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Sunstar Hotel Grindelwald

4.0 star property

Photo gallery for Sunstar Hotel Grindelwald

Terrace/patio
Aerial view
Reception
Lobby
2 restaurants, breakfast, dinner served; international cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Bar
  • Parking available
  • Gym

Explore the area

Map
Dorfstrasse 168, Grindelwald, BE, 3818
  • First Cable Car
    ‪2 min walk‬
  • Grindelwald Grund Gondola
    ‪5 min drive‬
  • First Station
    ‪26 min drive‬

Room options

View all photos for Double Room (Wetterhorn)

Double Room (Wetterhorn)

Double Room (Wetterhorn)

  • 24 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Double Room (Standard)

Standard Double Room (Standard)

Standard Double Room (Standard)

  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room (Premium)

Double Room (Premium)

Double Room (Premium)

  • 24 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room (Standard Nova)

Double Room (Standard Nova)

Double Room (Standard Nova)

  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room (Wetterhorn)

Single Room (Wetterhorn)

Single Room (Wetterhorn)

  • 14 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family room Eiger

Family room Eiger

Family room Eiger

  • 45 sq m
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Sofa Bed

View all photos for Double Room (Standard Eiger)

Double Room (Standard Eiger)

Double Room (Standard Eiger)

  • 24 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Studio Suite

Hypo-allergenic bedding, free minibar, in-room safe, desk

Junior Studio Suite

  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Couples treatment room(s), sauna, steam room, body treatments

BERGWELT GRINDELWALD | ALPINE DESIGN RESORT

  • Breakfast included
  • Spa
  • Pet-friendly
  • Free WiFi
4.7 out of 5, Exceptional, (467)
The price is AU$734
for 1 room
includes taxes & fees
21 Apr - 22 Apr
BERGWELT GRINDELWALD | ALPINE DESIGN RESORT

About the area

Grindelwald

With a stay at Sunstar Hotel Grindelwald in Grindelwald, you'll be in the mountains, just a 2-minute walk from First Cable Car and 6 minutes by foot from Pfingstegg Cable Car. .This family-friendly hotel is 20 mi (32.2 km) from Lake Brienz and 8.9 mi (14.3 km) from Eiger.

What's nearby

  • First Cable Car - 2 min walk - 0.2 km
  • Gletscherschlucht - 8 min walk - 0.7 km
  • Sportzentrum Grindelwald - 9 min walk - 0.8 km
  • Grindelwald Grund Gondola - 5 min drive - 2.8 km
  • First Station - 26 min drive - 9.1 km

Getting around

  • Grindelwald Station - 9 min walk
  • Zurich Airport (ZRH) - 144 min drive

Restaurants

  • ‪Da Salvi - ‬1 min walk
  • ‪Kaufmann Hotel AG/Central Hotel Wolter - ‬9 min walk
  • ‪Eigerbean - ‬2 min walk
  • ‪Restaurant Golden India - ‬2 min walk
  • ‪Eiger Mountain & Soul Resort - ‬4 min walk

About this property

Sunstar Hotel Grindelwald

Family-friendly hotel with 2 restaurants and a full-service spa
Sunstar Hotel Grindelwald offers 219 accommodations with free minibar items and minibars. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include espresso makers and safes. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Wellnessbereich has 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 219 guestrooms featuring free minibar items and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an indoor pool, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and an arcade/game room.
Satisfy your appetite with international cuisine at Ambiance, one of the hotel's 2 restaurants. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Grindelwald? This hotel has 5920 square feet (550 square meters) of space consisting of a conference center and meeting rooms. A train station pick-up service is provided at no charge, and self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Ambiance - This restaurant specializes in international cuisine and serves breakfast and dinner.
Adlerstube - This restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.
Bar - Onsite bar. Open daily.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (CHF 15 per day)
  • Free 24-hour train station pick-up shuttle
  • Train station shuttle on request
  • Parking on site (CHF 20 per night; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Adlerstube
  • Ambiance
  • Bar

