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Doubletree by Hilton Cheltenham

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Doubletree by Hilton Cheltenham

Indoor pool
Front of property
Reception
Deluxe Room, 1 Queen Bed, Non Smoking
Indoor spa tub

Reviews

7.8 out of 10

Good

Popular amenities

  • Hot tub
  • Spa
  • Bar
  • Room service
  • Pool
  • 24/7 front desk

Explore the area

Map
Cirencester Road, Charlton Kings, Cheltenham, England, GL53 8EA
  • Cheltenham General Hospital
    4 min drive
  • Cheltenham Playhouse
    4 min drive
  • University of Gloucestershire
    5 min drive
  • Brize Norton (BZZ-RAF Brize Norton)
    45 min drive

Room options

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, soundproofing, iron/ironing board

Deluxe Room, 1 Double Bed, Non Smoking

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Manor House Suite)

Suite, 1 King Bed, Non Smoking (Manor House Suite)

Suite, 1 King Bed, Non Smoking (Manor House Suite)

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Double Bed, Non Smoking (Cosy)

Room, 1 Double Bed, Non Smoking (Cosy)

Room, 1 Double Bed, Non Smoking (Cosy)

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 2 Single Beds, Non Smoking

Room, 2 Single Beds, Non Smoking

Room, 2 Single Beds, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Single Bed, Non Smoking

Room, 1 Single Bed, Non Smoking

Room, 1 Single Bed, Non Smoking

  • 26 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, soundproofing, iron/ironing board

Deluxe Room, 2 Single Beds, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking

Deluxe Room, 1 Queen Bed, Non Smoking

Deluxe Room, 1 Queen Bed, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, soundproofing, iron/ironing board

Family Room, 1 King Bed

  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 Queen Bed

Family Room, 1 Queen Bed

Family Room, 1 Queen Bed

  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Delta Hotels by Marriott Cheltenham Chase

Pool
Hot tub
Spa
Pet-friendly
4.1 out of 5, Very good, (1000)
The price is AU$184
for 1 night
includes taxes & fees
17 Dec - 18 Dec
Delta Hotels by Marriott Cheltenham Chase

About the area

Cheltenham

With a stay at Doubletree by Hilton Cheltenham in Cheltenham, you'll be next to a golf course, within a 10-minute drive of Cheltenham Racecourse and Cheltenham General Hospital. .This golf hotel is 2 mi (3.2 km) from Cheltenham Playhouse and 2 mi (3.3 km) from Walks With Hawks.

What's nearby

  • Cheltenham General Hospital - 4 min drive - 3.1 km
  • Cheltenham Town Hall - 5 min drive - 3.6 km
  • University of Gloucestershire - 5 min drive - 3.9 km
  • The Promenade - 5 min drive - 4.0 km
  • Cheltenham Racecourse - 8 min drive - 5.7 km

Getting around

  • Cheltenham Spa Station - 12 min drive
  • Bristol International Airport (BRS) - 78 min drive

Restaurants

  • ‪The Merryfellow Inn - ‬14 min walk
  • ‪Norwood Arms - ‬5 min drive
  • ‪Place Fish & Chips - ‬2 min drive
  • ‪Curious Cafe - ‬5 min drive
  • Clock Tower

About this property

Doubletree by Hilton Cheltenham

Hotel in Cheltenham with a full-service spa and a fitness center
Doubletree by Hilton Cheltenham offers 148 accommodations with laptop-compatible safes and safes. This Cheltenham hotel provides complimentary wireless Internet access. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Cribs/infant beds (complimentary) are also available.
An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

BEAUTY AT CHELTENHAM has couples treatment room(s). Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a spa tub, and a steam room.
Make yourself at home in one of the 148 guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and ceiling fans.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool, a spa tub, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy international cuisine at Lake 52, a restaurant where you can take in the garden view, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 10 AM for a fee.
Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Cheltenham? This hotel has 2874 square feet (267 square meters) of space consisting of conference space and 9 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge between 6:30 AM and 10 AM on weekdays.
Lake 52 - Overlooking the garden, this restaurant specializes in international cuisine and serves dinner only. A children's menu is available.
Lilleybrook Bar - This bar specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
24-hour room service is available.

Languages

English, French, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured self parking on site (GBP 5 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee weekdays 6:30 AM–10 AM: GBP 13.95 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Lake 52
  • Lilleybrook Bar

Things to do

  • Fitness classes
  • Bike rentals
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • A hot tub
  • Steam room

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Business services

  • Conference space (2874 square feet)
  • Meeting rooms - 9

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Sauna
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Assistive listening devices available
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 5 on-site accessible parking spaces
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Ceiling fan
  • Free cots/infant beds
  • Heating
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV

More

  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from July 22 2024 to February 15 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Select guestrooms
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night, plus a deposit of GBP 15.00 per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 75 lbs per pet
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50.00 per night
  • Breakage deposit: GBP 200.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately GBP 13.95 per person
  • Secured self parking fee: GBP 5 per night
  • Pet deposit: GBP 15.00 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 14492104

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Doubletree Hilton Cheltenham Hotel
Hotel Cheltenham Park
Doubletree Hilton Cheltenham
DoubleTree By Hilton Cheltenham Charlton Kings
Cheltenham Park Hotel Charlton Kings
Doubletree by Hilton Cheltenham Hotel
Doubletree by Hilton Cheltenham Cheltenham
Doubletree by Hilton Cheltenham Hotel Cheltenham

