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Mercure Penang Beach

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Penang Beach

Sports facility
On the beach
Exterior
Bar (on property)
Point of interest

Reviews

7.8 out of 10

Good

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Room service
  • Pool
  • Gym
  • Housekeeping

Explore the area

Map
505, Jalan Tanjung Bungah, George Town, Penang, 11200
  • Penang Avatar Secret Garden
    8 min walk
  • Bayu Lounge
    1 min walk
  • Tasek Gelugor Station
    42 min drive
  • Penang (PEN-Penang Intl.)
    40 min drive

Room options

View all photos for Superior Suite, 1 King Bed, Ocean View

1 bedroom, minibar, in-room safe, blackout curtains

Superior Suite, 1 King Bed, Ocean View

  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Ocean View

1 bedroom, minibar, in-room safe, blackout curtains

Superior Room, 1 King Bed, Ocean View

  • 28 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

1 bedroom, minibar, in-room safe, blackout curtains

Superior Room, 1 King Bed

  • 28 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, 2 Single Beds

1 bedroom, minibar, in-room safe, blackout curtains

Superior Twin Room, 2 Single Beds

  • 28 sq m
  • Hill view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room, 2 Single Beds, Ocean View

1 bedroom, minibar, in-room safe, blackout curtains

Superior Twin Room, 2 Single Beds, Ocean View

  • 28 sq m
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior

DoubleTree Resort by Hilton Hotel Penang

Pool
Spa
Kids pool
Free WiFi
4.2 out of 5, Very good, (797)
The price is AU$108
for 1 room
includes taxes & fees
5 Jan - 6 Jan
DoubleTree Resort by Hilton Hotel Penang

About the area

George Town

With a stay at Mercure Penang Beach in George Town (Tanjung Bungah), you'll be a 4-minute drive from Gurney Plaza and 7 minutes from Arulmigu Balathandayuthapani Temple. .This beach hotel is 5 mi (8 km) from KOMTAR and 5.1 mi (8.1 km) from Penang City Hall.

What's nearby

  • Gurney Drive - 3 min drive
  • Gurney Plaza - 4 min drive
  • Arulmigu Balathandayuthapani Temple - 7 min drive
  • KOMTAR - 8 min drive
  • Penang Hill - 12 min drive

Getting around

  • Tasek Gelugor Station - 42 min drive
  • Penang Intl. Airport (PEN) - 40 min drive

Restaurants

  • ‪Viva Local Food Haven - ‬6 min walk
  • ‪Taiba Shawerma - ‬6 min walk
  • ‪Pang Seafood - ‬3 min walk
  • ‪Viva Japanese Restaurant - ‬7 min walk
  • ‪Lao Hakka Restaurant - ‬4 min walk

About this property

Mercure Penang Beach

Family-friendly fun at the beach, with outdoor pool
Mercure Penang Beach offers 220 accommodations with minibars and laptop-compatible safes. LED televisions come with satellite channels.

Bathrooms include slippers, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 220 guestrooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as laptop-compatible safes and coffee/tea makers.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a picnic area.
Grab a bite to eat at The Ombak, a beachfront restaurant where you can take in the ocean view and dine alfresco. You can also stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 4 meeting rooms available for events. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
The Ombak - This beachfront restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free uncovered self-parking on site

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: MYR 40 for adults and MYR 40 for children
  • 1 restaurant
  • Room service available

Restaurants on site

  • The Ombak

Things to do

  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Meeting rooms - 4

Outdoors

  • Beachfront location
  • Garden
  • Picnic area
  • Pool sunloungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bidet
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Entertainment

  • LED TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling
  • Slippers
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 17 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
Guests must present proof of Low-Risk, No Symptom Status on their MySejahtera mobile app at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 106.0 per night
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MYR 40 for adults and MYR 40 for children
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 106.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Four Points Penang
Four Points Sheraton Hotel Penang
Four Points Sheraton Penang
Penang Four Points
Penang Sheraton
Sheraton Four Points Penang
Sheraton Penang
Sheraton Penang Four Points
Four Points By Sheraton Penang Tanjung Bungah
Mercure Penang Beach Hotel George Town
Mercure Penang Beach Hotel
Mercure Penang Beach George Town
Four Points by Sheraton Penang
Mercure Penang Beach Hotel
Mercure Penang Beach George Town
Mercure Penang Beach Hotel George Town

Mercure Penang Beach Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 199 out of 720 reviews" "
Rating 8 - Good. 325 out of 720 reviews" "
Rating 6 - Okay. 123 out of 720 reviews" "
Rating 4 - Poor. 41 out of 720 reviews" "
Rating 2 - Terrible. 32 out of 720 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Yew Hooi

Travelled with family
Liked: Staff & service
Lack of room amenities
Room consider clean and comfort, outdoor parking are limited but hotel have indoor parking next to the building. One of the point like to share is lack of room amenities. The superior room (road view) do not have bathmat, no hand tower (but provide face tower) which i think are essential.
Stayed 1 night in Aug 2024

