This is a brand new hotel, location not easy to find(in a small lane), advise guests to ask staff at subway station for direction to get there. There was some hiccups upon chk-in due to high occupancy n that resulted in us not receiving the code via our email. However, there are staff there till 9pm to assist you through the chk-in. The reason we choose this Japaning hotel is becuz on its official site, it said tt it provides a Handy smartphone for guest to bring it out with you. This will ease language barrier for us to find our way using this Handy. However, to our disappointment, it wasn’t provided at all aft speaking long to someone on the phone even with our request to “borrow” one fm other Japaning hotels chain as we ve excluded data router for our trip becuz of supposed “Handy”. We didn’t find the staff helpful as there are plentiful of Japaning Hotels throughout Kyoto and for the rest of days in Kyoto, we tried hard to find our way around! Nevertheless, we must say tt the staff at the counter are genuinely helpful, trying to guide us the way to our sightseeing spots. We like their sincerity and this makes our trip pleasant. Laundry is free n this is a great plus point for travelers. I would recommend this hotel.