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Our initial greeting was nonexistent. We arrived late at night and the front desk lady was apparently doing something with the man at the desk. But there was no recognition of our presence. Neither one was talking and the man was looking at his phone. This went on for 5” when my husband said, “we are here to check in,” The lady told him she would get to us after she finished working with her colleague. Still, no greeting. Another 7” went by, and eventually she gave him some papers and he left. Only then did she say “good evening can I help you?” No apology nor thank you for waiting, and obviously no smile. We checked in finally, but we will not be coming back. Also, the valet man refused to park our van.

Always a fantastic hotel

A Hidden Gem in the Andes – A Truly Unique Stay! Staying at Refugio Atreyu was an unforgettable experience! Nestled at the base of the majestic high Andes, just 50km from Santiago Airport and 30km from Vallé Nevado, this charming refuge provided a one-of-a-kind retreat. The room I stayed in was both rustic and cozy, with a natural rock feature that protruded into the room and even extended into the bathroom – a quaint touch that added so much character and connection to the surrounding nature. Breakfast is included, and one of the highlights was being able to cook my own eggs just the way I like them! The flexibility and personal touch made mornings feel just like home. For dinner, you can enjoy a variety of delicious options for about US$20, making it a great value considering the quality and local flavors. Additionally, there’s a covered pool inside a dome, perfect for relaxing after a day of exploring or skiing. Although the drive to the ski fields involves some thrilling hairpin switchbacks, it’s well worth it. Being able to stay in this peaceful haven rather than in more commercialized and expensive options closer to the slopes made my trip so much more relaxing. It truly felt like a home away from home with its warm and welcoming atmosphere. If you're looking for an affordable yet authentic Andean experience, I highly recommend Refugio Atreyu. It’s a unique and memorable place to stay while enjoying the beauty and adventure of the Andes!

Extremely clean and well equipped.

Very well located across Colorado Ski Center, and with friendly staff, and breakfast and dinner included, Bianco Apart Hotel is recommended for first time visitors in the area.

This property is very close to the lift but that is about it.... We got there and had a snow storm and lost power for 3 days and we were not offer an explanation, when I asked when we could expect the lights to be back they almost took offense to answer and said they had no ideia but I should be happy they had a small generator and pawer the shower and one outlet in the kitchen. I get it that you can control a snow storm but they weren't prepared at all. So we couldn't use any facilities at the place because of power shortage and I had to leave 2 days before the end of my trip and when I asked if we could get some money back they said absolutely not. Yes I paid ahead and that was a mistake. So if you make plans to go here make sure you ok to be strand if a snow store hit. No lifts were working because power shortage and the restaurant had not enough food so half of the menu wasn't available. It was def a learning experience. The staff from the office were really nice but couldnt help much as they didn't know how, but they try really hard. The lady from maintenance was very rude and dismissive. Very stressful travel.