10/10 Excellent
Vivek
Travelled with family
5 Jan 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful and well managed property and provides an amazing view of the Caribbean Sea. We had a great overall experience and everything from check in to check out was smooth. The check in staff gave us room with a surreal view of the turquoise waters on my request as we celebrated our daughter's birthday there. The staff is very friendly and always eager to help. The areas are neat and clean, and the staff works very hard to maintain the property. The restaurants are affordable, and we did not have to shell out exorbitant amount of money to eat during our stay. Bus stop is right outside the property and convenient to take the ferry. Pizzeria 750 is a lifesaver, and we had the most amazing pizza there at a very reasonable price of $25 for its jumbo size. Had good food at beachside restaurant also.
The location is safe though we did not venture out.
I am happy that we did not opt for all-inclusive resort as we had a better experience with this upscale property. I would highly recommend this property for stay to anyone planning stay in Cancun Hotel Zone.
A few things could have been better like providing a tea/Coffee machine in the common area. It was inconvenient to go back to the room from beach to have tea/coffee. This complementary service may be very useful to the guests. Also drinking water bottles should be provided without calling room service. We did not like drinking water from bathroom taps and had to ask room service serval times a day.
Vivek
Stayed 5 nights in Dec 2024