Doubletree by Hilton Cheltenham Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 343 out of 1000 reviews" "
Rating 8 - Good. 360 out of 1000 reviews" "
Rating 6 - Okay. 168 out of 1000 reviews" "
Rating 4 - Poor. 89 out of 1000 reviews" "
Rating 2 - Terrible. 40 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

George

Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I felt like a 2nd class citizen
Pro: the staff were friendly. Con: mis sold, dangerous, grim I booked a wheelchair accessible room. I let them know I was a wheelchair user travelling alone in advance. Unfortunately it seemed to be designed for the comfort of the carer of the disabled person. This assumes all disabled people have carers (we don't, I travel alone) and that their needs are more important than the disabled person. The issues with the room were : The bathroom wasn't done to to the same standard as a normal doubletree bathroom. It felt more like an old hospital than a comfortable hotel. Many things out of reach: Reception - it said wheelchair access but what they meant is that from the main entrance to the room area you either have to go up stairs or walk 100m+ outside then go up a big step inside to ask for a ramp to be put down. The emergency alarm in the room (which door safety should go to the floor, not to standing height so it can be pulled if one falls to the floor) Getting through the front door to the part of the hotel with the room in The main sink in the bathroom The shower (head) The tray in the shower to put your bottles of shower gel etc The safe The kettle The iron The ironing board Curtains, so couldn't close them or the windows The dressing gown Bed was higher than maximum height recommended for wheelchair users Plus Awful WiFi Dirty towels Cigarette smell Very thin walls, noisy Why does Hilton think that disabled customers don't deserve the same quality of room?
Stayed 1 night in Aug 2024

6/10 Okay

Estrella

Travelled with partner
Disliked: Property conditions & facilities
Our stay in this hotel was good overall however the spa was dissapointing. The jacuzzi and the steam room were broken so we could only access the sauna and the pool. It was very busy over the weekend so space was very limited. We also didn't get our room done because the service came at 5 pm when we were getting ready for dinner. Staff at the reception and restaurant were lovely, breakfast is very good but additional to the cost of the room. Parking also needed to be paid separately (£5 per night). Overall a good stay but no good value for money, from our experience.
Stayed 2 nights in Aug 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First & Last time!
No hot water, no AC, noisy at night with other guests banging around. Cleaning service was the only positive to have clean sheets.
Stayed 1 night in Aug 2024

8/10 Good

Jeff

Stayed 2 nights in Aug 2024

10/10 Excellent

Kanwaldeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Adam

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Lovely location. Pool is great too
Stayed 1 night in May 2024

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service
For the price, rooms was expected. Breakfast was lovely plenty of seating and lots to choose from.
Stayed 1 night in Aug 2024

10/10 Excellent

Nikki

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay and room nice and clean
Stayed 1 night in Aug 2024

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient perfect for a stop over
Stayed 1 night in Aug 2024

10/10 Excellent

Rebecca

Stayed 1 night in Aug 2024

10/10 Excellent

Eileen

Choose to stay at this hotel to celebrate our 50th wedding anniversary before our big party event . We were not disappointed. The hotel staff were very welcoming , polite and professional .
Stayed 3 nights in Aug 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were spacious and restaurant food was good. When the landscaping by the lake is finished the views will be outstanding.
Stayed 1 night in Aug 2024

8/10 Good

Jackie

Travelled with group
Liked: Cleanliness, staff & service, amenities
Nice size rooms and lovely views over the back. We didnt use the spa in the end ao csnt comment Really close to the golf course
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Amazing staff, front desk, bar &welcome guy brkfst
First l give credit to Front desk staff who were amazing by rearranging my dates mixup although l ended up paying more than l had expected. The manageress was brilliant and her colleague.✨ Thewas good and my room was on the quiet side which really helped as l am a light sleeper. The hotel looked dated when going up to your rooms. Cleanliness needs improving in rooms. Everything else was great.
Stayed 1 night in Jul 2024

4/10 Poor

Edward

Stayed 4 nights in Jul 2024

10/10 Excellent

Elizabeth

Stayed 1 night in Jul 2024

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Asked for a travel cot and for the first time in ages there was one in the room when we arrived. Stayed in the suite which was perfect for a two year old to run around in and burn some energy before bed time. The only issue was the suite was right above the terrace bar area. Due to the old windows, could hear everything being said below us including the drunken guy shouting at the kids playing cricket at 11pm.
Stayed 2 nights in Jul 2024

4/10 Poor

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
It was great. The additional facilities is the spa area where great especially as the weather wasn’t great
Stayed 2 nights in Mar 2024

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Kerrie

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
The room was freezing and no additional duvet was available. We were able to obtain a small electric heater to warm our room. We were so far from reception that we had no wifi. Could be better for the money.
Stayed 1 night in Jun 2024

8/10 Good

Euan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in Jul 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Check in was quick and easy. Room was comfortable, no air con but it was July in the UK so raining:/ Had evening meal in the Bar (really nice) and breakfast had plenty of choice. Saw a couple of dog guests too, so might bring ours next time.
Stayed 1 night in Jul 2024

4/10 Poor

Roxanne

Liked: Cleanliness
Average
Swimming pool was out of use I understand that they are doing works to it no communication of this before arrival and hen on checking was told they are offering free cancellation if unhappy, would of been nice to know before hand via email, phone signal and WiFi was terrible for the first night couldn’t even connect. It just wasn’t the usual standard of a Hilton hotel, stayed in much better.
Stayed 2 nights in Jul 2024