Registered guests have access to the amenities and services at Secrets St James and Secrets Wild Orchid hotels.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.
No rollaway/extra beds available
No cots (infant beds) available
Minimum guest age is 18
Caters to adults only
Debit cards not accepted
Staffed front desk
Smoke detector
Renewable energy source - solar
Grey water recycling system
Security system
Property is cleaned with disinfectant
Staff wear personal protective equipment
Masks are available for guests
Gloves are available for guests
Protective clothing is not available for guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property does not follow regional sanitisation guidelines
Property does not follow a brand or regulatory agency's sanitisation guidelines
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
No gap period between guests' stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
Property follows sanitisation practices of Safe Travels (WTTC - Global)
Onsite COVID-19 testing (Antigen) is available
Annual carbon offsets
Sustainability/community reinvestment (10% revenue or more)
Guest education on local ecosystems and culture
Comprehensive food waste policy
Comprehensive recycling policy
