6/10 Okay
Priscilla
Travelled with family
22 Sept 2024
Liked: Staff & service
To start off, staff was absolutely amazing. Super friendly and helpful in from the front desk to the valet to the housekeeping staff. We were super appreciative of that because it made my parents' first time in Hawaii feel very welcoming.
With that said, the hotel itself is older. Obviously there are some aspects that can't be helped due to being an older hotel. Walls were very thin. However, what made this an average rating was definitely the cleanliness. The carpets felt sticky from day 1 with stains visible and we ended up just wearing shoes/slippers throughout our stay. The bathroom also felt dirty and grimy in certain spots and we even found someone's old toothbrush in the vase on the counter. There were also stains on the walls in the bathroom by the toilet which made the experience feel even more grimy.
Another unfortunate event was that there was a festival on the main street that blocked off the entrance to the parking. There were signs in the hotel stating that the one-way street leading to parking would be a two-way street. However, when we tried to park, there were no signs to indicate that and thus, no way for anyone to know and let us enter this one way street. We wasted an hour trying to find a way in before they finally put up cones to direct traffic, which allowed us to squeeze in to park.
With that said, the location was everything. It's right in the middle with easy access to the beach. We got a good deal but you also get what you pay for.
Priscilla
Stayed 3 nights in Sep 2024