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W Dubai - The Palm

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for W Dubai - The Palm

4 restaurants, breakfast, lunch, dinner served; Italian cuisine
Aerial view
Indoor pool, 2 outdoor pools, pool cabanas (surcharge), pool umbrellas
Property amenity
Property amenity

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
  • Breakfast available
  • Restaurant
  • Bar
    Bar
  • Room service
    Room service
  • Spa
    Spa

Explore the area

Map
West Crescent, Palm Jumeirah, Dubai, Dubai, 213138
  • Aquaventure
    7 min drive
  • The Walk
    16 min drive
  • Marina Beach
    21 min drive
  • Dubai (DXB-Dubai Intl.)
    39 min drive

Room options

View all photos for EWOW Suite, access to Aether Bar, 3 hours of free flow of selected drinks

Frette Italian sheets, premium bedding, pillow-top beds, minibar

EWOW Suite, access to Aether Bar, 3 hours of free flow of selected drinks

  • City view
  • Sleeps 6
  • 1 King Bed

View all photos for Wow Suite, Suite, 1 Bedroom, Terrace

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Wow Suite, Suite, 1 Bedroom, Terrace

  • City view
  • Sleeps 6
  • 1 King Bed

View all photos for Spectacular Terrace ,access to Aether Bar, 3 hours of free flow of selected drinks

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Spectacular Terrace ,access to Aether Bar, 3 hours of free flow of selected drinks

  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Wonderful Room, Room, 2 Double Beds, Balcony

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Wonderful Room, Room, 2 Double Beds, Balcony

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Fabulous Room, Room, 2 Double Beds, Balcony, Ocean View

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Fabulous Room, Room, 2 Double Beds, Balcony, Ocean View

  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Spectacular Room, Room, 1 King Bed with Sofa bed, Balcony

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Spectacular Room, Room, 1 King Bed with Sofa bed, Balcony

  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Spectacular Room, Room, 2 Double Beds

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Spectacular Room, Room, 2 Double Beds

  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Family Suite, 2 Bedrooms, Balcony

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Family Suite, 2 Bedrooms, Balcony

  • 150 sq m
  • City view
  • Sleeps 5
  • 1 Double Bed and 1 King Bed

View all photos for W Suite,access to Aether Bar, 3 hours of free flow of selected drinks

Frette Italian sheets, premium bedding, pillow-top beds, minibar

W Suite,access to Aether Bar, 3 hours of free flow of selected drinks

  • 99 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Cool Corner Suite, 1 Bedroom, Ocean View, Corner

Cool Corner Suite, 1 Bedroom, Ocean View, Corner

Cool Corner Suite, 1 Bedroom, Ocean View, Corner

  • 175 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Fabulous Room, Room, 1 King Bed with Sofa bed, Ocean View

Fabulous Room, Room, 1 King Bed with Sofa bed, Ocean View

Fabulous Room, Room, 1 King Bed with Sofa bed, Ocean View

  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Wonderful Room, Room, 1 King Bed with Sofa bed, Balcony

Wonderful Room, Room, 1 King Bed with Sofa bed, Balcony

Wonderful Room, Room, 1 King Bed with Sofa bed, Balcony

  • 50 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room, 2 Bedrooms, Balcony, Ocean View

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Family Room, 2 Bedrooms, Balcony, Ocean View

  • 100 sq m
  • City view
  • Sleeps 5
  • 1 Double Bed and 1 King Bed

View all photos for Fantastic Suite, 1 Bedroom, Ocean View

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Fantastic Suite, 1 Bedroom, Ocean View

  • 167 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Marvelous Suite, 1 Bedroom, Terrace

Marvelous Suite, 1 Bedroom, Terrace | Living room

Marvelous Suite, 1 Bedroom, Terrace

  • 184 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior
Sofitel Dubai The Palm Resort & Spa
On private beach
Pool
Spa
Kids pool
4.5 out of 5, Wonderful, (1002)
The price is AU$850
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Sofitel Dubai The Palm Resort & Spa

About the area

Dubai

Located in Dubai (Palm Jumeirah), W Dubai - The Palm is within a 15-minute drive of Aquaventure and Dubai Marina Mall. .This beach hotel is 7.9 mi (12.7 km) from Marina Beach and 8 mi (12.9 km) from The Walk.

