2/10 Terrible
Amy
Travelled with partner
22 Sept 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon entering the room immediately hit by loud humming and clanking noise. Talked to the front desk person and asked what could be done for the noise, they offered to send a handy person to check it out while we were out for dinner. After dinner came back to the front desk and they assured me that the noise was from the kitchen fan and would stop as soon as the dinner service was over which would be soon. We went up to our room where we realized there was only one cup for tea. Having had an unfriendly exchange with the front desk, my husband went down for a second cup. While we we’re getting ready for bed the toilet paper holder fell off the wall and I noticed that there was a sticky substance on my bedside table. The noise continued through the night and I was woken many times. In the light of the next day noticed many additional things about the room that were unclean: all surfaces sticky, crumbs on the chair, and the most disgusting was a used bandaid stuck to the headboard.
While checking out I informed the person at the front desk about all the issues. They told me that there were many rooms and I should have requested a room change. I explained that that option wasn’t provided the previous night when I asked about the noise and we didn’t notice most of the uncleanliness until the morning light. The front desk person continued to blame me for not getting a new room. Shocking lack of customer service.
Amy
Stayed 1 night in Sep 2024