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Four Points by Sheraton Cancun Centro

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Four Points by Sheraton Cancun Centro

Outdoor pool, open 8 AM to 8 PM, free pool cabanas, pool umbrellas
Children's activities
Reception
Junior Suite, 1 King Bed, Non Smoking
2 bars/lounges, sports bar

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Gym
    Gym

Explore the area

Map
Avenida Tulum, MZ 1, Lote 2, SM 12, Cancun, QROO, 77500
  • Galenia Hospital
    4 min walk
  • Dubai Palace Casino
    12 min walk
  • Amerimed Hospital
    14 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    15 min drive

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Premium bedding, minibar, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds, Non Smoking, City View

Premium bedding, minibar, in-room safe, desk

Traditional Room, 2 Queen Beds, Non Smoking, City View

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Non Smoking, City View

  • Sleeps 4
  • 2 Queen Beds

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About the area

Cancun

A stay at Four Points by Sheraton Cancun Centro places you in the heart of Cancun, a 2-minute drive from Plaza Las Americas and 13 minutes from Cancun Convention Center. .This hotel is 9.3 mi (15 km) from La Isla Shopping Mall and 10.4 mi (16.8 km) from Ventura Park Cancun.

What's nearby

  • Dubai Palace Casino - 12 min walk - 1.0 km
  • Plaza Las Americas - 17 min walk - 1.4 km
  • Plaza 28 - 3 min drive - 3.1 km
  • Puerto Cancun Marina Town Center - 5 min drive - 4.8 km
  • La Isla Shopping Mall - 15 min drive - 15.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 15 min drive

Restaurants

  • ‪Four Points by Sheraton Cancun Centro - ‬1 min walk
  • ‪Costelao - ‬15 min walk
  • ‪Sonora's Meat Cancun - ‬11 min walk
  • ‪La Tranquita - ‬9 min walk
  • ‪The Eatery Bistro & Restaurant - ‬3 min walk

About this property

Four Points by Sheraton Cancun Centro

Hotel with 2 restaurants, near Plaza Las Americas
Four Points by Sheraton Cancun Centro offers 112 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 42-inch LED televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 112 air-conditioned rooms featuring minibars and LED televisions. Complimentary wired internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Be sure to enjoy recreational amenities, including an outdoor pool, a sauna, and a 24-hour fitness center. This hotel also features concierge services, shopping on site, and wedding services.
Enjoy international cuisine at The Eatery Bistro, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 11:30 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Planning an event in Cancun? This hotel has 2121 square feet (197 square meters) of space consisting of a conference center and 5 meeting rooms. Limited parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:30 AM.
The Eatery Bistro - This family restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Toastina Sports Bar - This sports bar specializes in American cuisine and serves lunch, dinner, and light fare. Happy hour is offered. Open daily.
Late night fare is available from 24-hour room service.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired Internet
  • Available in some public areas: Free wired Internet

Parking and public transport

  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • On-site parking options include a carport

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11:30 AM: MXN 350 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • The Eatery Bistro
  • Toastina Sports Bar

Things to do

  • 24-hour fitness centre
  • Art gallery
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Free cots/infant beds
  • Free rollaway/extra beds
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (2121 square feet of space)
  • Meeting rooms - 5

Outdoors

  • Free pool cabanas
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Grab bar near toilet
  • In-room accessibility
  • Low-height bed
  • Low-height worktop and sink
  • Low-height desk
  • Low-height view port in door
  • Pool hoist on site
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways
  • Wheelchairs available on site

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Romance packages available
  • Rooftop garden
  • Smoke-free property
  • TV in lobby
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Free rollaway beds
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 42-inch LED TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Free local calls
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Soundproofing
  • Water-efficient showers only
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 350 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 0 per person, per night
The resort fee includes:
  • Beach towels
  • Fitness center access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Parking
  • Pool access
  • Self parking

