2/10 Terrible
Abby
19 Aug 2024
Disliked: Staff & service
I booked through Wotif, and as I was doing so the website glitched and changed my booking from 4 to 2 people. I immediately realised my mistake and contacted the property, leaving a voicemessage explaining what happened and asking for an amendment. There was no other option on the site or their website to contact them.
I didn’t hear back and when I arrived approximately 7-8 hours later at 6pm, the clerk at the desk was rude, was annoyed as he’d moved our booking to a smaller room (not what we’d booked), and stated that this is what happens when you book through third party websites and not directly through the venue; He was not apologetic or sympathetic to our situation, or the lack of communication from the venue, and was annoyed stating that the staff would now have to make up the room for four.
Admittedly, things got heated between the clerk and a member of my party (we had been travelling all day from funeral, which he couldn’t have known, and with a person with a disability and a person with an ABI). He asked us to leave and stated we could request a refund from Wotif, and he would send an email explaining what happened.
I contacted Wotif immediately after booking into different accomodation and whilst I was on live chat with them, they contacted the Siesta Villa asking for a refund, which was refused.
We are out of pocket the amount for the accomodation, and never received acknowledgement or an apology in regards to the lack of communication by the staff or venue
Abby
Stayed 1 night in Aug 2024