The room was ok and clean but very inconvenient to get to it. Had to use a key, very difficult to use, to get into a very small elevator to get to the hotel, another key to enter to the hotel, and another key to the room. I informed the receptionist what time we were going to be there, since I was told somebody was going to be there by appointment only, but instead of waiting for us, she sent me the information on how to get in and said somebody else was going to be there at 5:00 pm to greet us. Nobody was there to answer some questions. Finally the last day we were able to talk to somebody in person and it was ok, but by then we had a really bad impression of their customer service. Other than that, it was ok