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The Prince Hakone Lake Ashinoko

4.0 star property

Photo gallery for The Prince Hakone Lake Ashinoko

Exterior
Exterior
Massage/treatment rooms
Twin Room, Smoking, Mountain View
Hot springs

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Breakfast available
  • Room service
  • 24/7 front desk
  • Spa
  • Laundry

Explore the area

Map
144 Moto-hakone, Hakone, Kanagawa-ken, 250-0592
  • Lake Ashi
    ‪2 min drive‬
  • Hakone Shrine
    ‪5 min drive‬
  • Hakone Kowakien Yunessun
    ‪10 min drive‬

Room options

View all photos for Standard Twin Room, Non Smoking, Garden View

View from room

Standard Twin Room, Non Smoking, Garden View

  • 38 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Twin Room, Non Smoking, Lake View

Exterior

Twin Room, Non Smoking, Lake View

  • Lake view
  • 38 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Quadruple Room, 2 Double Beds, Non Smoking

Superior Quadruple Room, 2 Double Beds, Non Smoking

Superior Quadruple Room, 2 Double Beds, Non Smoking

  • Lake view
  • 40.4 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, Non Smoking

Double Room, Non Smoking | Exterior

Double Room, Non Smoking

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Standard Room, 2 Single Beds, River View (Private Hot Spring)

Hotel Indigo Hakone Gora by IHG

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, (726)
The price is AU$767
for 1 room
includes taxes & fees
6 May - 7 May
Hotel Indigo Hakone Gora by IHG

About the area

Hakone

With a stay at The Prince Hakone Lake Ashinoko in Hakone (Motohakone), you'll be within a 5-minute drive of Lake Ashi and Hakone Shrine. .This spa hotel is 6.4 mi (10.3 km) from Hakone Kowakien Yunessun and 6.9 mi (11.1 km) from Hakone Open Air Museum.

What's nearby

  • Lake Ashi - 2 min drive - 2.0 km
  • Hakone Shrine - 5 min drive - 3.2 km
  • Ōwakudani - 7 min drive - 5.5 km
  • Hakone Kowakien Yunessun - 10 min drive - 10.3 km
  • Hakone Open Air Museum - 11 min drive - 11.1 km

Getting around

  • Kowakidani Station - 11 min drive
  • Hakone Miyanoshita Station - 13 min drive
  • Haneda Airport (HND) - 106 min drive

Restaurants

  • ‪箱根神社 お休処 - ‬5 min drive
  • ‪Bakery&Table箱根 - ‬5 min drive
  • ‪深生そば - ‬5 min drive
  • ‪湖畔荘 - ‬4 min drive
  • ‪あしのこ茶屋 - ‬5 min drive

About this property

The Prince Hakone Lake Ashinoko

Lakefront hotel with 3 restaurants and a full-service spa
The Prince Hakone Lake Ashinoko offers 134 accommodations with minibars and safes. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, slippers, bidets, and complimentary toiletries.

This Hakone hotel provides complimentary wired and wireless Internet access. LCD televisions come with digital channels and pay movies. Additionally, rooms include hair dryers and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a hot tub and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include massages. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). This service features separate men and women areas. There are hot springs on site.

Make yourself at home in one of the 134 guestrooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and bidets. Conveniences include safes and desks, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the recreational amenities, including hot springs, a hot tub, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite to eat at one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Buffet breakfasts are available daily from 7:00 AM to 9:30 AM for a fee.
Featured amenities include complimentary wired internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. A train station pick-up service is provided at no charge, and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:30 AM.
The Prince Hakone Lake Ashinoko has 3 restaurants serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free train station pick-up shuttle from 11:30 AM to 4:00 PM
  • Train station shuttle at scheduled times
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 4,600 to 5,750 for adults and JPY 1,380 to 2,760 for children
  • 3 restaurants
  • A coffee shop/cafe

Things to do

  • Full-service spa
  • Hot springs
  • Hot tub
  • Library
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's dinnerware
  • Grocery/convenience store
  • Highchair
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Outdoors

  • Garden
  • On a lake
  • Terrace

Full-service spa

  • Hot springs
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV with digital channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Roundtrip train station shuttle service departs from Odawara station to the property at 11:45 AM, 2 PM, and 4:10 PM. Return departures to Odawara station are 10:30 AM, 1 PM, and 3:10 PM.
Additional fees apply to children 0-5 years old for breakfast and dinner.
Guests booked in Half Board rates must check-in by 6:30 PM to receive dinner.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 4600 to 5750 for adults, and JPY 1380 to 2760 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests with tattoos are not able to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hakone Prince
Prince Aparthotel Hakone
Prince Hakone
Prince Hotel Hakone Machi
The Prince Hakone Hotel Hakone-Machi
Prince Hakone Lake Ashinoko Aparthotel
Prince Ashinoko Aparthotel
Prince Hakone Lake Ashinoko
Prince Ashinoko
The Prince Hakone
The Prince Hakone Ashinoko
The Prince Hakone Lake Ashinoko Hotel
The Prince Hakone Lake Ashinoko Hakone
The Prince Hakone Lake Ashinoko Hotel Hakone

