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The Four Seasons Bengaluru exceeded all expectations with exceptional service and outstanding food. I want to specifically acknowledge Bhanu for making my first visit to India truly extraordinary. Her attentiveness and service-oriented approach ensured I had all the accommodations I needed. Bhanu went above and beyond by taking the time to explain the various dishes and personally walking me through the dining experience. Her professionalism and dedication made my stay unforgettable. This hotel and its team, especially Bhanu, come highly recommended!

Very clean and elegant. Service is superb and staff are very friendly. Wide variety of breakfast.

Location. Close to everything!

This hotel is very nice. Definitely worth the 5*. Most of the staff at the hotel are really welcoming, nice and knowledgeable. Majority of them will go the extra mile to make your stay at the hotel really comfortable. Rohit who works at reception is exceptional. He is such a great employee and every morning he took time out to greet me, shake my hand and ask how I am and if I have any issues/questions. He provides top quality service and he is the reason why ITC Gardenia should be rated 5* purely down to his hard work. The room is lovely and big. Everything about the room is fine, bed, shower etc etc. the restaurants in the hotel are great and at good price and the canapés from 18:00 - 20:00 is a great idea. This hotel is very close to local attractions. The only thing I don’t like about the hotel is few staff members who work at the spa/gym. They aren’t helpful and feel like they are watching what I do. The spa is not recommended. I had a facial done and it did not last the allocated time and generally I don’t feel it was good. I had 20% discount and with them knowing that, I feel they just gave me the most expensive treatment to cover that discount. If Rohit is the honest member of staff, the staff at the gym/spa ruin it. I would stay at this hotel again and again but will for sure not make the same mistakes of using the gym/spa.

Staff was very helpful and courteous.

I have stayed at several Shangrila properties but each one the experience is consistent wrt to hospitality, service and amenities