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Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

View from room
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
View from room
On the beach, beach cabanas, sun-loungers, beach umbrellas

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • All-inclusive
    All-inclusive
  • Hot tub
    Hot tub
  • Spa
    Spa
  • Gym
    Gym

Explore the area

Map
Blvd. Kukulcan, Manzana 51, Lote. 7, Hotel Zone, Cancun, QROO, 77500
  • Gaviota Azul Beach
    2 min walk
  • Cancun Convention Center
    7 min walk
  • UltraMar Ferry Terminal
    7 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    28 min drive

Room options

View all photos for Turquoize Sky Swim Up Ocean Front Master King

Free minibar, in-room safe, desk, blackout curtains

Turquoize Sky Swim Up Ocean Front Master King

  • 64 sq m
  • Ocean view
  • Sleeps 3

View all photos for Turquoize Ocean Front Master King

Free minibar, in-room safe, desk, blackout curtains

Turquoize Ocean Front Master King

  • 64 sq m
  • Ocean view
  • Sleeps 3

View all photos for Turquoize Sky Ocean Front Master Double

Free minibar, in-room safe, desk, blackout curtains

Turquoize Sky Ocean Front Master Double

  • 64 sq m
  • Ocean view
  • Sleeps 4

View all photos for Turquoize Ocean Front Master Double

Free minibar, in-room safe, desk, blackout curtains

Turquoize Ocean Front Master Double

  • 64 sq m
  • Ocean view
  • Sleeps 4

View all photos for Turquoize Sky Swim Up Ocean Front Master Double

Free minibar, in-room safe, desk, blackout curtains

Turquoize Sky Swim Up Ocean Front Master Double

  • 64 sq m
  • Ocean view
  • Sleeps 4

View all photos for Turquoize Sky Ocean Front Master King

Free minibar, in-room safe, desk, blackout curtains

Turquoize Sky Ocean Front Master King

  • 64 sq m
  • Ocean view
  • Sleeps 3

Similar properties

Exterior

Hyatt Zilara Cancun - Adults Only - All Inclusive

Pool
Hot tub
All-inclusive
Spa
4.7 out of 5, Exceptional, (1942)
The price is AU$1,142
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Hyatt Zilara Cancun - Adults Only - All Inclusive

About the area

Cancun

With a stay at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive in Cancun (Zona Hotelera), you'll be steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Gaviota Azul Beach. .This all-inclusive property is 0.4 mi (0.6 km) from Cancun Convention Center and 0.4 mi (0.7 km) from Forum Beach.

What's nearby

  • Gaviota Azul Beach - 2 min walk - 0.2 km
  • Cancun Convention Center - 7 min walk - 0.7 km
  • Forum Beach - 8 min walk - 0.8 km
  • Caracol Beach - 9 min walk - 0.8 km
  • Hotel Zone Beaches - 18 min drive - 5.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive

Restaurants

  • ‪Hooters - ‬7 min walk
  • ‪Mandala - ‬7 min walk
  • ‪The Moongate - ‬1 min walk
  • ‪Monkey Business - ‬6 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬8 min walk

About this property

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Adults-only beachfront property
Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive offers 160 air-conditioned accommodations with outdoor private spa tubs and MP3 docking stations. Rooms open to furnished balconies. 48-inch flat-screen televisions come with digital channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zen Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 17 years old are not allowed in the spa.

Make yourself at home in one of the 160 air-conditioned rooms featuring outdoor private spa tubs and flat-screen televisions. Rooms have private furnished balconies. Digital programming and MP3 docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a spa tub, and an outdoor tennis court. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Italian cuisine at Lorenzo's, one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 5 bars/lounges or 2 poolside bars.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.
Lorenzo's - This restaurant specializes in Italian cuisine and serves lunch and dinner.
Bastille - Adults only - This fine-dining restaurant specializes in French cuisine and serves dinner only.
Punta Vista - This bar is located by the pool and specializes in international cuisine.
The Moongate - This restaurant specializes in Asian cuisine and serves dinner only.
Tradewinds - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorized water sports are included.

Lessons/classes/games

Aerobics
Cooking
Pilates

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site

Food and drink

  • 8 restaurants and 1 coffee shop/cafe
  • 2 poolside bars and 5 bars/lounges
  • 24-hour room service

Restaurants on site

  • Lorenzo's
  • Bastille - Adults only
  • Punta Vista
  • The Moongate
  • Tradewinds

Things to do

  • Fitness classes
  • Beach volleyball
  • Billiards/pool table
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • A hot tub
  • Steam room
  • Yoga classes

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Newspapers in reception
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • A meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • Lift

More

  • At least 80% of lighting from LEDs
  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 48-inch flat-screen TV
  • Digital channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Bulk dispenser for toiletries
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Private outdoor hot tub
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
This adults-only property is located within the all-ages Hyatt Ziva Cancun resort; common areas and some facilities are shared.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Guests under 17 years old are not allowed in the spa