8/10 Good

Nur

Liked: Cleanliness, staff & service
-
Stayed 3 nights in Oct 2023

8/10 Good

Pak-Leng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Walter

Stayed 1 night in Jun 2024

8/10 Good

SOON LIN, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, and great staff service at the counter. Over all it was a great stay and we enjoyed it. Walking distance to a nearby hawker centre. Our regular go to hotel in Penang.
Stayed 3 nights in May 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near(ish) to George Town
Nice hotel on north coast of Penang. The pool was great. Quite far from George Town but only 20-25 minutes by bus. Bus stop was outside hotel. The hotel was a long way from the airport, so I recommend using the Grab app to get to the hotel. We also used Grab to get to Penang Hill and Kek Lok Si temple. The room was really nice and spacious. Breakfast was good.
Stayed 4 nights in May 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service
Great hotel but cramped bathroom
It's a nice hotel for the rate charged. Great service and nice location by the beach. Only complaint I have is the cramped bathroom. The door to the bathroom opens inwards and makes it very tight to move around in the bathroom. I don't understand why they don't have the door open outwards instead. The door frames will allow that.
Stayed 7 nights in Mar 2024

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure Penang
Nice hotel, right on a private beach! Very safe & quiet area serviced by good transportation options to get into downtown.
Stayed 3 nights in Mar 2024

10/10 Excellent

Mohamed, Male

Stayed 3 nights in Feb 2024

6/10 Okay

Leslie Philip, Flinders

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Hotel is looking very tired. Vinyl clad couch in our room was split in many places. TV show options were very poor to say the least. Having said that the room staff were very good and the bed was comfy. There is nowhere to sit in a/c comfort when you check out and are waiting to be picked up. There is no booklet explaining the hotel facilities and how to get around the local area in the room. Overall disappointing 😞
Stayed 10 nights in Feb 2024

6/10 Okay

M

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
February stay
The hotel is in a good position with direct access to the beech, 20 mins by taxi from central Georgetown. The staff are helpful. Th bedrooms are ok but pretty tired - Mercure should look an overhaul of the furniture and decor. Bedrooms also suffer from corridor noise at night. No bar during day and big opportunity to sell food and drink during the day missed. I can’t really recommend as there is not enough nearby to compensate for Hotel offer.
Stayed 7 nights in Jan 2024

8/10 Good

Elizabeth Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my second time staying there. very convenient location, friendly staff and rooms are decently clean
Stayed 3 nights in Jan 2024

8/10 Good

Julie

Stayed 6 nights in Jan 2024

2/10 Terrible

Christopher

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor would not stay with Mercure again
We had a very poor experience at this hotel and would not recommend. Upon arrival the check in staff could not locate our booking. We waited over 30 minutes until they eventually found it. There were stains on the bathrobes, sheet and towels, The bathroom flooded every time the shower was used and there were ants all over the bathroom. Despite being a non smoking room and floor there was a constant smell of fresh cigarette smoke so much so it woke me up in the middle of the night to check for fire. The service was poor, often there were no tables for breakfast and there was no cutlery available on most mornings. During the dinner service my kids waited 45 minutes after my food arrived for theirs, close to 1.5 hours for basic food and only 2 tables seaters The bar was too noisy so we left we only to be told we can’t drink alcohol in the restaurant (with our meal). I was very disappointed in the lack of service.
Stayed 4 nights in Dec 2023

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scenic spot from the time you enter lobby
Very scenic place. Rooms a lil dated but still comfortable. On site restaurant is ok and bar as well. The private beach is a winner all day
Stayed 2 nights in Jan 2024

6/10 Okay

Chia

Stayed 2 nights in Jan 2024

2/10 Terrible

maysa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we had was very dirty, crumbs and hair were left everywhere on the floor and we asked them several times to come and clean and one showed the customer service wasn’t the best. We also had ants everywhere from the kitchen to the dining table.
Stayed 3 nights in Dec 2023

10/10 Excellent

Mohammad Firdauz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect .. just that need to improve on email replies. Took quite sometime for the staff to respond till we have to talk to the manager incharge on that day. Ordered room service, food was just okay.
Stayed 4 nights in Dec 2023

8/10 Good

SOON LIN, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean rooms, some sound of the road is easily heard esp at night. Might need better sound proofing of the windows
Stayed 4 nights in Dec 2023

6/10 Okay

SIE IEE

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view
Stayed 2 nights in Nov 2023

2/10 Terrible

Dhanieya

Stayed 1 night in Aug 2023

10/10 Excellent

Lynn

Liked: Staff & service, property conditions & facilities
Good
Stayed 3 nights in Jul 2023

10/10 Excellent

Enghao

Stayed 2 nights in Aug 2023

8/10 Good

Joanna

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Staff were nice and polite. However, cleanliness needs to be improved. There were 2 times they gave dirty pillow especially when we asked for new ones due to lipstick stain and shoe prints found on the old pillows. I guess you do get what you paid for. Would advise families with young children to pay for a better hotel if affordability is a non-issue.
Stayed 4 nights in Jul 2023

10/10 Excellent

SAORI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Another review mentioned weak Wi-Fi connectivity, but we had no problems at all and were comfortable. Good staff , service and easy access to many places. It was a nice hotel, not too expensive.
Stayed 12 nights in May 2023