What's nearby

  • Aquaventure - 7 min drive - 3.5 km
  • Dubai Marina Mall - 14 min drive - 12.3 km
  • The Walk - 16 min drive - 12.9 km
  • Ibn Battuta Mall - 19 min drive - 17.3 km
  • Marina Beach - 21 min drive - 12.8 km

Getting around

  • Atlantis Aquaventure Waterpark Station - 7 min drive
  • Al Maktoum Intl. Airport (DWC) - 40 min drive

Restaurants

  • ‪Al Safadi - ‬9 min drive
  • ‪Th8 Palm by House Of Originals - ‬3 min drive
  • ‪Th8 Palm beach bar - ‬19 min walk
  • ‪W Lounge - ‬1 min walk
  • ‪Akira Back - ‬1 min walk

About this property

W Dubai - The Palm

Luxury hotel on the beach, with 2 outdoor swimming pools
W Dubai - The Palm offers 350 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. Pillowtop beds feature Frette Italian sheets and premium bedding. 55-inch LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

2 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a sauna and a 24-hour fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

AWAY SPA has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, Thai massages, facials, and body wraps. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. The spa is open daily.
Make yourself at home in one of the 350 air-conditioned rooms featuring iPod docking stations and minibars. Your pillowtop bed comes with Frette Italian sheets. Wired and wireless internet access is complimentary, while 55-inch LCD televisions with satellite programming provide entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a sauna, and a 24-hour fitness center. Additional amenities at this hotel include concierge services, babysitting (surcharge), and an arcade/game room.
Enjoy Italian cuisine at Torno Subito, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. Continental breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, limo/town car service, and dry cleaning/laundry services. Planning an event in Dubai? This hotel has 13073 square feet (1215 square meters) of space consisting of conference space and 6 meeting rooms. Free valet parking is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Torno Subito - This beachfront restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Akira Back - Overlooking the pool and garden, this restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
LIV - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
SoBe - Overlooking the ocean and pool, this rooftop bar specializes in Latin American cuisine and serves dinner only. Happy hour is offered. Open daily.
WET Deck - This poolside bar serves lunch and dinner. Open daily.
Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, French, German, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Continental breakfast available for a fee daily 6:30 AM–11:00 AM: AED 160 per person
  • 4 restaurants
  • 2 bars/lounges, 1 beach bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Torno Subito
  • Akira Back
  • LIV
  • SoBe
  • WET Deck

Things to do

  • 24-hour fitness centre
  • 2 outdoor pools
  • Fitness classes
  • Arcade/games room
  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Racquetball/squash
  • Sauna
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's pool
  • Free cots/infant beds
  • Indoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Newspapers in reception
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (13073 square feet)
  • Meeting rooms - 6

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beachfront location
  • Garden
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Vegetable garden

Spa

  • 11 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - Thai
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Grab bar near toilet
  • Lever door handles
  • Roll-in shower
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Rooftop garden
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Frette Italian sheets
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • 2 bathrooms
  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Separate bath and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch LCD TV
  • iPod dock
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Electrical adapters/chargers
  • Energy-saving switches
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling
  • Slippers
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of AED 350.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AED 250.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AED 500 per night
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately AED 160 per person
  • Pet fee: AED 350.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: AED 250.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy
Safety features at this property include a deadbolt lock
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 10:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

W Dubai Palm Hotel
Palm Hotel
W Dubai Palm
W Dubai - The Palm Hotel
W Dubai - The Palm Dubai
W Dubai - The Palm Hotel Dubai

W Dubai - The Palm Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 389 out of 527 reviews" "
Rating 8 - Good. 80 out of 527 reviews" "
Rating 6 - Okay. 31 out of 527 reviews" "
Rating 4 - Poor. 14 out of 527 reviews" "
Rating 2 - Terrible. 13 out of 527 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ravi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about the w is five star.... One of the best in dubai
Stayed 1 night in Aug 2024

10/10 Excellent

Martha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation with friends
The W Dubai is absolutely beautiful! We loved our stay and had the chance to dine in four of the restaurants - all incredible. More than anything the service was top! We loved the Wet Deck!
Stayed 2 nights in Aug 2024

8/10 Good

Shayla

Travelled with partner
Liked: Amenities
Loved staying here at the W. I’ve been to Dubai numerous of times and the W is now my go to hotel when I visit Dubai. Staff was friendly and very prompt.
Stayed 4 nights in Aug 2024

10/10 Excellent

Antonio Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
We are very happy to have stayed in this hotel, the staff is truly professional and hospitable. and we congratulate him. The only problem with Dubai is that there is no metro transport, so every time we were forced to take a taxi to get from the hotel. but we still recommend this hotel, for its beauty and their hospitality
Stayed 6 nights in Aug 2024

10/10 Excellent

Javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very very polite and friendly throughout the entire duration of my stay
Stayed 5 nights in Jul 2024