The Prince Hakone Lake Ashinoko Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 386 out of 746 reviews
Rating 8 - Good. 248 out of 746 reviews
Rating 6 - Okay. 64 out of 746 reviews
Rating 4 - Poor. 29 out of 746 reviews
Rating 2 - Terrible. 19 out of 746 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel with Beautiful Views

The hotel offers a shuttle service that picks you up from the train station, which is convenient. However, it doesn’t provide any guidance for visiting Mount Fuji, so we had to navigate on our own using the Hakone Travel Pass. It would have been much easier if there had been a tour guide or tourist bus that took us directly, even if we had to pay for it. Another area for improvement is the internet, which was a bit unreliable and sometimes cut out at night. The room was comfortable but could use some improvements. It featured an electric kettle and a fridge, which were great for enjoying tea in the evening. The onsen was excellent, with wonderful hot spring water, although the facility could benefit from some updates and a bit more attention to its decor. Overall, the experience was great. The hotel offers stunning lake views with a glimpse of Mount Fuji, but if you want a closer view, the hotel doesn't provide any services to help with that. As foreigners, we were unable to rent a car, so we had to rely on local transport in Hakone, which made getting around a bit slower. Still, everything was overall very good.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and very relaxing. Staff so helpful with excellent service.
Stayed 2 nights in Jan 2025

10/10 Excellent

Leilei, Sunnyvale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 2 nights in Dec 2024

8/10 Good

Annan

Liked: Staff & service
Need some transportation to attractions
Stayed 1 night in Jan 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property on Lake Ashinoko with stunning views of Mt Fuji. Extremely close to the rope-way that takes you up to the shrine on the mountain with even more breathtaking views. Lovely rooms, helpful staff. Dining options are limited to the hotel as it is too remote to get anywhere else. Nice outdoor onsen
Stayed 2 nights in Dec 2024

10/10 Excellent

Ada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

peachaya

Stayed 2 nights in Dec 2024

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our accommodation was wonderful with friendly and helpful staff. However, the price tag of their Japanese style restaurant was overly priced. For example, a small plate of tempura was around $25 USD. We ordered our dinner a La carte and was 19,000 yen, around $122 USD. If we had done a set menu, average price would have been over $120/pp. The highlight was a 3 minute walk to the doorway to the view of Mt. Fuji, about 1800 yen/pp. we had great opportunity for pictures!
Stayed 1 night in Dec 2024

10/10 Excellent

Fangqiu, Newmarket

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice decoration, friendly staff, decent food, good facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Marina

Stayed 2 nights in Nov 2024

10/10 Excellent

Fabian, anacortes

Travelled with group
Liked: Cleanliness, amenities
Location, bfast, hospitality
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Jazzlyn

Stayed 1 night in Nov 2024

10/10 Excellent

Christopher J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

WEIJUN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful
Stayed 2 nights in Nov 2024

10/10 Excellent

Qiuyi

Stayed 1 night in Nov 2024

8/10 Good

Christian

Stayed 1 night in Nov 2024

10/10 Excellent

Richard, London

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience in Hakone. Staff was excellent. Food good. Transportation by hotel worked well.
Stayed 3 nights in Nov 2024

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall a nice stay

We stayed here at the end of our Japan trip. The service was incredible, everyone was hopping up to help whenever we needed. Huang at the bell service specifically was very helpful to us. She helped us from start to finish. Food is expensive and there really isn’t another breakfast or dinner option around as most restaurants nearby close at 3-4pm. The food was good but not sure about value there. The room was spacious and there was a king bed which is hard to come by in Japan so we enjoyed that. The decor is definitely dated but from what we saw, majority of the clientele are older folks so they probably enjoy it. Atmosphere was very relaxing and we saw Mount Fuji everyday of our trip from the lawn of the hotel. There’s a free shuttle from Okawara Station, just be sure to book in advance on their website and there’s also a free shuttle to and from the town area of Hakone each day which was fabulous. Overall a nice stay.
Stayed 2 nights in Nov 2024

10/10 Excellent

Farida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to relax and recharge.

Great hotel, nice and beautiful location, friendly and helpful staff. The amenities are a little outdated, but feels very authentic and everything works well.
View of mount Fuji from a room balcony
Stayed 2 nights in Sep 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly five star accommodation in an immaculate setting. The level of service is actually six star. The hot springs (Onsen) were well kept and stocked with soaps and lotions and grooming aids. We dined at the well stocked buffet because we were there for one night but a longer stay would have included the French and Japanese cuisine.
Stayed 1 night in Nov 2024

10/10 Excellent

PIERRE

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and staff.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice quite area, great views of the lake. Dining options limited (luckily we rented a car from Tokyo). I believe there is a cable car close by.
Stayed 1 night in Nov 2024

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was comfortable and staff provided excellent service. Location next to Lake provided great views of Mt Fuji. Best service was the shuttle service hotel provided from train station and into the town of Motohakone.
Stayed 2 nights in Nov 2024

4/10 Poor

Heather

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
This property is very dated and there are no inexpensive options for dinner. You had to pay $75 a head for dinner or nothing at all. The gift shop only had limited snacks. The bus service to town was limited as well so my kids hiked about 6 miles to get a pizza for the family. The hot springs were an additional fee. The location was beautiful but I would stay in town instead The hotel cost was extremely expensive for such an old dated hotel.
Stayed 1 night in Aug 2024