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 350 per person
  • Pet fee: MXN 350 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8 AM to 8 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Four Points Sheraton Cancun Centro Hotel
Four Points Sheraton Centro Hotel
Four Points Sheraton Cancun Centro
Four Points Sheraton Centro
Four Points by Sheraton Cancun Centro Hotel
Four Points by Sheraton Cancun Centro Cancun
Four Points by Sheraton Cancun Centro Hotel Cancun

Four Points by Sheraton Cancun Centro Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 379 out of 692 reviews" "
Rating 8 - Good. 210 out of 692 reviews" "
Rating 6 - Okay. 55 out of 692 reviews" "
Rating 4 - Poor. 26 out of 692 reviews" "
Rating 2 - Terrible. 22 out of 692 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Vicky, Homestead

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant on sight offering breakfast, lunch and dinner. Spa on the premises. Friendly staff.
Stayed 1 night in Aug 2024

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service
Staff is amazing, property would benefit from a little face wash and more dining options.
Stayed 4 nights in Aug 2024

10/10 Excellent

Devin

Stayed 2 nights in Jul 2024

8/10 Good

Nicole

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2024

4/10 Poor

Miles

Disliked: Staff & service
Stayed 2 nights in Jul 2024

8/10 Good

Brian

Stayed 5 nights in Feb 2024

10/10 Excellent

Merri, Wasilla

Stayed 1 night in Apr 2024

6/10 Okay

Sara

Four points Sheraton is actually runed by Marriott Bonvoy. This hotel was not new, older but a little renovated. The sheets were very cheap, polyester quality that had old curly hair, eyebrow hair and make up on the sheets. It was connected to a 24 hour hospital. Which was extremely odd. There was a flickering light in the room. The light in the bathroom felt like hospital light. The AC never got cold. The hotel food was ok. The hotel only provided one bottle of water and wanted to charge 60 pesos for another one for a room we booked for 275$. There are no convenient stores or restaurants around the hotel, you must cross the highway to get to a mall. I would not be back or recommend this hotel.
Stayed 1 night in Apr 2024

8/10 Good

noel

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Samira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stay
Stayed 1 night in Apr 2024

4/10 Poor

Adam

Travelled with group
Liked: Cleanliness
The hot water in our room was not working for whatever reason. The maintenance guy came up and ran the water for a few minutes and it got warm but the next morning when I went take a shower the water never even got warm. It's strange since our friends who were staying on the same floor had no issue. Also, the smoke detector was directly above the bed and was flashing the entire night.

4/10 Poor

Dorothy

Disliked: Staff & service
Not as nice as other hotels in the chain.
Not impressed at all. The food wasn’t very good and the small restaurant looked like a cafeteria.
Stayed 1 night in Mar 2024

4/10 Poor

Cesar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was substandard
Stayed 3 nights in Mar 2024

8/10 Good

Norman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is connected to the Galenia Hospital and this feature was very unique and convenient.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and overall amazing stay!
Stayed 3 nights in Mar 2024

8/10 Good

Amaka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a good location in Downtown Cancun. I'd just like to point out that Downtown Cancun is different from the Island part of Cancun.
Stayed 5 nights in Mar 2024

8/10 Good

VIckie

Travelled with partner
Liked: Amenities
Nice property but could use a refresh
Stayed 1 night in Mar 2024

10/10 Excellent

Shilpe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Mar 2024

8/10 Good

VIckie

Stayed 1 night in Mar 2024

10/10 Excellent

Carolyn

Stayed 1 night in Feb 2024

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and very clean hotel.
Stayed 7 nights in Feb 2024

8/10 Good

keily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Feb 2024

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and convenient hotel. Wish they would change the carpet on the fourth floor corridor has an awful wet smell. Apart from that, clean
Stayed 3 nights in Feb 2024

10/10 Excellent

Betty

Liked: Amenities
Good services, nice hotel
Stayed 7 nights in Feb 2024

10/10 Excellent

cesar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, just don’t get the clothes cleaning service, it takes them more than 2 days. I never got mines back.
Stayed 7 nights in Feb 2024