On arrival greeted by a carpark full of empty beer kegs and the exterior of the building was not exactly appealing. Room was adequate but slightly tired and in need of some work, heating was broken with a random electric heater propped up against the sideboard. Had food in the restaurant and the starter was cold, our main courses were lovely but skipped desert as the first two courses took 2 1/2 hours to be served. Staff were very unprofessional, too busy chatting and eating their own dinner rather than being attentive as it took 30 minutes after finishing our main before our plates were removed and offered desert, never asked how the food was and errors were made on multiple customers bills due to lack of care and attention. Breakfast was absolutely miserable, cheap ingredients, no atmosphere and a Continental breakfast that consisted of a kids selection of Kellogg's cereals. To add to that the sauces bottles had dried/congealed sauce on the cap which was very unappetizing.