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Grand Mercure Dubai City

5.0 star property

Photo gallery for Grand Mercure Dubai City

Exterior
Exterior
Indoor wedding
Reception
Minibar, in-room safe, desk, blackout curtains

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Bar
  • Room service
  • Laundry

Explore the area

Map
61B Street, Garhoud, Next to GGICO Metro, Dubai, 13868
  • City Centre Deira
    ‪16 min walk‬
  • Gold Souk
    ‪8 min drive‬
  • Dubai Creek
    ‪10 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪15 min walk‬

Room options

View all photos for Deluxe Suite

Minibar, in-room safe, desk, blackout curtains

Deluxe Suite

  • City view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite

Minibar, in-room safe, desk, blackout curtains

Premium Suite

  • City view
  • 60 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 2 Single Beds

  • City view
  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Grand Suite

Grand Suite | View from room

Grand Suite

  • City view
  • 101 sq m
  • Sleeps 7
  • 3 Double Beds

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

  • City view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Premium Room, 2 Single Beds

  • City view
  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite (Dubai)

Suite (Dubai) | Living area

Suite (Dubai)

  • City view
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Grosvenor)

Suite (Grosvenor) | Living area

Suite (Grosvenor)

  • City view
  • 76 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Premium Room, 1 King Bed

  • City view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Lobby

Aloft Dubai Airport

  • Pool
  • Spa
  • Free airport shuttle
  • Parking included
4.4 out of 5, Excellent, (730)
The price is AU$215
for 1 room
includes taxes & fees
2 May - 3 May
Aloft Dubai Airport

About the area

Dubai

With a stay at Grand Mercure Dubai City in Dubai (Garhoud), you'll be a 3-minute drive from City Centre Deira and 8 minutes from Dubai World Trade Centre. .This luxury hotel is 4.9 mi (7.9 km) from Gold Souk and 5.7 mi (9.2 km) from Dubai Creek.

What's nearby

  • City Centre Deira - 16 min walk - 1.3 km
  • Dubai World Trade Centre - 8 min drive - 8.9 km
  • Gold Souk - 8 min drive - 8.0 km
  • Dubai Creek - 10 min drive - 9.2 km
  • Dubai Mall - 12 min drive - 13.1 km

Getting around

  • GGICO Station - 6 min walk
  • Dubai Intl. Airport (DXB) - 7 min drive

Restaurants

  • ‪Infinite Passion Speciality Coffee - ‬7 min walk
  • ‪Ashrafi Restaurant - ‬8 min walk
  • ‪Defood Restaurant - ‬6 min walk
  • ‪Coffeol - ‬3 min walk
  • ‪Seafood Market - ‬11 min walk

About this property

Grand Mercure Dubai City

Luxury hotel with 2 restaurants and 2 outdoor pools
Grand Mercure Dubai City offers 361 air-conditioned accommodations with minibars and safes. 49-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations with rainfall showerheads, slippers, bidets, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments.
Make yourself at home in one of the 361 air-conditioned rooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations with rainfall showerheads and bidets. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy body treatments and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a steam room, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a ballroom.
Enjoy Middle Eastern cuisine at Walima, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Wind down with a drink at one of the 2 bars/lounges or 2 poolside bars. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and 9 meeting rooms. A shuttle from the hotel to the airport is complimentary (available 24 hours).
A complimentary manager's reception is offered each day.
Walima - This buffet restaurant specializes in Middle Eastern cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Qova - Onsite café. Open daily.
Mizmah - This theme restaurant specializes in local cuisine and serves dinner only. A children's menu is available. Reservations are required. Open daily.
Huzza - This bar specializes in international cuisine. Open daily.
D Sky line - This bar specializes in international cuisine. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, French (Sign language), German, Hindi, Italian, Russian, Russian (Sign language), Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour free airport drop-off shuttle at scheduled times
  • Free covered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AED 85 for adults and AED 42.50 for children
  • 2 bars/lounges
  • 2 poolside bars
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • D Sky line
  • Huzza
  • Mizmah
  • Qova
  • Walima

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool (guest access)
  • Steam room

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 9 meeting rooms
  • Computer station
  • Conference centre

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Pool access ramp on site
  • Raised toilet seat
  • Sign language-capable staff
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Late check-in fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AED 184.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 85 for adults and AED 42.5 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AED 184.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Grand Mercure Dubai City Hotel
Grand Mercure Dubai City Dubai
Grand Mercure Dubai Airport Hotel
Grand Mercure Dubai City Hotel Dubai

Grand Mercure Dubai City Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 466 out of 842 reviews
Rating 8 - Good. 167 out of 842 reviews
Rating 6 - Okay. 82 out of 842 reviews
Rating 4 - Poor. 47 out of 842 reviews
Rating 2 - Terrible. 80 out of 842 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to stay for the night

Nice place for overnight traveling through Dubai- easy to get to by metro. Felt fine for solo woman traveling. Appreciated the nice shower and coffee in the room.
Stayed 1 night in Jan 2025

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I enjoyed this hotel. I believe this hotel is why I am having a baby. Thanks for the mirrors to help me get the job done!
Stayed 1 night in Jan 2025

8/10 Good

Shefa

Stayed 2 nights in Jan 2025

8/10 Good

Qaizaar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good one night stay, easy parking in the garage, the staff was nice.