10/10 Excellent

Zahrah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would like to thank all the staff at the hotel for being so kind, helpful and attentive. The hotel smells amazing, very clean and tech savvy. Everything is literally at the touch of a button. We stayed in the spectacular room with the view of the pool and the Atlantis hotel in the distance. The room was a good size for two adults, the bed was so comfortable and the shower was probably one of the best I’ve experienced! All the staff provided exceptional service, especially Moses (door ambassador) he had great customer service and a friendly smiling face whenever he saw us! As the music can get quite loud from the pool/rooftop at certain times I am glad they have a quiet prayer room located on the ground floor. The pool is lovely and sun beds are comfortable, I understand it can get quite busy so there can be delays with free beds/loungers and beverages however I believe if the pool bar staff could be honest about waiting times that would appreciated. I was told my drink would be a few minutes but it was 20 minutes in 37 degrees heat so if I had known I would have gone to get some AC and returned. Also, if the used towels could be removed off the beds/loungers no longer in use more efficiently that would also help. As I said, I understand it does get busy. All pool staff/lifeguard were all lovely to speak to. Overall, my husband and I were very happy to stay here and would definitely return. Thank you W! X
Stayed 3 nights in Aug 2024

10/10 Excellent

Heather

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jul 2024

10/10 Excellent

Ahmad

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Ahmad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this hotel and I'm coming back
A QUIET STAY AWAY FROM THE NOISE OF THE CITY QUIET ROOM I ASKED FOR Lovely spacious designed rooms Good house keeping nice balcony The pools are amazing and the people working outdoors in the heat are helpful to let u enjoy the pool Room dining food and the pool food is amazing good options Gym also is ok Valet people also doing there best I got late checkout which I preciate it so much The only negative thing is no smart tvs And u can't connect ur mobile to TV to watch movies or sports etc....
Stayed 4 nights in Jul 2024

10/10 Excellent

DIAMONIA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in May 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
My favorite hotel in Dubai! Relax, unwind and enjoy!
Stayed 2 nights in Jul 2024

10/10 Excellent

Anson

Stayed 3 nights in Jul 2024

10/10 Excellent

sandeep

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Charle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely weekend getaway
Stayed 1 night in Jul 2024

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 3 nights in Jun 2024

10/10 Excellent

Motasem

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing!
Stayed 1 night in Jun 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVE
Stayed 1 night in Jun 2024

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay was exceptional.
Stayed 6 nights in Jun 2024

10/10 Excellent

Ryan Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service! Beautiful property, excellent food and service was 5 Star! I want to recognize a few people who went ABOVE and beyond. Tripti from the front desk welcomed us and assisted throughout the stay. We ate exclusively at Liv daily and the ladies at the check in desk were ALL amazing. I believe I got all the names but if not please recognize them all: Roshanee, Sakshi, makhabat, Bharat. The FOOD was exceptional! Beautiful presentation, great taste and clean restaurant. And finally my favorite employee was in the Valet who assisted us many times… Frankline. He was so pleasant and always wanted to see how he could help - literally whenever/whenever, true to W Values! I am so pleased to have spent a week there. Beautiful property with a very special team. Please thank them all for me. -front desk
Stayed 6 nights in Jun 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for a great time W Dubai - The Palm
Oh my we have enjoyed a fantastic 5 nights at W Dubai - The Palm. Really welcoming from the start. Food fantastic, DJ for the adult pool great. Plenty of beds to lounge. Also a wonderful group of family pools and the beach is a super view and area to watch the sun go down. We were part working, but our downtime was great fun. Lovely staff team throughout and plenty of taxis available to take you off to see the sights. No issues with traffic and we will definitely return soon. I forgot to mention that we had a lovely view day and night of the local area.
Stayed 5 nights in May 2024

6/10 Okay

Kameljit Kaur

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel W is over-priced and over-rated. You would expect more from this hotel brand in Dubai. It fails to deliver on many levels. As frequent visitors to Dubai and having stopped at may luxury hotels. We were extremely disappointed and I would not recommend to travellers to go Hotel W Dubai, if you want to experience luxury, hospitality and incredible customer service use another hotel.
Stayed 9 nights in May 2024

8/10 Good

Sammy, Windsor

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel, lobby staff needs improvement. Upper management are definitely better and when they intervene they do well but the receptionists needs improvement and need better attitude.
Stayed 5 nights in May 2024

6/10 Okay

Sammy, Windsor

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Superb hotel. Lobby staff needs improvement
Stayed 1 night in May 2024

8/10 Good

Sammy, Windsor

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Superb hotel! Upper management are great but certain staff members could use better attitude towards residents and customers… However upper management stepped in and satisfied the needs, but certain staff members beneath them (lobby) need to be removed from hospitality completely or receive better training. Otherwise, great hotel, quiet and clean which was my main concern. Valet parking is fantastic. Dining options are great. Pool and beach staff are very good. All in all highly recommend it.
Stayed 6 nights in May 2024

10/10 Excellent

Leon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024