I am not one of those 5 star travelers but I am not one which can stay in a disastrous place like Ben's house. The building at the reception looks like its a home away from home. We booked through hotels.com and the room we booked was standard. Upon arrival, there was no elevator, we had to carry our luggage to our rooms on our shoulders and we asked for help from hotel staff which was extremely rude, arrogant, busy with their own stuff. Our booking included hotel+breakfast and we didn't get breakfast and it was charged. They showed us the Expedia booking which they had got before our arrival and it didn't mention breakfast inclusions. The room was cramped, we had the wash basin/sink inside our room which was the biggest turnoff. I woke up in the morning to see my wife cleaning her teeth as the first sight in the morning. U clean your stomach and u have to come out to wash your hands. The bathroom ceiling was dripping. I mean I dont have words to express my dissatisfaction for the price I paid. Forget the price too for a moment, this was the worst hotel I have ever stayed in. No lifts/elevators, unfriendly/rude/arrogant staff, cramped room, complete disaster.