10/10 Excellent

Adrian Vasile

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They helped with everything we asked. The pool was great, a pitty they only had it open 4 hours between 6 and 10pm.
Stayed 2 nights in Jan 2025

6/10 Okay

Shariq

Travelled with family
Liked: Cleanliness
First issue was we booked with 1king bed & a sofa bed, but hotel management said there is a discrepancy on website that with our booking they don’t offer sofa bed. Then AC didn’t work & it took couple of days to change the room
Stayed 6 nights in Dec 2024

8/10 Good

JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located close to airport so ideal transit option but location to transport options other than Taxi is limited. Arriving late with not being able to access breakfast which is included due early departure is an inconvenience. Travel box should be an option . Hotel is relatively new and modern with Gymn pool etc . Highly recommended.
Stayed 1 night in Dec 2024

10/10 Excellent

Ekram

Liked: Cleanliness, staff & service, property conditions & facilities
Overall I genuinely loved this hotel but the only downside was that you can smell smoke from a different room through our shower. Otherwise the hotel is clean, modern, very close to the airport and the staff were nice.
Stayed 3 nights in Nov 2024

10/10 Excellent

Ankur

Stayed 1 night in Dec 2024

4/10 Poor

Verified traveller

Travelled with family

Booking did not match room

A booked a delixue room for our family of 4 people which included a king bed and a sofa bed. Was given a room with a king bed and a sofa that does not open. Eventually they brought us a single person bed but the hotel were out of any additional blankets.
Stayed 1 night in Dec 2024

10/10 Excellent

Adm

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place away from home! Loved the convenience of parking.
Stayed 5 nights in Dec 2024

10/10 Excellent

Raphaël

Liked: Staff & service
Stayed 1 night in Dec 2024

2/10 Terrible

Julian

Disliked: Staff & service
Horrible experience from start to finish.
Stayed 4 nights in Dec 2024

10/10 Excellent

cesar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairly priced, minutes from airport, helpful staff, nice rooms and clean
Stayed 1 night in Dec 2024

8/10 Good

Amir, Anaheim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and accommodating for the hour at which we enter.
Stayed 1 night in Dec 2024

10/10 Excellent

Asif, Edmonton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well managed
Stayed 3 nights in Dec 2024

2/10 Terrible

Akbar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a roadh crawling on our bed
Stayed 16 nights in Dec 2024

8/10 Good

Isa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 10 nights in Dec 2024

6/10 Okay

Edwin

Stayed 1 night in Dec 2024

10/10 Excellent

Kimberly Dawn, Airway Heights

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was beautiful! They are very accommodating. The only problem I had was at check-in. Although I had a reservation for couple months, I get there, and they have no room for what I reserved. I reserved a full apartment, kitchen and all. They put me in a room with zero amenities. Told me to check back next day to see if they have a room. I was there for 12 days and this was inconvenient. They didn't even refund me for the cost I paid vs the much cheaper room they put me in. The bus boys or attendants are so welcoming and helpful. They are full on service and cater to your every need. They were the best part! The hotel was beautiful, and my room was nice, once I got the room I booked.

10/10 Excellent

Tyrone

Stayed 1 night in Dec 2024

6/10 Okay

JIHYUN

Stayed 1 night in Dec 2024

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the process of checking in and out was good. Customer service was also very good. Thank you very much.
Stayed 1 night in Dec 2024

10/10 Excellent

Tanja

Stayed 1 night in Nov 2024

4/10 Poor

Tracey

Disliked: Staff & service, property conditions & facilities

Badly advertised…not as advertised

Advertising as having a shuttle bus to hotel, not true. Has 2 pools, rooftop opens at 6pm, main pool over shadowed by buildings, so no sun, and shared with 2 star hotel next door. Requested use of upper pool by us and other European visitors, refused. Ordered food and took over 40 minutes to arrive and was cold. Bath/shower water luke warm, would not get hot, had to boil the kettle to put into bath. Coffee machine in our room was faulty and only released about 10mls of coffee on a large cup size. Dirty toilet and bath several days. Very poor finishing on furnishings, stains on carpeting. Hotel not aimed at the European visitors who want to sun by the pool. Small empty fridge in room no minibar. Courtesy bottle of water in room daily was from a machine and daily label put on bottle, so not sterilised out between guests. Would not use this hotel again, very poorly/badly advertised. Definitely not a 5 star, closer to a 2…
Stayed 8 nights in Nov 2024