With a stay at The Empress Hotel Chiang Mai, you'll be centrally located in Chiang Mai, within a 5-minute drive of Chiang Mai Night Bazaar and Tha Phae Gate. .This family-friendly hotel is 1.3 mi (2.1 km) from Warorot Market and 2.5 mi (4 km) from Chiang Mai University.
What's nearby
Riverside - 4 min walk - 0.4 km
Chiang Mai Night Bazaar - 16 min walk - 1.4 km
Tha Phae Gate - 4 min drive - 2.3 km
Warorot Market - 4 min drive - 2.1 km
CentralPlaza Chiang Mai Airport - 6 min drive - 4.3 km
Getting around
Chiang Mai Railway Station - 12 min drive
Chiang Mai Intl. Airport (CNX) - 18 min drive
Restaurants
Cherie cafe - 3 min walk
นกแล ก๋วยเตี๋ยวต้มยำสุโขทัย - 3 min walk
ราดหน้าหม้อดินเสวยนครปฐมโอชา - 2 min walk
ป.ปองอาหารตามสั่ง - 3 min walk
ห้องอาหารนานาชาติ โรงแรม ดิเอ็มเพรส - 1 min walk
About this property
The Empress Hotel Chiang Mai
Family-friendly hotel with 2 restaurants connected to the convention center in Chiang Mai
The Empress Hotel Chiang Mai offers 375 accommodations with minibars and safes. Satellite television is provided.
Bathrooms include bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.
Make yourself at home in one of the 375 guestrooms featuring minibars. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms have complimentary toiletries and bidets. Conveniences include safes and desks, and housekeeping is provided daily.
Don't miss out on the many recreational opportunities, including an outdoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Thai cuisine at Chao Nang Coffee Shop, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6 AM to 10 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-in. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
Chao Nang Coffee Shop - This coffee shop specializes in Thai cuisine and serves breakfast, lunch, dinner, and light fare.
Panda Palace - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
Room service (during limited hours) is available.
Languages
Chinese (Mandarin), English, Thai
Property amenities
Internet
Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet
Parking and transport
Return airport shuttle (surcharge) from 6 AM to midnight on request
Free extended parking on site
Food and drink
Daily buffet breakfast available 6 AM to 10 AM for a fee: THB 450 for adults and THB 450 for children
2 bars/lounges
2 restaurants
A coffee shop/cafe
A poolside bar
Restaurants on site
Chao Nang Coffee Shop
Panda Palace
Things to do
Children's pool
Gym
Outdoor pool
Sauna
Shopping
Steam room
Family friendly
Children's pool
Free cot
In-room babysitting
Laundry facilities
Outdoor pool
Conveniences
24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services
Business services
Business centre
Conference centre
Meeting rooms
Outdoors
Garden
Terrace
Spa
In-room massages
Accessibility
Lift
Room amenities
Bedroom
Bedsheets provided
Free cot
Bathroom
Bidet
Free toiletries
Hair dryer
Private bathroom
Towels provided
Entertainment
TV with satellite channels
Food and drink
Limited room service
Minibar
More
Air conditioning (climate-controlled)
Connecting rooms available
Desk
Safe
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Express check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Late check-out subject to availability
Late check-out fee: THB 500
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for THB 850.0 per night
Free cribs are available on request at the property
Payment types
Important information
Optional extras
Fee for buffet breakfast: approximately THB 450 for adults and THB 450 for children
Airport shuttle fee: THB 250 per person (one-way)
Airport shuttle fee per child: THB 250 (one-way), (from 4 to 12 years old)
Late check-out fee: THB 500 (subject to availability)
Rollaway bed fee: THB 850.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
We should mention
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Property is also known as
Chiang Mai Empress
Chiang Mai Empress Hotel
Empress Chiang Mai
Empress Chiang Mai Hotel
Empress Hotel Chiang Mai
Hotel Empress Chiang Mai
The Empress Hotel Chiang Mai Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Booked a king bed for my honeymoon (I specifically requested for a king bed and messaged them saying we were celebrating our honeymoon trip). They greeted us saying they had upgraded us to a larger room for free, which we were very appreciative of. We then saw 2 twin beds instead of our 1 king as we entered our room. We went back downstairs and asked the front desk if there was another room with a king bed, even if room size would be smaller, and she had a bit of an attitude and said no. She said she'd send someone up to move our beds together.
The front desk also didnt relay where the gym, restaurants, pool etc were so my husband and I just explored for ourselves. No signs of where the pool/gym were so we asked someone and they just said second floor. We took the elevstor to the 2nd floor and it was dark, no lights. Idk if they were doing repairs but it didnt feel inviting.
Noticed our bathroom's soap holder in the shower had some mold and shower drain would not work. After 2 min of showering, water levels rose past the indent on the floor. We called housekeeping and they used a plunger to drain it. I had to rinse all of the soap and shampoo I still had on myself and water wouldn't drain again after 2 min of quickly rinsing myself. After long days of walking and doing tours, all I wanted was a relaxing shower. Had to leave and find another accommodation for our last day in Chiang Mai.
We did appreciate the large goody bag they gave their guests when you check-in tho.
I stayed in room 1412 and left something valuable behind. I have been calling and leaving messages to look into having my item returned. I've sent multiple emails and I have not heard back from the hotel. While I understand it was my responsibility that I left the item behind, it has been extremely disappointing that the hotel will not make an attempt to help me.
The hotel is a bit dated but comfortable. Pool and pool area is nice. We booked adjoining rooms because we were traveling with young children. They gave us non adjoining rooms until I protested and showed my hotels.com reservation. They then figured it out. The biggest negative is the hotel restaurant. It is old and dated and doesn't have that good food, especially outside of the breakfast buffet.
Excellent staff went out of their way to make my stay memorable… but on a down note .. the property is very dated . I sort of felt I was living in the 1980’s again .. nevertheless I enjoyed my stay 😊
I loved my stay at the empress hotel Chiang Mai! The staff was friendly and helpful. My room was amazing with a great welcome package of water and chocolates and other goodies. So many restaurants, markets, and the night bazaar within walking distance. Would absolutely stay here again!
Veronica
Stayed 2 nights in Jan 2025
6/10 Okay
Michael Eric
Travelled with family
3 Jan 2025
Liked: Cleanliness, staff & service, amenities
Overall liked the hotel, but absolutely hate the old school key system. Makes it impossible to have 1 person in the room and 1 person out and about. Why not use key cards as they have existed for 35 years now. I like that parking was free though. Will not stay here again unless they modernize the door locks and key system.