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Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

5.0 star property

Photo gallery for Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

View from room
View from room
On the beach, beach cabanas, sun-loungers, beach umbrellas
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Hot tub

Explore the area

Map
Blvd. Kukulcan, Manzana 51, Lote. 7, Hotel Zone, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪2 min walk‬
  • Cancun Convention Center
    ‪7 min walk‬
  • Hotel Zone Beaches
    ‪18 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪28 min drive‬

Room options

View all photos for Turquoize Sky Swim Up Ocean Front Master King

Free minibar, in-room safe, desk, blackout curtains

Turquoize Sky Swim Up Ocean Front Master King

  • Ocean view
  • 64 sq m
  • Sleeps 3

View all photos for Turquoize Ocean Front Master King

Free minibar, in-room safe, desk, blackout curtains

Turquoize Ocean Front Master King

  • Ocean view
  • 64 sq m
  • Sleeps 3

View all photos for Turquoize Sky Ocean Front Master Double

Free minibar, in-room safe, desk, blackout curtains

Turquoize Sky Ocean Front Master Double

  • Ocean view
  • 64 sq m
  • Sleeps 4

View all photos for Turquoize Ocean Front Master Double

Free minibar, in-room safe, desk, blackout curtains

Turquoize Ocean Front Master Double

  • Ocean view
  • 64 sq m
  • Sleeps 4

View all photos for Turquoize Sky Swim Up Ocean Front Master Double

Free minibar, in-room safe, desk, blackout curtains

Turquoize Sky Swim Up Ocean Front Master Double

  • Ocean view
  • 64 sq m
  • Sleeps 4

View all photos for Turquoize Sky Ocean Front Master King

Free minibar, in-room safe, desk, blackout curtains

Turquoize Sky Ocean Front Master King

  • Ocean view
  • 64 sq m
  • Sleeps 3

Similar properties

3 outdoor pools, pool loungers

Hyatt Ziva Cancun All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.7 out of 5, Exceptional, (1914)
The price is AU$1,712
for 1 room
includes taxes & fees
17 Apr - 18 Apr
Hyatt Ziva Cancun All Inclusive

About the area

Cancun

With a stay at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive in Cancun (Zona Hotelera), you'll be steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Gaviota Azul Beach. .This all-inclusive property is 0.4 mi (0.6 km) from Cancun Convention Center and 0.4 mi (0.7 km) from Forum Beach.

What's nearby

  • Gaviota Azul Beach - 2 min walk - 0.2 km
  • Cancun Convention Center - 7 min walk - 0.7 km
  • Forum Beach - 8 min walk - 0.8 km
  • Caracol Beach - 9 min walk - 0.8 km
  • Hotel Zone Beaches - 18 min drive - 5.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive

Restaurants

  • ‪Hooters - ‬7 min walk
  • ‪Mandala - ‬7 min walk
  • ‪The Moongate - ‬1 min walk
  • ‪Monkey Business - ‬6 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬8 min walk

About this property

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Adults-only beachfront property with outdoor pool
Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive offers 160 air-conditioned accommodations with outdoor private hot tubs and MP3 docking stations. Rooms open to furnished balconies. 48-inch flat-screen televisions come with digital channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zen Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 17 years old are not allowed in the spa.

Make yourself at home in one of the 160 air-conditioned rooms featuring outdoor private hot tubs and flat-screen televisions. Rooms have private furnished balconies. Digital programming and MP3 docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a hot tub, and an outdoor tennis court. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Italian cuisine at Lorenzo's, one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 5 bars/lounges or 2 poolside bars.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.
Lorenzo's - This restaurant specializes in Italian cuisine and serves lunch and dinner.
Bastille - Adults only - This fine-dining restaurant specializes in French cuisine and serves dinner only.
Punta Vista - This bar is located by the pool and specializes in international cuisine.
The Moongate - This restaurant specializes in Asian cuisine and serves dinner only.
Tradewinds - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorized water sports are included.

Lessons/classes/games

Aerobics
Cooking
Pilates

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bastille - Adults only
  • Lorenzo's
  • Punta Vista
  • The Moongate
  • Tradewinds

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with digital channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
This adults-only property is located within the all-ages Hyatt Ziva Cancun resort; common areas and some facilities are shared.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Guests under 17 years old are not allowed in the spa

Property is also known as

Turquoize Hyatt Ziva Cancun Resort
Turquoize Hyatt Ziva Resort
Turquoize Hyatt Ziva Cancun
Turquoize Hyatt Ziva
Turquoize Hyatt Ziva Adults All Inclusive All-inclusive property
Turquoize Hyatt Ziva Cancun Adults All Inclusive
Turquoize Hyatt Ziva Adults All Inclusive
Turquoize at Hyatt Ziva Cancun Adults Only
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive
Turquoize at Hyatt Ziva Cancun
Turquoize Hyatt Ziva Adults I
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 815 out of 1002 reviews
Rating 8 - Good. 101 out of 1002 reviews
Rating 6 - Okay. 34 out of 1002 reviews
Rating 4 - Poor. 21 out of 1002 reviews
Rating 2 - Terrible. 31 out of 1002 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Dylan

Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Stayed 4 nights in Dec 2024

10/10 Excellent

Ayush

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and a good view from the room
Stayed 2 nights in Dec 2024

