6/10 Okay
Job
22 Oct 2024
Liked: Staff & service, room comfort
Disliked: Cleanliness
Hidden Potential: A Stay Defined by Stellar Servic
Nestled near the bustling MG Road in Kochi, Hotel Span International certainly holds a charm that reflects its rich history. While it’s evident that the hotel has seen better days, there's undeniable potential lurking beneath its dated exterior.
The true highlight of my stay was the exceptional service provided by the front desk staff. They are the linchpins holding the essence of hospitality that the hotel promises. A special mention must go to Sonu, who was remarkable in his efforts to ensure that every aspect of my stay was seamless. His attention to detail and proactive service went beyond typical expectations, making my experience notably pleasant.
However, it's clear that there are aspects of the hotel that even the diligent front desk staff can't gloss over. From the need for interior updates to modernizing amenities, there are several areas where the hotel could invest to restore and perhaps even exceed its former glory. With a concerted effort to rejuvenate its facilities to match the high standards of service exemplified by employees like Sonu, Hotel Span International could easily transform into a top-tier destination in Kochi.
In conclusion, if you're seeking a place where service is treated with utmost seriousness and staff goes the extra mile, then Hotel Span International still holds appeal. With some necessary updates, it could certainly reclaim its spot as a jewel of Kochi’s hospitality scene.
Job
Stayed 15 nights in Oct 2024