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Great place near many Alishan staples, staff is super friendly, and nice view of the sunrise/sunset

The location is prefect for walking around the Alishan. They also provide free shuttle buses. The staff and quality of service are excellent. We enjoyed the buffet breakfast and dinner a lots. However, there was some weird machinery noises at night. They were not loud but noticeable at quiet nights. Not sure it was related to the renovation or air conditioners. Overall, I would highly recommend this hotel if it fits to your budget.

This is one of the best hotels I have ever stayed in, that it's in Taiwan, where expectations of hotels is low makes that even more impressive! The hotel itself is on is Ita Thao side of Sun Moon lake, which in my opinion is the better side. We didn't like the Main side as much. You step out the door pretty much onto the main road with all the street food vendors for snacks/breakfast/lunch/dinner. As they shut up by 7pm it doesn't disturb you in the evening. The food on the road is great and very cheap. The staff were fantastic and super helpful with great english. The hotel had a lovely bar you could sit in and get a beer or a cocktail in the evening. The executive club on the roof had incredible views of the lake and lovely drink and food options. Our room was one of the best and most high tech rooms I have ever stayed in as well as super clean. Free mini bar too. The hot and cold spring tubs we used every day and I even started to enjoy the cold tub! The only complaint would be that the room was so high tech with the lights and curtains that it was hard to work out which light switches did what and there was no setting to just have a single side lamp on for reading. The gym had really good new Matrix kit, but I would have preferred not to be able to hear the yells from the Sports bar side while working out as it felt a bit intimidating as well as annoying. A more robust soundproofed partition would be better. Overall and excellent hotel though.

One of the most comfortable hotel we stay. Very clean, spacious and unique design. Bed is on the firmer side, water pressure is good for both rain and hand held styl shower. It’s got Nesspreso coffee machine, oolong tea, soft drink and beer no extra charge. Staff Autumn is very friendly and help us with luggages and show us around like a family. Breakfast buffet and diner main course meal with buffet are phenomenal. Love the infinite pool on the roof top where we watch stars and sun rise. We took bus from Chiayi train station and bus stop is right in front of the hotel. Definitely will come back again when we visit Alishan.

The owner offered a great and educational season about Alishan when we were waiting sunrise. The breakfast was delicious.

Owner’s mother gave us a warm and homecoming feel and was very helpful during our stay. Definitely I will stay again if I come back to Sun Moon Lake next time.