10/10 Excellent

Kristen, Parker

Stayed 7 nights in Dec 2024

10/10 Excellent

Kwang Hoon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Alexia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely amazing. The resort was amazing and beautiful. The service was excellent. The whole staff on the resort always was kind and respectful. We enjoyed ourselves tremendously. We also did 3 excursions which all were amazing and included transportation. The food was good. I recommend Tradewinds or Lorenzo’s for food.I highly recommend this resort. We will be coming back here in the future. Thank you again to all the staff that made our honeymoon one to remember!!
Stayed 7 nights in Dec 2024

10/10 Excellent

LizBel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the services I received from the staff. They were so loving and kind and super attentive. My butlers Diego and Dario were superb. So I have to give credit to miriam who always made sure my room was super clean and meet. I have traveled many places the last 15 years and by far turquoise Hyatt has the best quality services amenities and Food. I will definitely come back and I will recommend everyone I know to stay at the Hyatt Ziva.
Stayed 4 nights in Dec 2024

10/10 Excellent

Shenghai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bulter service was fantastic. My bulter Liliana was very helpful during my stay. The decoration she provided for special event was fantastic. The food quality was incrediblly good and there was a great variety of options to choose from. Truly recommend!
Stayed 3 nights in Dec 2024

10/10 Excellent

Hanh, Springfield

Liked: Property conditions & facilities
Love it
Stayed 3 nights in Dec 2024

10/10 Excellent

Karmann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my butler services. It was my 10 year anniversary I arrived with my room decorated Oscar and Rubelsi were amazing they did everything I asked and made my stay amazing. Oscar made dinner reservations and Rubelsi ran the hot tub for me just the little things they all were so good. I paid for a cabana on the beach and Briyette gave us the best facial and massage she was the sweetest ever so awesome she deserves a raise she is top tier. Overall my trip to the spa and the resort was just amazing I started to cry on my last day I did not want to leave.
Stayed 3 nights in Dec 2024

10/10 Excellent

BOYUAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation we’ve ever had. The food and view are great. Thanks to all staff especially our butlers Natalia and Marie. We will be back next time for another vacation!
Stayed 1 night in Dec 2024

10/10 Excellent

BOYUAN

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Best vacation we’ve ever had. The food and view are great. Thanks to all staff especially our butlers Natalia and Marie. We will be back next time for another vacation!
Stayed 1 night in Dec 2024

10/10 Excellent

BOYUAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation we’ve ever had. The food and view are great. Thanks to all staff especially our butlers Natalia and Marie.
Stayed 1 night in Dec 2024

2/10 Terrible

Louis

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
After three visits to Hyatt Ziva Turquoize in Cancun, it is deeply disheartening to say this resort, once a beacon of luxury and relaxation, has fallen into mediocrity. Our first visit was a dream—seamless service, exceptional food, and a luxurious atmosphere. By our second stay, we noticed a slight decline but were still able to enjoy the overall experience. However, our third visit was a complete letdown, marked by neglect, poor management, and a disappointing lack of care. We always make it a point to share honest reviews only after experiencing a property without prior announcements or intervention. This allows us to evaluate the hotel as any guest would. Unfortunately, this time, we left not only dissatisfied but with a deep sense of frustration and regret for choosing Hyatt again for this stay. Dining Decline The food, once a highlight of our experience, has become monotonous, repetitive, and uninspired: • Buffet Experience: During our first visit, the buffet offered an exciting variety of dishes that were fresh, vibrant, and creative. By this stay, it felt like an afterthought. Breakfast items were recycled into lunch and dinner service, and the variety had dwindled to the point that we dreaded eating there. The spark of culinary excellence was completely gone. • Poolside Food: Poolside dining used to be delightful, with fresh fruits like mangoes and pineapples—a personal favorite of my wife—always available. This time, options were reduced to burgers and hotdogs
Stayed 7 nights in Dec 2024

10/10 Excellent

Jing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent stay at Hyatt Ziva Cancun. The location is absolutely beautiful, with stunning beaches and amazing views. The facilities were well-maintained, and I especially appreciated the variety of restaurants and the quality of the pools. I’d like to specifically highlight the outstanding service provided by my butlers, Diego and Dario. They were attentive, professional, and consistently went above and beyond to ensure my stay was enjoyable. Their dedication truly enhanced my experience. Lastly, I want to thank all the servers and staff for their hard work and friendly service throughout my stay. The entire team deserves recognition for creating such a welcoming and pleasant atmosphere.
Stayed 6 nights in Nov 2024

10/10 Excellent

Zizhuang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place !
Stayed 4 nights in Nov 2024

10/10 Excellent

Danielle Brooke

Travelled with group
Liked: Staff & service, property conditions & facilities
I liked all the amenities, the food, the friendly staff except for some
Stayed 4 nights in Nov 2024

10/10 Excellent

Nuanphan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love everything!!
Stayed 4 nights in Nov 2024

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Seung Wook

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

iliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone eas so eager to help and everything was very clean!
Stayed 1 night in Nov 2024

10/10 Excellent

Morgan Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was a great experience. Everyone was friendly and helpful. The food was great, the cleaning staff were amazing. We took a water fitness class and it was also great!
Stayed 4 nights in Nov 2024

8/10 Good

SURKHO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view and the events are perfect
Stayed 3 nights in Oct 2024