With a stay at Museum Hotel, you'll be centrally located in George Town, within a 5-minute drive of KOMTAR and Gurney Drive. .This historic hotel is 1.5 mi (2.4 km) from Swettenham Pier Cruise Terminal and 2.5 mi (4 km) from Gurney Plaza.
What's nearby
KOMTAR - 13 min walk - 1.1 km
Gurney Drive - 19 min walk - 1.6 km
Swettenham Pier Cruise Terminal - 3 min drive - 2.4 km
Penang City Hall - 4 min drive - 2.3 km
Gurney Plaza - 5 min drive - 4.0 km
Getting around
Penang Sentral - 30 min drive
Penang Intl. Airport (PEN) - 28 min drive
Restaurants
Restoran Nasi Padang, Hotel International - 2 min walk
Roots Dessert Bar - 1 min walk
Fook Cheow's Koay Teow Th'ng 福钊茶室 粿條湯 - 3 min walk
Pepper Salt Restaurant - 3 min walk
敦隆餐室 - 3 min walk
About this property
Museum Hotel
Victorian George Town hotel in Downtown George Town with free parking
Museum Hotel offers 29 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. Each accommodation is individually furnished and decorated. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers with rainfall showerheads, bidets, complimentary toiletries, and hair dryers.
Guests can surf the web using the complimentary wireless Internet access. 32-inch LCD televisions come with satellite channels. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is provided daily.
Recreational amenities at the hotel include a children's pool.
Make yourself at home in one of the 29 individually decorated guestrooms, featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and complimentary newspapers.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 8:00 AM to 10:30 AM for a fee.
Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:30 AM.
Museum Hotel has a restaurant on site.
Room service (during limited hours) is available.
Languages
Chinese (Mandarin), English, Japanese, Malay
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and public transport
Free self-parking on site
24-hour return airport shuttle (surcharge)
Airport shuttle on request
Food and drink
Cooked-to-order breakfast available for a fee daily 8:00 AM–10:30 AM: MYR 24 for adults and MYR 20 for children
1 restaurant
1 bar
Room service available
Coffee/tea in a common area
Things to do
Children's pool
Family friendly
Children's pool
Laundry facilities
Fridge
Conveniences
Lift
Free newspapers in reception
Front-desk safe
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Business services
Computer station
Meeting rooms
Outdoors
Garden
Terrace
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Grab bar near toilet
More
Smoke-free property
Room amenities
Bedroom
Air conditioning
Bed sheets
Ceiling fan
Bathroom
Bath or shower
Bidet
Free toiletries
Hairdryer
Private bathroom
Rainfall showerhead
Towels
Entertainment
32-inch LCD TV
Satellite channels
Food and drink
Coffee/tea maker
Free bottled water
Fridge
More
Free newspapers
Individually decorated
Individually furnished
Laptop-compatible safe
Phone
Policies
Check-in
Check-in time starts at 2:00 PM
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Deposit: MYR 100 per stay
A tax is imposed by the city: MYR 2.00 per accommodation, per night
We have included all charges provided to us by the property.
Optional extras
Fee for cooked-to-order breakfast: approximately MYR 24 for adults and MYR 20 for children
Airport shuttle fee: MYR 60 per vehicle (one way)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note: The Quadruple Room is a duplex. The sleeping area is accessible only by stairs.
We should mention
No pets and no service animals are allowed at this property
Property is also known as
Museum Hotel Penang
Museum Penang
Museum Hotel George Town
Museum Hotel Penang/George Town
Museum Hotel Hotel
Museum Hotel George Town
Museum Hotel Hotel George Town
Museum Hotel Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 254 out of 497 reviews" "
10 - Excellent
254
Rating 8 - Good. 198 out of 497 reviews" "
8 - Good
198
Rating 6 - Okay. 33 out of 497 reviews" "
6 - Okay
33
Rating 4 - Poor. 8 out of 497 reviews" "
4 - Poor
8
Rating 2 - Terrible. 4 out of 497 reviews" "
2 - Terrible
4
9.0/10
Cleanliness
9.4/10
Staff & service
8.0/10
Amenities
8.4/10
Property conditions & facilities
Reviews
6/10 Okay
Verified traveller
3 Jan 2021
TV astro not working.
