8/10 Good
robert
9 Oct 2024
Liked: Cleanliness, property conditions & facilities
Check in was way way too long. We arrived to 10 deep line awaiting checkin. Two receptionists turned to three by the time we were at 5 deep to go. When we got to the desk it only took us 5 minutes to check in. All up it took nearly an hour from arrival at the line up to get our room access card. Following this we made our way to the lift , After entering the doors closed,we pressed 5 for our Floor, then nothing. After pressing 5 a few times the lift suddenly rose to level 4 but the doors would not open.even after pressing the door open button.
The lift went back down to level 1 but doors did not own, it repeated this sequence again before we pressed the help buzzer.
We couldn't here the voice on the speaker.
Eventually after 15 minutes stuck in the lift the door opened to other users in the lobby who explained the swipe card operations.
No advice from the reception about this mode of operation! Annoyed!!
robert
Stayed 1 night in Oct 2024