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Macdonald Craxton Wood Hotel & Spa, Chester

4.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Macdonald Craxton Wood Hotel & Spa, Chester

Couples treatment room(s), sauna, body treatments, aromatherapy
Couples treatment room(s), sauna, body treatments, aromatherapy
Indoor pool
Exterior
Couples treatment room(s), sauna, body treatments, aromatherapy

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Gym
  • 24/7 front desk
  • Breakfast available

Explore the area

Map
Parkgate Road, Ledsham, Nr Chester, Ellesmere Port, England, CH66 9PB
  • Blue Planet Aquarium
    ‪7 min drive‬
  • Cheshire Oaks Designer Outlet
    ‪9 min drive‬
  • Countess of Chester Hospital
    ‪10 min drive‬
  • Manchester (MAN)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed (Standard Double Family 3)

Premium bedding, down duvets, desk, blackout curtains

Standard Room, 1 Double Bed (Standard Double Family 3)

8.0 out of 10
Very good
(1 review)
  • 18 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Suite, 1 Double Bed (Super Deluxe Suite)

Premium bedding, down duvets, desk, blackout curtains

Superior Suite, 1 Double Bed (Super Deluxe Suite)

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed (Super Deluxe Double)

Premium bedding, down duvets, desk, blackout curtains

Deluxe Room, 1 Double Bed (Super Deluxe Double)

8.0 out of 10
Very good
(1 review)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Standard Double)

Premium bedding, down duvets, desk, blackout curtains

Standard Room, 1 Double Bed (Standard Double)

7.0 out of 10
Good
(6 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 2 Single Beds, Accessible (Accessible Twin)

Premium bedding, down duvets, desk, blackout curtains

Room, 2 Single Beds, Accessible (Accessible Twin)

  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Single Bed (Standard Single)

Premium bedding, down duvets, desk, blackout curtains

Standard Room, 1 Single Bed (Standard Single)

  • 18 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Room, 1 King Bed (Super Deluxe King)

Premium bedding, down duvets, desk, blackout curtains

Deluxe Room, 1 King Bed (Super Deluxe King)

9.0 out of 10
Wonderful
(2 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Standard King)

Premium bedding, down duvets, desk, blackout curtains

Standard Room, 1 King Bed (Standard King)

8.4 out of 10
Very good
(11 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Double Bed (Deluxe King)

Premium bedding, down duvets, desk, blackout curtains

Deluxe Room, 1 Double Bed (Deluxe King)

7.4 out of 10
Good
(3 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

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About the area

Ellesmere Port

With a stay at Macdonald Craxton Wood Hotel & Spa, Chester in Ellesmere Port, you'll be in the historical district, within a 10-minute drive of Chester Zoo and Ness Botanic Gardens. .This eco-certified hotel is 13 mi (20.9 km) from Liverpool ONE and 13.2 mi (21.3 km) from Royal Albert Dock.

What's nearby

  • Blue Planet Aquarium - 7 min drive
  • Chester Zoo - 8 min drive
  • Chester City Walls - 10 min drive
  • Chester Cathedral - 11 min drive
  • Chester Racecourse - 11 min drive

Getting around

  • Capenhurst Station - 4 min drive
  • Manchester Airport (MAN) - 35 min drive

Restaurants

  • ‪The Crafty Tavern Limited - ‬4 min drive
  • ‪The White Swan - ‬5 min drive
  • ‪Old Wirral Hundred - ‬5 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪The Straw Hat - ‬6 min drive

About this property

Macdonald Craxton Wood Hotel & Spa, Chester

Eco-certified hotel with a full-service spa and a health club
Macdonald Craxton Wood Hotel & Spa, Chester offers 72 accommodations with coffee/tea makers and hair dryers. Beds feature down comforters and premium bedding. Flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Ellesmere Port hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Stay in one of 72 guestrooms featuring flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers body treatments and facials. If you're looking for recreational opportunities, you'll find a health club, an indoor pool, and a sauna. Additional features at this hotel include complimentary wireless internet access, wedding services, and a television in a common area.
Grab dinner at Craxton Wood Grill, a restaurant that specializes in British cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 7:00 AM to 9:00 AM and on weekends from 8:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 9:00 AM and on weekends between 8:00 AM and 10:00 AM.
Craxton Wood Grill - This restaurant specializes in British cuisine and serves breakfast and dinner.
The Cocktail Bar & Lounge - Overlooking the garden, this bar serves lunch, dinner, and light fare.
Onsite venue #3 - This coffee shop serves light fare only. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Hungarian, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Full breakfast available for a fee 7:00 AM–9:00 AM on weekdays and 8:00 AM–10:00 AM on weekends: GBP 24 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Craxton Wood Grill
  • The Cocktail Bar & Lounge

Things to do

  • Fitness classes
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Mini golf
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Snack bar/deli

Conveniences

  • Banquet hall

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage/treatment rooms
  • Sauna
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Upper floors accessible by stairs only
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Digital channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 24 per person
  • Pet fee: GBP 15 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children are allowed in the pool 9-11 AM and 3-6 PM.

