4/10 Poor
Salima
Travelled with family
31 Dec 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
What a disastrous approach to customer service. We went to this resort as a family during the winter holiday break in December. It was a busy time of year and they are completely unequipped to organize themselves for a full house.
The food and the buffet constantly had empty areas. There were not enough plates or coffee, cups, or cutlery. Always had to wait and waiting for cutlery when you finally have a plate of food is infuriating. Beach towels would run out very early. They are just flat out of things and there is zero awareness or acknowledgement by management of how frustrating this is for guests.
With exception of a handful of personnel (a couple of bartenders and a lifeguard) the staff are barely friendly and apologetic, and seem to have no power to fix or do anything about it. For a tropical place the only fruit served was watermelon, pineapple and apples. Accommodations are clean, but very basic. There was only tepid water. Towels need changing they are often ripped and frayed.
Only two ala cart restaurants on property and one was closed the majority of our stay.
Several days all the showers coming up from the beach were out of water so sand got tracked everywhere, including the pool. We did not get the value for the high price we paid for this vacation during peak season. This place needs a major overhaul both from a service and aesthetic standpoint. I can’t believe it’s a Wyndham resort they should know better. Has tons of potential with the gorgeous beach.
Salima
Stayed 5 nights in Dec 2024