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Hotel Riu Negril - All Inclusive

3.5 star property

Photo gallery for Hotel Riu Negril - All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Aerial view
Aerial view
Aerial view
Lobby sitting area

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Bar
  • All-inclusive
  • Gym
  • Spa

Explore the area

Map
Norman Manley Blvd, Negril, Westmoreland
  • Bloody Bay
    ‪1 min walk‬
  • Bloody Bay Beach
    ‪6 min walk‬
  • Hedonism II
    ‪5 min drive‬
  • Negril (NEG-Negril Aerodrome)
    ‪3 min drive‬

Room options

View all photos for Standard Room, Garden View (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Room, Garden View (L)

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (U)

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Garden View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Garden View (U)

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Oceanfront (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Oceanfront (U)

  • 28 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Partial Sea View (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Double Room, Partial Sea View (L)

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Room (L)

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room, Oceanfront (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Room, Oceanfront (L)

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room, 2 Bedrooms, Ocean View (C)

  • 28 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Double Room, Oceanfront (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Oceanfront (C)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Room (E)

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Room (E)

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (C)

  • 28 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Garden View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Garden View (C)

  • 28 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Ocean View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (U)

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Oceanfront (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Oceanfront (B2C-US)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Connecting Rooms, Garden View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Connecting Rooms, Garden View (C)

  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

View all photos for Double Room (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Garden View (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Garden View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms, Garden View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, 2 Bedrooms, Garden View (U)

  • Sleeps 5
  • 2 Double Beds

View all photos for Double Room, 2 Bedrooms (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, 2 Bedrooms (U)

  • Sleeps 5
  • 2 Double Beds

View all photos for Double Room, 2 Bedrooms, Oceanfront (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, 2 Bedrooms, Oceanfront (U)

  • Sleeps 5
  • 2 Double Beds

View all photos for Double Room, Connecting Rooms, Oceanfront (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Connecting Rooms, Oceanfront (C)

  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

View all photos for Double Room, 2 Bedrooms, Ocean View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, 2 Bedrooms, Ocean View (U)

  • Sleeps 5
  • 2 Double Beds

View all photos for Double Room, Oceanfront (Swim-Up | U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Oceanfront (Swim-Up | U)

  • Sleeps 2
  • 1 King Bed

Family Room, 2 Bedrooms, Ocean View (U)

  • Sleeps 5
  • 2 Queen Beds and 1 King Bed

View all photos for Double Room, Connecting Rooms, Ocean View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Connecting Rooms, Ocean View (C)

  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

Family Room, 2 Bedrooms (E)

  • Sleeps 6
  • 1 King Bed

View all photos for Double Room, Oceanfront (Swim-Up | 18+ | C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Oceanfront (Swim-Up | 18+ | C)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room, 2 Bedrooms (E)

  • Sleeps 8
  • 1 King Bed

View all photos for Double Room, Oceanfront (Swim-Up | B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Oceanfront (Swim-Up | B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Oceanfront (Swim-Up | 18+ | B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Oceanfront (Swim-Up | 18+ | B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Connecting Rooms, Oceanfront (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Connecting Rooms, Oceanfront (B2C-CA)

  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

Double Room, Sea View (E)

  • Sleeps 4
  • 1 King Bed

Family Room, 2 Bedrooms, Ocean View (B2C-CA)

  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Double Room, 2 Bedrooms, Garden View (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, 2 Bedrooms, Garden View (B2C-US)

  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Double Room, 2 Bedrooms, Ocean View (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Double Room, Connecting Rooms (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Connecting Rooms (L)

  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms, Oceanfront (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, 2 Bedrooms, Oceanfront (B2C-US)

  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Double Room, 2 Bedrooms (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, 2 Bedrooms (B2C-US)

  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Double Room, 2 Bedrooms, Garden View (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, 2 Bedrooms, Garden View (L)

  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms, Partial Sea View (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, 2 Bedrooms, Partial Sea View (L)

  • Partial sea view
  • Sleeps 5
  • 2 Double Beds

View all photos for Double Room, 2 Bedrooms, Oceanfront (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, 2 Bedrooms, Oceanfront (L)

  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Family Room, 2 Bedrooms, Sea View (L)

  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Double Room, Connecting Rooms, Garden View (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Connecting Rooms, Garden View (B2C-CA)

  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

Family Room, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 5
  • 2 Queen Beds and 1 King Bed

Double Room, Private Pool (Vista al Mar Frontal (L))

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Garden View (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Garden View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite (L)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Ocean View (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Sea View (E)

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Double Room, Sea View (E)

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, Oceanfront (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Oceanfront (B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Connecting Rooms, Ocean View (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

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Exterior

Royalton Negril, An Autograph Collection All-Inclusive Resort

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
3.7 out of 5, Good, (1002)
The price is AU$931
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Royalton Negril, An Autograph Collection All-Inclusive Resort

About the area

Negril

When you stay at Hotel Riu Negril - All Inclusive in Negril, you'll be near the bay, within a 5-minute drive of Seven Mile Beach and Jamaica Beaches. .This all-inclusive property is 1.7 mi (2.8 km) from Hedonism II and 7.6 mi (12.3 km) from Negril Cliffs.

