Upon arrival we were given a room that was so stale smelling from smoke , that we could hardly breath. So we went back to the desk and asked for a “ non-smoking “ room. The next room was nice, but the a/c did not work. Maintenance was notified , but never showed up. Luckily it was in the 50’s at night, so we opened the window. The parking garage was not lite very well , and ice machine on our floor was out of order, as well as very rusted. It didn’t look like it was in working order for quite some time. We were there for 3 days and 2 nights, and we had no room service , nor did we even see any cleaning staff or their carts in the hallways. The desk staff was great to work with , but that is as far as it got.
Not sure where the pics or the the info on the Horseshoe website came from !! But we were disappointed at best, with our experience.