As I get to the window to check in the reseptionist hears the phone tells me to wait and gets the phone call. 10 minutes pass by, I'm standing on the rain past midnight with kids tired. I se her laughing on the phone, I go back to my truck and sit there another 5 minutes, I though she was done with the phone call. I stand there another 2-3 minutes. I ring the bell, she looks at me and tells me to wait, at this point she already had my ID and knew I had a reservation. Her phone goes off, she hangs up the office phone and takes her phone call. I decide to go back to the truck and call the office phone, I tell her I have a reservation paid for and she has my I'd in front of her. She NOW tells me I can come into the lobby. Tells me to sign the pad, without telling me what I'm signing, she berly talks. Didn't offer to give me any receipt or anything else, just hands off the key to me, I didn't even get directions to where the room was, no wifi password offered, nothing,