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HI Express El Paso Downtown, an IHG Hotel

2.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for HI Express El Paso Downtown, an IHG Hotel

Property amenity
Exterior
Pool
Standard Room, 1 King Bed
Point of interest

Reviews

7.6 out of 10

Good

Popular amenities

  • Gym
    Gym
  • Breakfast included
    Breakfast included
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning
  • 24/7 front desk
    24/7 front desk
  • Parking included
    Parking included

Explore the area

Map
409 E Missouri Ave, El Paso, TX, 79901
  • Southwest University Park
    8 min walk
  • Plaza Theater
    9 min walk
  • Judson F. Williams Convention Center
    10 min walk
  • El Paso, TX (ELP-El Paso Intl.)
    14 min drive

Room options

View all photos for Standard Room

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Feature)

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 2 Queen Beds (Feature)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 1 King Bed

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 2 Queen Beds

  • 28 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Room

Aloft El Paso Downtown

Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.3 out of 5, Excellent, (857)
The price is AU$186
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Aloft El Paso Downtown

About the area

El Paso

With a stay at HI Express El Paso Downtown, an IHG Hotel, you'll be centrally located in El Paso, within a 5-minute drive of University of Texas at El Paso and Paso del Norte International Bridge. .This hotel is 7.3 mi (11.7 km) from Fort Bliss and 8.5 mi (13.8 km) from American Consulate.

What's nearby

  • Plaza Theater - 9 min walk - 0.8 km
  • University of Texas at El Paso - 20 min walk - 1.7 km
  • Don Haskins Center - 2 min drive - 2.6 km
  • Paso del Norte International Bridge - 3 min drive - 3.0 km
  • Sun Bowl Stadium - 4 min drive - 3.5 km

Getting around

  • El Paso Union Depot - 17 min walk
  • El Paso International Airport (ELP) - 15 min drive

Restaurants

  • ‪Taconeta - ‬5 min walk
  • ‪Mamacitas Cafe and Cantina - ‬3 min walk
  • ‪Coffee Box - ‬5 min walk
  • ‪Chiquita's Bar - ‬1 min walk
  • ‪Briar Patch - ‬2 min walk

About this property

HI Express El Paso Downtown, an IHG Hotel

Hotel with free breakfast, near University of Texas at El Paso
HI Express El Paso Downtown, an IHG Hotel offers 112 accommodations with coffee/tea makers and hair dryers. Cable television is provided.

This El Paso hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 112 guestrooms featuring refrigerators. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and gift shops/newsstands.
A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. Planning an event in El Paso? This hotel has 1200 square feet (108 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends

Things to do

  • Fitness centre

Family friendly

  • Free cots/infant beds
  • Fridge

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Dry-cleaning service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Conference space (1200 square feet)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible (may have limits)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV channels
  • TV

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express El
Holiday Inn Express El Hotel
Holiday Inn Express El Hotel Paso Central
Holiday Inn Express El Paso Central
Holiday Inn Express El Paso Central Hotel
Holiday Inn Express El Central Hotel
Holiday Inn Express El Central
Holiday Inn Express El Paso - Central Hotel El Paso

HI Express El Paso Downtown, an IHG Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 421 out of 1012 reviews" "
Rating 8 - Good. 269 out of 1012 reviews" "
Rating 6 - Okay. 120 out of 1012 reviews" "
Rating 4 - Poor. 102 out of 1012 reviews" "
Rating 2 - Terrible. 100 out of 1012 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Mia

Travelled with group
Liked: Staff & service, amenities
It was ok we had two rooms one room had a few stains on the curtains , sheets and towels but was a very quiet room and the other was pretty cleaner but extremely loud .
Stayed 1 night in Aug 2024

10/10 Excellent

Marvin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location .
Stayed 2 nights in Aug 2024

6/10 Okay

Manuel

Liked: Cleanliness, room comfort
Disliked: Staff & service
Extremely Poor Customer Service
Older front desk agent only had rudeness and sarcasm to offer. Upon check in advised that the room rate was wrong and showed her the Hotels.com app confirming lower rate. She just replied that Expedia sent over the higher rate and that’s it. No intent to correct or research. There was no one behind me, so she can’t say it was busy and there was no time. Also Hotels.com and IHG site showed the hotel offered airport shuttle. When I mentioned it she said, “if you look on the right site, it shows no shuttle available.” I was literally on IHG, the parent company of Holiday Inn Express. Why should I distrust that site? The fact that I booked based off of that sole criteria that airport shuttle was offered and not even be compensated due to a hotel error, not on one site, but multiple sites. And the only feedback you get is an “I’m sorry.” I’m sorry doesn’t pay for Uber. If you want higher ratings, FIX your online errors and don’t pushback with sarcastic remarks trying to make the customer look stupid to make yourselves look “superior.”
Stayed 1 night in Aug 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Aug 2024

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 2 nights in Aug 2024

10/10 Excellent

Aaron

Stayed 1 night in Aug 2024

6/10 Okay

Maria

Stayed 2 nights in Aug 2024

10/10 Excellent

Sonii

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice Stay and Location
Angel was a delight checking us in! Hotel was what I would expect from a downtown Holiday Inn. Appreciated the on-site parking and close proximity to places I needed to be. Breakfast room where food is left me a little claustrophobic feeling so I passed on it, but the coffee was fresh and hot. Would definitely stay here again.
Stayed 1 night in Aug 2024

10/10 Excellent

Valeria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay!
Stayed 1 night in Aug 2024

10/10 Excellent

Gabriel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I first showed up the whole room was dirty and I needed new pillows but no one came to bring it to me, I will never recommend this hotel to anyone
Stayed 1 night in Aug 2024

10/10 Excellent

Mingzhi

Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super convenient and great value
Stayed 1 night in Aug 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, great location, and great breakfast.
Stayed 1 night in Jul 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Diana

Stayed 1 night in Jul 2024

8/10 Good

irvin

Stayed 1 night in Jul 2024

10/10 Excellent

William, N. Vassalboro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a very convenient spot, rooms are clean and modern, view from the room was fantastic, good breakfast, and nice staff. Would certainly stay here again next time I'm in El Paso. This is a great option for a central EP hotel!
Stayed 1 night in Jul 2024

8/10 Good

Diego

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would have given 5 starts but inhad to wait around for avout 20mins to get checked in because of something wrong with the computers
Stayed 1 night in Jul 2024

10/10 Excellent

Manuel

Stayed 1 night in Jul 2024

6/10 Okay

Marisol

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Staff and service was great just the bathroom wasn't clean.
Stayed 2 nights in Jul 2024

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Ted

Stayed 1 night in Jul 2024

8/10 Good

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms. Good breakfast.
Stayed 1 night in Jul 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good experience
Stayed 2 nights in Jun 2024