Property is also known as

Turquoize Hyatt Ziva Cancun Resort
Turquoize Hyatt Ziva Resort
Turquoize Hyatt Ziva Cancun
Turquoize Hyatt Ziva
Turquoize Hyatt Ziva Adults All Inclusive All-inclusive property
Turquoize Hyatt Ziva Cancun Adults All Inclusive
Turquoize Hyatt Ziva Adults All Inclusive
Turquoize at Hyatt Ziva Cancun Adults Only
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive
Turquoize at Hyatt Ziva Cancun
Turquoize Hyatt Ziva Adults I
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 809 out of 1002 reviews" "
Rating 8 - Good. 106 out of 1002 reviews" "
Rating 6 - Okay. 34 out of 1002 reviews" "
Rating 4 - Poor. 22 out of 1002 reviews" "
Rating 2 - Terrible. 31 out of 1002 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

Patrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adult only is just a joke !
Les points positifs : personnel très sympathique et très professionnel. Chambre magnifique. Le problème est qu'a part l'immeuble des chambres adults only et la piscine sur le toit, il y a des enfants partout. On ne peut même pas prendre le petit-déjeuner sans enfants... Publicité mensongère !
Stayed 4 nights in Aug 2024

10/10 Excellent

Jessica Leigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most beautiful place to stay, also everyone was very friendly and eager to help with any thing we needed my butler Joel was also amazing to have on board for us and our needs…now I need to detox from all the wonderful food and drinks lol!! Thanks for an amazing birthday trip!
Stayed 3 nights in Aug 2024

8/10 Good

YANN

Liked: Cleanliness, staff & service, property conditions & facilities
We will always remember fondly our butler Diego who made sure our stay was the most memorable. He would go ahead and beyond every day. We even had a surprise champagne, sweets and flowers on our bed to celebrate our anniversary. Thank you, Diego. We will definitely be coming back!
Stayed 5 nights in Jul 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Aug 2024

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a really great time staying at this hotel thanks to Oscar for helping us at all times in whatever we needed Staff really friendly and all food is really good
Stayed 6 nights in Aug 2024

10/10 Excellent

James Henry Mickens

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the food, room and staff. The beach is the nicest i've seen, Great location. My only complaint is there is not enough music being played at the pool bars. Its too quiet for my liking.
Stayed 4 nights in Aug 2024

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you Expedia for the absolute wonderful top notch services as usual I would never plan without you, this hotel was recommended by an Expedia agent and it was a very pleasurable experience from beginning to en the location, the service was amazing, food and beach will definitely come back over an over to this hotel they went above and beyond to meet all our expectations, we stayed at the turquoise adults only and it was amazing. Very clean top notch hotel. 10 wonderful days we stayed.
Stayed 4 nights in Jul 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

6/10 Okay

Sheryl

Stayed 4 nights in Jul 2024

6/10 Okay

Sheryl

Travelled with partner
Liked: Staff & service
THIS IS NOT AN ADULTS ONLY PROPERTY!!!! There isn't even an adults only side, just a roof top pool, night club and a restaurant that is adults only. There are beautiful pools, but all are full of kids. You can't even get a drink at the swim up bar without children sitting on the stools, crying, kicking and splashing you from swimming and playing right at the swim-up! This place is over run with kids, which is not a problem, unless you think you are booked at an ADULTS ONLY PROPERTY. There isn't much for adults to do. This is a nice family property. However, its terrible how they rip you off with EXTREME overcharging. I brought a floatation tube for $50 which is actually $15 in the U.S. I needed cash for tips, etc. I got $300 from the ATM, it cost to me a $36 fee. Nevertheless, the staff if great, especially our butler Marie. Arturo made great drinks!
Stayed 4 nights in Jul 2024

10/10 Excellent

Amir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and views, unbelievable friendly and efficient service, lots of restaurants and food options, many pools and different beaches just an incredible experience
Stayed 6 nights in Jul 2024

10/10 Excellent

Asif

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at Hyatt Zain’s Cancun, lived the beach.
Stayed 4 nights in Jun 2024

10/10 Excellent

ALI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and the food in most specialty dinning in the all inclusive is mediocre at best except the Buffet and the habaneros restaurants are good the facility is beautiful and staff is amazing We had a wonderful time, definitely coming back 👍
Stayed 6 nights in Jul 2024

10/10 Excellent

Ajay Chandar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Michael, Colleyville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great! Especially Julio at punts vista bar. He made a huge effort to make everything perfect for us!
Stayed 3 nights in Jun 2024

10/10 Excellent

Charles Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing trip!
Stayed 6 nights in Apr 2024

8/10 Good

Eun Young

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Xu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff, entertainment and activities is excellent, food is delicious. Highly recommended!
Stayed 3 nights in Jun 2024

10/10 Excellent

xianjun

Stayed 3 nights in Jun 2024

2/10 Terrible

jungsuk

Stayed 5 nights in Jun 2024

10/10 Excellent

George

Stayed 3 nights in Jun 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re looking for a resort that provides excellent service, excellent food, and excellent rooms then this is the one. This resort has many dining options of all types. It also has 3 beach areas that are essentially attached to the resorts and multiple pools. I’ve been to Cancun many times but this is by far my favorite one. Anna and David were amazing!!
Stayed 5 nights in Jun 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Jonathan, RICHMOND HILL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Artyusha

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great food options very clean and beautiful beach
Stayed 6 nights in May 2024