See all properties
Save

21c Museum Hotel Chicago

4.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for 21c Museum Hotel Chicago

Property entrance
Point of interest
Point of interest
Interior detail
Deluxe Double Room, 2 Double Beds

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Spa
  • Bar
  • Housekeeping
  • Pet-friendly
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
55 East Ontario Street, Chicago, IL, 60611
  • Michigan Avenue
    1 min walk
  • Lure Fishbar Chicago
    1 min walk
  • Grand Station (Red Line)
    4 min walk
  • Chicago, IL (ORD-O'Hare Intl.)
    35 min drive

Room options

View all photos for Deluxe Double Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Double Room, 2 Double Beds

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Queen Bed

Deluxe Suite, 1 Queen Bed

Deluxe Suite, 1 Queen Bed

  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Corner

Suite, 1 King Bed, Corner

Suite, 1 King Bed, Corner

  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Luxury Suite, 1 King Bed

  • 51 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed

Studio, 1 King Bed

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds, Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout curtains

Luxury Suite, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

Similar properties

View from room

L7 Chicago by LOTTE

Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.8 out of 5, Exceptional, (1409)
The price is AU$287
for 1 night
includes taxes & fees
23 Jan - 24 Jan
L7 Chicago by LOTTE

About the area

Chicago

You'll be centrally located in Chicago with a stay at 21c Museum Hotel Chicago, within a 15-minute walk of 360 CHICAGO and Museum of Contemporary Art Chicago. .This hotel is 0.9 mi (1.4 km) from Millennium Park and 1.2 mi (1.9 km) from Art Institute of Chicago.

What's nearby

  • Michigan Avenue - 1 min walk
  • Millennium Park - 15 min walk
  • Art Institute of Chicago - 2 min drive
  • Willis Tower - 2 min drive
  • Navy Pier - 4 min drive

Getting around

  • Grand Station (Red Line) - 4 min walk
  • Millennium Station - 14 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 35 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Eataly - ‬2 min walk
  • ‪Shake Shack - ‬1 min walk
  • ‪Joe's Seafood, Prime Steak & Stone Crab - ‬2 min walk
  • ‪UNO Pizzeria & Grill - ‬2 min walk

About this property

21c Museum Hotel Chicago

Hotel with a 24-hour fitness center, near 360 CHICAGO
21c Museum Hotel Chicago offers 297 accommodations with safes and complimentary bottled water. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 43-inch plasma televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Stay in one of 297 guestrooms featuring plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with onsite massages or enjoy recreation amenities such as a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, wedding services, and a ballroom.
Enjoy a satisfying meal at Lure Fishbar serving guests of 21c Museum Hotel Chicago. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 7:00 AM to 11:30 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Chicago? This hotel has 10000 square feet (929 square meters) of space consisting of conference space and 8 meeting rooms.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
Lure Fishbar - This restaurant specializes in seafood.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (USD 75 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–11:30 AM: USD 20-40 for adults and USD 20-40 for children
  • 1 restaurant
  • 1 bar

Restaurants on site

  • Lure Fishbar

Things to do

  • 24-hour fitness centre
  • Art gallery
  • Spa services

Family friendly

  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (10000 square feet)
  • Meeting rooms - 8

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Thin carpet in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 43-inch plasma TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • In-room massage
  • Iron/ironing board (on request)
  • LED light bulbs
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 29.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 20 to 40 for adults, and USD 20 to 40 for children
  • Valet parking fee: USD 75 per night (in/out privileges)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chicago James
James Chicago
James Hotel
James Hotel Chicago
James Chicago Hotel
Chicago James Hotel
James Chicago Hotel Chicago
James Chicago-Magnificent Mile Hotel
James Mile Hotel
21c Museum Hotel Chicago Hotel
21c Museum Hotel Chicago Chicago
21c Museum Hotel Chicago MGallery
21c Museum Hotel Chicago Hotel Chicago

21c Museum Hotel Chicago Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1107 out of 1903 reviews" "
Rating 8 - Good. 375 out of 1903 reviews" "
Rating 6 - Okay. 227 out of 1903 reviews" "
Rating 4 - Poor. 107 out of 1903 reviews" "
Rating 2 - Terrible. 87 out of 1903 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Oct 2024

