk was very helpful moving us to a different room, we for some reason didnt care for our first room, we prefered the Moon Tower, it seemed more open and lighter somehow and he was able to find us a room we liked much better. We appreciated all the staff and can't wait to see you again!

10/10 Excellent

Rebecca

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience. The only thing I didnt like is that a staff member at one of the restaurant reached out their hand for a tip. We tip every time but we didn’t appreciate that gesture especially when they tell you that we make too much money so we should give.
Stayed 4 nights in Jan 2025

10/10 Excellent

Francisco, PANAMA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant waiters are the stars of the hotel. Property smell a lil dusty. But overall we had a great family stay.
Stayed 4 nights in Jan 2025

10/10 Excellent

Gabriela, NEW PRAGUE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo el staff maravilloso, hacen un gran equipo. Quiero mencionar a Henry en la recepción quien nos logró cambiar de habitación para una que nos gustara más, nunca nos hizo sentir como si fueramos una molestia. Edgar en el Buffet es increíble, desde la primera vez que nos atendió se acordaba de nuestras bebidas y nos presentó a los otros chicos que nos iban a atender (Anselmo, Reyes, y Jorge),los 3 dias que estuvimos en el hotel nos atendió con una sonrisa, el estaba trabajando desde temprano en la mañana hasta cerrar el restaurante a las 11 pm y siempre con una sonrisa y la misma actitud positiva, es un gran ejemplo para todos nosotros, quedamos muy agradecidos mi esposo y yo. Al igual con el trato de los otros chicos y chicas del restaurant, pero lo siento no me acuerdo de todos los nombres, y Concepción la chica que limpió nuestro cuarto también muy linda y con muy buena disposición. El hotel lo limpian constantemente, las playas limpias, los dos shows que vimos estuvieron muy entretenidos, el de Michael Jackson y el del Circo, no logramos ver el de musica folklorica mexicana pero quizá para la próxima ocasión. Es difícil regresar a casa cuando estuvimos atendidos de esa forma tan linda y en un lugar tan hermoso como lo es Cancun...Gracias por todo!!!
Stayed 4 nights in Jan 2025

10/10 Excellent

Deleica

Liked: Cleanliness, staff & service, property conditions & facilities
I definitely will visit again 10/10
Stayed 3 nights in Sep 2023

10/10 Excellent

sanjeev

Liked: Cleanliness, staff & service, property conditions & facilities
No early check in. Asked us to wait exactly till 3PM. Otherwise resort is great.
Stayed 3 nights in Jan 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pedro, Felix, Sandro, Rose = AMAZING. The staff and welcoming vibe is what keeps my friends and i returning year after year, we love our FACC familiy!
Stayed 7 nights in Jan 2025

6/10 Okay

Navneet Kaur

Stayed 4 nights in Jan 2025

10/10 Excellent

Hilario, Hialeah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had great amenities!
Stayed 3 nights in Jan 2025

8/10 Good

Ethan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The grounds are nice. Plenty of seating and nice features. The food wasn’t anything to get overly excited about. Portions were really small, and multiple times they handed me items that I was allergic to, despite them having asked at every dining establishment and me stating it very clearly. It was concerning. Didn’t receive VIP amenities, and staff seemed somewhat burnt out
Stayed 3 nights in Jan 2025

10/10 Excellent

Ana

Travelled with group
Liked: Amenities
It was overall a good experience, the staff were very nice and service oriented. The property looks nice and has a nice beach and pools with activities happening throughout the day. Food was good with many options to choose from
Stayed 3 nights in Jan 2025

6/10 Okay

Tisha

Travelled with family
Liked: Cleanliness
Beautiful beach, friendly staff, good amenities. I was underwhelmed by the food, outside of the Italian restaurant. This hotel is good for the price, and conveniently located.
Stayed 4 nights in Jan 2025