Things to do

  • Arcade/game room
  • Bicycle equipment shop
  • Bicycle rentals
  • Bicycle tours
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Indoor pool
  • Playground
  • Sauna
  • Shopping
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Conference centre (5,920 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Desk
  • Desk chair
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 75.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Day (December 25) Gala Dinner per adult: CHF 82
  • Christmas Day (December 25) Gala Dinner per child: CHF 26 (from 6 to 11 years old)
  • New Year's Eve (December 31) Gala Dinner per adult: CHF 132
  • New Year's Eve (December 31) Gala Dinner per child: CHF 26 (from 6 to 11 years old)
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 1.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: CHF 20 per night (in/out privileges)
  • Nearby parking fee: CHF 15 per day (164 ft away)
  • Pet fee: CHF 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 75.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Guests under 16 years old are not allowed in the spa

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Grindelwald Sunstar
Hotel Grindelwald Sunstar
Hotel Sunstar Alpine Grindelwald
Sunstar Alpine
Sunstar Alpine Grindelwald
Sunstar Alpine Hotel Grindelwald
Sunstar Grindelwald
Sunstar Grindelwald Hotel
Sunstar Hotel Grindelwald
Sunstar Alpine Hotel
Sunstar Hotel
Sunstar Grindelwald
Sunstar Hotels Group
Sunstar Hotel Grindelwald Hotel
Sunstar Hotel Grindelwald Grindelwald
Sunstar Hotel Grindelwald Hotel Grindelwald

Sunstar Hotel Grindelwald Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 685 out of 1004 reviews
Rating 8 - Good. 238 out of 1004 reviews
Rating 6 - Okay. 58 out of 1004 reviews
Rating 4 - Poor. 10 out of 1004 reviews
Rating 2 - Terrible. 13 out of 1004 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bathsheba

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. The bar and breakfast could have been.
Really lovely hotel. You needed to request a kettle and return it at check out. Where’s the coffee machine was in situ. They offered a fridge with complimentary drinks, but they were standard, I have food intolerances which meant that half the drinks were of no use to me. So it would have been better to have a choice. The swimming pool and spa was lovely. But most of the sauna and steam rooms were for access of 16+ and nude, which wasn’t ideal for a single mother. My daughter is only 8. The breakfast was good. Amazing selection of teas. The egg station was good. The cups could have been placed near the tea, not just next to the coffee. Ingredients and labels for food could have been clearer. It would have been good to be able to reheat food and drinks. A microwave for use of guests would have been good. It would have been nice if a simple rosti with bacon/ egg was available at the bar or restaurant and I would have liked it if a portion of chips and salads were also available at the bar.
Stayed 5 nights in Dec 2024

10/10 Excellent

Mayank

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional Property, very helpful staff, Mario at the desk was particularly efficient and co-operative. The lobby area is buzzing with activity, has an open Bar, with super comfortable chairs to sit in, around a fireplace. Our room was large and comfortable with a frontal view of the Eiger, spectacular mornings. The breakfast is an expansive Spread, and the staff is always at hand to ensure that it’s a brilliant start to the day. I’d like to come back here again, for sure.
Stayed 4 nights in Dec 2024

8/10 Good

Scot

Liked: Cleanliness, staff & service, property conditions & facilities
Basically a nice ski lodge, for both good and bad. Lobby and fireplace are great to hang out in, and views are as spectacular as expected. Rooms are spartan, but that’s both Swiss and ski lodge. Perfectly clean and functional, but underwhelming on first entry. Location is awesomely central. Easy walks to some things. Blood pumpers to some key attractions outside town center. If you accept the mindset that hanging out in your room is not what you come to Grindelwald for, this place is a solid choice.
Stayed 1 night in Nov 2024

8/10 Good

Isabella

Stayed 2 nights in Dec 2024

10/10 Excellent

Amairani

Stayed 2 nights in Dec 2024

10/10 Excellent

alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was absolutely fabulous! Hotel was wonderful and staff amazing.
Stayed 1 night in Dec 2024