10/10 Excellent

Seamus

Liked: Cleanliness, staff & service, property conditions & facilities
Super comfortable. Didnt love the pillows, but might have just been my taste. Bed was awesome. Would stay again.
Stayed 5 nights in Sep 2024

4/10 Poor

Scott

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
We have stayed at other 21C properties and had exceptional service and experiences, until this time. We seemed to have been an interruption to the front desk staff at check in instead of welcomed guests. After reaching our room with a nonfunctional refrigerator and not stocked mini-bar, we were informed it was due COVID from a few years ago. The last straw was when we entered the attached restaurant, that is independent from the hotel’s ownership, and the staff here asked for our drink and food discounts from the hotel. We never received these vouchers at check in. When asking the front desk at 21C about this, we were again met with sighs and eye rolls as they slapped out our vouchers and abruptly turn away. Never did we hear any staff member offer assistance or apologies for any of these incidents. We have even tried to reach a manager through their website to hopefully allow them to understand and be aware of these behaviors, but have not had any responses.
Stayed 2 nights in Oct 2024

10/10 Excellent

Jacqueline, Kernersville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with friendly staff
Stayed 6 nights in Sep 2024

10/10 Excellent

Michael, Waikanae

Stayed 3 nights in Sep 2024

8/10 Good

Josephine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Interesting, well-maintained hotel. Staff isn’t great. We asked multiple times for a fridge in our room and never got it. And for love of god, get rid of the sliding door that doesn’t lock for the bathroom. Asked about complimentary upgrades since I’m VIP and though they were available, was told I’d have to pay.
Stayed 3 nights in Sep 2024

10/10 Excellent

Danny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

4/10 Poor

Hermann

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Jake

Stayed 1 night in Sep 2024

10/10 Excellent

angie

Stayed 1 night in Sep 2024

10/10 Excellent

Brooke

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed in town for 7 hours but the stay was very enjoyable. Location was perfect
Stayed 1 night in Sep 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this hotel - rooms were clean and my daughter loved the multiple mirrors in the room. We had a minor incident in our room 807 but the front desk manager handled it with kindness and professionalism.I highly recommend this place and we definitely plan to come back.
Stayed 1 night in Sep 2024

10/10 Excellent

jeffrey

Stayed 1 night in Sep 2024

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Khris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

6/10 Okay

douglas

Liked: Cleanliness
Disliked: Staff & service
Not Good and that's all I'm going to say about that.
Stayed 1 night in Sep 2024

8/10 Good

Casey

Stayed 2 nights in Aug 2024

10/10 Excellent

Kenya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really spacious room! I loved being so close to the train. A lot of dining options nearby.
Stayed 1 night in Sep 2024

10/10 Excellent

Jessica

Stayed 3 nights in Aug 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot. Loved the art. Great staff.
Stayed 5 nights in Sep 2024

8/10 Good

Yen-Shi

Travelled with family
Liked: Cleanliness, staff & service, amenities
We received an upgrade to a suite which we enjoyed. The downside to this was that the room was next to the elevators. All day ther sound varied like a slamming door closing from far away to the wall shaking with a thud. At night was the worst when the bed would shake. The walls are thin too so horrible guests laughing and drunkenly coming back to the their rooms made it sound like they were in our room. Otherwise, good location, great amenities, thoughtful housekeeping.
Stayed 3 nights in Sep 2024

4/10 Poor

Alex

Travelled with family
Liked: Staff & service
The hotel itself was ok, walking distance from most things. The beds were very low to the ground and felt like laying on a plastic cover. You could hear everything through the windows at night. The fridge was very small and used for only beverages. No microwave. Room service took out shower mat and didn’t replace it. The elevators during checkout were terrible. 2 small elevators is all, waited 15 minutes before decided to haul everything down the stairs. The museum aspect was made to believe there was more of an attraction. And they charge you a “resort fee” for the museum. Will never book again.
Stayed 2 nights in Sep 2024

10/10 Excellent

MARK, LAKE OZARK

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Sep 2024

4/10 Poor

Maxime

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024