The staff and management were very friendly and accommodating. However, there are just too many bumps. There wasn’t enough transportation from the airport so I had to sit in the freezing cold for an hour. When I got to my room, it said it was 23°, which is outrageously warm, but it actually wasn’t heated at all so I think it was more like 50. I waited for the temperature to go up and I asked for help and they did send somebody right away with a portable radiator. The breakfast is fine. A plus for American breakfasts B for European ones. The problem was that it was just so crowded that you had to wait 10 minutes in line for the coffee maker. They didn’t have, but they needed to have for the conventions or business people they were hosting. So if you weren’t one of those people, you’re just sort of standing there in a giant party of people who were talking in line while you’re waiting. Between that, the unheated room, and the difficulty with the transportation, I can’t give it the most positive review. However, anything I asked for from the staff was dealt with kindly. They did their best and the shuttle driver who took me to the airport was incredibly helpful. I think if you had some more employees in the restaurant and a couple extra staff members to check rooms and coordinate for the guests who are not part of the larger parties, you could bump this up a bit. Two free waters is not exactly 2 free beverages either.