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I stayed at a hotel on a cold day, and when I complained because the room was cold, they said the main heater was broken and they were fixing it and there was no heater. I had no choice but to endure it, but it was too cold... I checked that there was a room in another hotel right next door, and it was warm, so I paid more and tried to move, but the heater stopped working an hour after I checked in, and it was too cold and I said I would check out, and only then did they say the heater was working and send someone to turn it up! I wasn't the only one who heard it, and I clearly said that the main heater was broken and the entire room wasn't heated, but another employee said it was working and sent someone to turn it up? I saw another foreign woman complaining because she was cold and really angry!! It's a hotel that many foreigners visit, so you shouldn't lie and save on utility costs!! I don't want to go there again! There's a Chinese hotel in the next door, and I highly recommend it! When I asked if there was a warm room, they brought me warm tea and kindly showed me the room!

The property manager is so nice and helpful!

When we arrived they picked us up in a disorganised shuttle. Took us 40 minutes away from the airport then told us we didnt have a room and asked us to pay more. Would not recommend.

The hotel is very clean and the room are spacious. Breakfast was a plus. The Front Desk staff were amazing and very helpful. They went out of their way to help us with the Panda Base tickets. Even right up till check out. They arranged our airport transfer without a problem. I will definitly return here and will recommend it to my colleagues. Congratulations and well done. Best regards Edward