Prior to booking I confirmed with central reservations that the hotel had strong, reliable internet access as I needed to be able to work remotely from my room. The reservations agent confirmed with the front desk that the WiFi in the rooms is strong and reliable. Upon arrival I discovered this was not the case. I hoped it was only down for the moment, but the WiFi was unavailable for the majority of my stay (6th floor). I contacted the front desk three times asking if they could report the issue with IT. These are the various responses I got:
- First attempt: “Our IT doesn’t get in until 11am, but I’ll let them know”.
- Second attempt: “I just clocked in. Can you call me back in 10min?”
- Third attempt: “I don’t know how to get a hold of IT. Sorry.”
- Fourth attempt: “I radioed IT about it.”
I was not able to use the WiFi for work my entire stay, which was very disruptive for me.
To cap it all off, upon check out, the front desk agent (in black suit), said, “I’m sorry. We always have issues with our WiFi because of the mountains.” Most people (don’t need an IT degree) know geography has nothing to do with a business’s WiFi strength and reliability (and I’m an IT engineer). Plus I was told prior to booking the hotel has strong and reliable WiFi. Clearly this woman had no idea what she was talking about, and instead of trying to make it right, she provided a ridiculously uninformed reason for the service failure.
Overall I do not recommend this hotel.