Too early knocking noise at 6 am morning.!!!
I knew I had a problem when there was no parking when I arrived. Evidently, management does not check the plate numbers, so local F&B establishments take advantage; hence no parking in the PM despite 40% occupancy. Chose the hotel for "ample parking" despite its location, but there is parking available only in the mornings and evenings, so not easy to use the car to go out for lunch or shopping. Must stay out until the evening. Then, no internet on my PC in the room on 4 routers. Managed a connection with no bars (just the dot) to send off a couple of lengthy emails at one spot in the lobby. No images. Cell phone got a "dot only" connection in the room, 1 bar on the cell. Used the cell. Some other guests were using portable routers. Young staff was friendly but generally not knowledgeable beyond key tourist spots and therefore not helpful. Took a while to find a cafe with free wifi as most are closed during RMCO. Lots of promises, no action. At checkout: "Internet is working fine. No one is having any problems." Not! Several fruit flies in the room. At least a Mozzy, too, as woke up with three hives. Another guest was complaining of a dysfunctional toilet, though mine was fine. Such a shame - the physical plant is rustic but charming. Will not be returning any time soon.
From the cheerful welcome with a towel to wash your hands and a nice smooth lemongrass drink, to the amazing employees, we didn’t want to leave. Reveena, one of the front desk clerks, is the most delightful young lady and truly is an asset to the hotel. We had a complication with losing a phone and she worked hard to help us get it back, even stayed past her duty time. We are forever grateful to her. Our King suite was absolutely breathtaking and we couldn’t get enough of the friendly cats that are part of the hotel staff. ❤️
Beautiful Heritage hotel.
Comfortable room.
Well kept.
Lovely front desk staff. Very Helpful and always smiling!
Lots of good food options within a few minutes walk.
Easy to walk to all the sights.
Bathroom a bit dated.
The pool should not be advertised as such. You can really only dip your feet.
Walking distance to shops and restaurants. Easy access to bus. Be aware some bus drivers don't stop for whatever reason. I have 4 buses passed me and other tourists. I mean they act like they don't see you standing there with your hand waving them down. It is a problem for the foreign people who lives there as well but they say they report but nothing was done.
Kay
Stayed 3 nights in Feb 2020
4/10 Poor
Verified traveller
7 Feb 2020
Disliked: Cleanliness, room comfort
A lot of mosquitos and I ended up with bug bites all over my body.
Regular rooms are rather small and dark and face a wall, though they have nice furnishings. As do all the public areas. The breakfast hot offerings were served tepid because the plates had been arranged in advance. Solution is to order the muesli. The pool was a delightful bonus for chilling after a long hot day. The staff were gracious and helpful. Our sink and shower did not drain very well. Nor did the sink in the room of a friend. We were moved one night to one of the rooms on the street side because of the drainage problems which had lots of light and room, and was absolutely lovely but would surely have cost twice the price had we had to pay for it. The hotel is a nice quiet location with easy access to nearby restaurants. Another bonus was the roof deck with a lovely view over the city.
Rooms are clean and cosy with antique-styled renovation. What's more important is the hotel staff are super firendly. Ryan-the one who works at the front desk is super warm and professional.
Verified traveller
Stayed 3 nights in Jan 2020
8/10 Good
Karen
Travelled with group
6 Jan 2020
Liked: Cleanliness, staff & service, room comfort
Quaint hotel
Room was a bit small but service was good. Staff were helpful and warm.
Karen
Stayed 2 nights in Jan 2020
8/10 Good
Verified traveller
Travelled with family
4 Jan 2020
Liked: Property conditions & facilities
The staff is very friendly and the breakfast though a bit limited in choice, is lovely. Housekeeping needs to be improved though.