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Craxton
Craxton Wood
Macdonald Craxton
Macdonald Craxton Wood
Macdonald Craxton Wood Ellesmere Port
Macdonald Craxton Wood Hotel
Macdonald Craxton Wood Hotel Ellesmere Port
Macdonald Craxton Wood Hotel Spa
Macdonald Craxton Wood Hotel & Spa, Chester Hotel
Macdonald Craxton Wood Hotel & Spa, Chester Ellesmere Port

Macdonald Craxton Wood Hotel & Spa, Chester Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 248 out of 791 reviews" "
Rating 8 - Good. 288 out of 791 reviews" "
Rating 6 - Okay. 141 out of 791 reviews" "
Rating 4 - Poor. 83 out of 791 reviews" "
Rating 2 - Terrible. 31 out of 791 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Justin, Solihull

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Phil

Business traveller
Liked: Cleanliness, room comfort
Chilly
Unfortunately the heating was not working, the room was cold and there were no heaters available, reception did give me an extra quilt! However this was a 2 night stay and the second night it was sorted out. Food was a little on the pricey side but the pork belly was lovely
Stayed 2 nights in Oct 2024

8/10 Good

Jonathan

Stayed 1 night in Sep 2024

8/10 Good

Hamid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Staff were wonderful. Rooms could do with a little TLC
Stayed 2 nights in Oct 2024

8/10 Good

Elvira

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was lovely but it was so hot! It was definitely over 25 degrees in there on the 1st night even with all the windows open and the fans running. Called down about 11pm to ask to switch it off and was told they couldn't. Second night they had managed to turn it down a bit but was still very warm and we had all the widows open. Others wise it was a lovely stay.
Stayed 2 nights in Oct 2024

8/10 Good

Dennis

Highly personalised service
Stayed 3 nights in Oct 2024

10/10 Excellent

Michelle, Hyde

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Lucinda

Travelled with family
Liked: Staff & service
Restaurant looked very posh and beautifully modern. However booked a deluxe room and it was incredibly outdated, very below standard
Stayed 1 night in Sep 2024

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

4/10 Poor

Callum

Stayed 1 night in Sep 2024

6/10 Okay

Jack

Business traveller
Stayed 1 night in Sep 2024

6/10 Okay

Jack

Stayed 2 nights in Sep 2024

8/10 Good

Craig

Liked: Cleanliness, staff & service, room comfort
Lovely hotel
Friendly, helpful staff, clean hotel
Stayed 1 night in Sep 2024

4/10 Poor

Chris

Travelled with partner
Liked: Property conditions & facilities
Room was dated and in need of a refurb. The shower was slow to drain away and flooded the bathroom when it did, the hotel seemed understaffed. The breakfast isnt worth the money you pay.
Stayed 1 night in Sep 2024

8/10 Good

Steven

Stayed 1 night in Sep 2024

10/10 Excellent

Kaspars

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

4/10 Poor

ian

Disliked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay
Stayed 1 night in Aug 2024

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay
Stayed 1 night in Sep 2024

6/10 Okay

Andrew

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We stayed here over 5 years ago and it was great but unfortunately it looks like nothing has been done here for over 5 years. The rooms and corridors are extremely tired. Our toilet flush broke on the first flush, the shower leaked and there was mould on the bathroom ceiling. Its a shame as the staff were great and the food was really good.
Stayed 1 night in Sep 2024

8/10 Good

Faiz

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The stay was nice and quiet hotel. Breakfast took 30 min to come while was quite which let them down. Everything else was fine.
Stayed 2 nights in Aug 2024

8/10 Good

Adrian

Liked: Cleanliness
Stayed 1 night in Aug 2024

8/10 Good

Harry leonard

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Aug 2024

4/10 Poor

Peter

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A very disappointing experience. Place is very tired and in dire need of a referb. Room was pokey and grubby. Toilet seat broken. Tv on the wall was very crooked. Cobwebs all around the window and radiator. Bed was comfortable and clean. Bathroom needed a deep clean. Breakfast menu card was rancid covered in old food. Breakfast buffet on 2nd morning was was luke warm, scrambled eggs the only choice and awful, but a reasonable selection of items available. Staff were pleasant. The spa pool is a good size but water clarity was not good, my eyes watered for a good 30 mins after a swim. The grounds around the hotel could be lovely but no effort made. I expected more from a Macdonald Hotel. One wonders if hotel management have ever stayed in one of they're own places. On evidence of this weekend that would be a no.
Stayed 2 nights in Aug 2024