10/10 Excellent

Ian

Stayed 5 nights in Dec 2024

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
A bit of a walk, but it is a very nice walk and the views are spectacular. Breakfast was also a must. Very well done hotel and cosy reception. Lounge area is also very relaxing. I had an issue with a bathroom leak in the shower but it probably not common, I let the staff know.
Stayed 1 night in Nov 2024

10/10 Excellent

chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was absolutely incredible and kind! We were left a handwritten note to welcome us! How sweet! Would recommend to anyone!
Stayed 2 nights in Dec 2024

10/10 Excellent

Tianqi

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, Julia is super nice
Stayed 2 nights in Dec 2024

10/10 Excellent

Kendrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel. Nice design. Friendly staff. Just wish the sauna and steam room opened at 8am instead of 10am.
Stayed 1 night in Dec 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location for the hotel was amazing and the staff/room was phenomenal as well. The free breakfast was also amazing!
Stayed 2 nights in Dec 2024

2/10 Terrible

Angela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hard pass
We stayed in 5 different hotels during our trip to Switzerland and this is the only hotel where we have anything negative to say. The shower broke and fell on my daughter’s head and management offered us a voucher for a future stay for the incident. We won’t ever be back, so declined. The tub was disgusting and moldy as well. We tried calling the front desk four separate times but they would never answer so we had to walk down to reception. There were 2-3 people just standing around so no reason the phones couldn’t be answered. The hotel restaurant had terrible service and food. Reviews online seemed good so maybe because we were there in shoulder season everything was subpar? We ordered 3 steaks and they were all severely overcooked. The 2 burgers ordered at our table were essentially raw - they apparently got the temperatures backwards for the entrees. The spa was also subpar. We really don’t have anything nice to say about this hotel other than the views were amazing - but you can get the same view at many other hotels so I would strongly encourage you to look at those.
Stayed 2 nights in Nov 2024

10/10 Excellent

Giovanna

Travelled with group
Liked: Property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Evelio

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing wine on arrival!
Stayed 2 nights in Nov 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sunstar Hotel was a wonderful retreat. Central location in Grindelwald, walkable to Glacier Canyon and train station. Friendly staff, great amenities.
Stayed 1 night in Nov 2024

10/10 Excellent

Shervin

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff, very helpful. The front desk agent who checked me in was very informative and welcoming. After I checked out, they also helped me find an outdoor activity. I forgot the two guys who were very helpful as well.
Stayed 1 night in Nov 2024

10/10 Excellent

Azzedine T.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a four star property and is a very large hotel with restaurants in the hotel and right outside the door. Beautiful fireplace lobby and bar area as well as a patio outside with fire pit and view of the mountains.
Stayed 1 night in Oct 2024

10/10 Excellent

Conor

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 3 nights in Oct 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positives: The view of Eiger mountain from this hotel is outstanding. I had a balcony room overlooking this incredible view and also spent some time outside on the hotel terrace with the same view. A cozy fireplace in the lobby and some amazing cheese fondue in the restaurant rounded out my stay. Free city bus passes and a hotel shuttle from/to the train station makes it easy to get around. Bathroom was clean and modern with a deep tub/shower and great water pressure. The staff was great and did whatever they could to make my stay better. Location was also great if you want to go up Grindelwald First! The hotel is right across the street from where you catch the gondola. Negatives: Rooms are rustic and have NO A/C! Somehow I missed that in all the reviews I read before booking. If it’s a sunny day, that room heats up. They provide a fan, which helped, but the only cover on the beds are these thick, very hot duvets. Also be aware that this hotel is tour bus central with big tour buses pulling up every day and out every morning. Of course, Grindelwald in general felt like tour bus central and was very crowded on the streets even in late October! It’s a very touristy place with lots of souvenir type businesses.
Stayed 2 nights in Oct 2024

10/10 Excellent

Naveen Kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Oct 2024

2/10 Terrible

Simon, Bradenton

Travelled with group
Disliked: Staff & service, amenities
View was fantastic but pictures are very deceiving Check in was very confusing and unorganized We checked out a day early and was still charged for the last night after being told it was allowed. Have tried to work things out with Niklas Hennemann from the resort with no luck
Stayed 2 nights in Oct 2024