What's nearby

  • Bloody Bay - 1 min walk
  • Bloody Bay Beach - 6 min walk
  • Seven Mile Beach - 3 min drive
  • Kool Runnings Water Park - 4 min drive
  • Hedonism II - 5 min drive

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 96 min drive

Restaurants

  • ‪Green Island Restaurant, RIU - ‬2 min walk
  • ‪Hunter Steakhouse - ‬4 min drive
  • ‪Ackee - ‬4 min drive
  • ‪Hedonism II - Delroy's Bar - ‬5 min drive
  • ‪Mahogany - ‬5 min drive

About this property

Hotel Riu Negril - All Inclusive

On private beach with 3 outdoor pools, near Hedonism II
Hotel Riu Negril - All Inclusive offers 420 accommodations with minibars and safes. Rooms open to balconies. Satellite television is provided.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Negril property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

A private beach and a health club are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include deep-tissue massages, facials, body wraps, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 420 guestrooms featuring minibars. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. This Art Deco property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at Green Island, one of the property's 6 restaurants. Relax with a refreshing drink from the poolside bar or one of the 6 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.

Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Green Island - This buffet restaurant serves breakfast and dinner.
Kulinarium - This restaurant serves dinner only. Open daily.
Luigi - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Mandalay - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Steakhouse - This steakhouse is located by the pool. Guests can enjoy drinks at the bar. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7 AM–10:30 AM
  • 6 restaurants
  • 6 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Coffee/tea in a common area

Restaurants on site

  • Green Island
  • Kulinarium
  • Luigi
  • Mandalay
  • Steakhouse

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Beach volleyball
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • A hot tub
  • Volleyball

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's club
  • Children's pool
  • Free supervised childcare
  • Corner/local shop
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Vegetable garden

Spa

  • Aromatherapy
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Sauna
  • Spa open daily

Accessibility

  • This property does not have any lifts

More

  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Shower/bath combination
  • Towels

Entertainment

  • TV/satellite channels
  • TV

Food and drink

  • Free bottled water
  • Minibar

More

  • Bulk dispenser for toiletries
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub

Property is also known as

Negril RIU
RIU All Inclusive Negril
RIU Negril
RIU Negril All Inclusive
Rio Negril
Riu Hotel Negril
Riu Negril Jamaica
Riu Resort All Inclusive Negril
Riu Tropical Bay Jamaica
Riu Tropical Bay Negril Jamaica
Riu Tropical Jamaica
Riu Palace Tropical Bay Negril
Riu Palace Tropical Bay Hotel Negril
Negril Riu Tropical Bay Hotel
RIU Negril All Inclusive All-inclusive property
RIU Negril Inclusive inclusiv
RIU Negril All Inclusive
Riu Negril Inclusive Inclusive
Hotel Riu Negril - All Inclusive Negril
Hotel Riu Negril - All Inclusive All-inclusive property
Hotel Riu Negril - All Inclusive All-inclusive property Negril

Hotel Riu Negril - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 384 out of 1008 reviews
Rating 8 - Good. 282 out of 1008 reviews
Rating 6 - Okay. 179 out of 1008 reviews
Rating 4 - Poor. 83 out of 1008 reviews
Rating 2 - Terrible. 80 out of 1008 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

christina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
First our room was leaking water from the bathroom and because of that we had to change rooms and it was no different same problem. The food was not that great not enough Jamaica food. The pool in the water it dirty. It look like vomit was in the water flooring on the top and this was early before lunch. I did enjoy my stay and it was my birthday.
Stayed 4 nights in Jul 2024

10/10 Excellent

Tanice

Stayed 3 nights in May 2024

10/10 Excellent

Luisanna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I looooved this hotel so much !!!! The service was excellent!!! The food was amazing!!!! The entertainment team was top notch!!!! They are doing renovations now !!! I can’t wait to go back & see the new renovations! Definitely planning to go back soon
Stayed 7 nights in Jul 2024

6/10 Okay

Nichola

Stayed 7 nights in Jul 2024

10/10 Excellent

DAMIAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 7 nights in Jul 2024

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great but needs more entertainment
Stayed 5 nights in Aug 2024

10/10 Excellent

Natekia Neshi

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went with my husband and we had a great time , enjoyed the all the different foods they served ,the staff was friendly and accommodating . The mini bar I. Our room, rooms were nice and clean and up to date definitely a place to visit
Stayed 8 nights in Aug 2024

10/10 Excellent

Ulonda, Bensalem

Travelled with partner
Liked: Staff & service
There was no food options there was no room service. The drinks where watered down the room had a musty smell and the water pressure was very low
Stayed 5 nights in Jun 2024

8/10 Good

Meliesea

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

2/10 Terrible

Trelisa

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property did not inform us that it will be closing on tyhe 18th of August. Our hallways we fillled wiuth mattresses that they were removing from other room ans cleaning carts lined the hallwways. The hallways and some rooms smelled like mold. I got diarrhea after 2 days on the resort. The pools often had dead bees and flys in it. I seen roaches running around in and outside of the buffet hall. These conditions were unacceptable.
Stayed 6 nights in Aug 2024

2/10 Terrible

Kedian

Travelled with family
Disliked: Staff & service, room comfort
Overall service was way below standard. Firstly, I had booked for 3 nights and having to leave after the 1 st night due to the fact of lack of information. The hotel was going to be closed, but this information wasn’t relayed to me. In which, upon arrival I was offered to relocate to Trelawny, which is almost 3 hours away from my home. (Hence, I couldn’t accept that offer). Why wasn’t I made aware of the relocation before even getting to the hotel? People need to be informed, this way one can make a informed decision. This was time wasting, disruption of life, and a disrespect to guests’. Secondly, the kids pool was closed. Hence, myself and my child was so disappointed. There were no activities for either the child or us as adults. Thirdly, the food sucks. Very little choices on the line. Lastly, I chose this property because I’ve been there a few times. Reason being, I know what this property offers; the great food, entertainment, as well as knowing that I can also enjoy myself with my child. As well as, knowing that my child will be safe if I leave her in the kiddy section, as staffs are always there to assist. Peoples’ hard earn money must be respected. Thank you!
Stayed 3 nights in Aug 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

2/10 Terrible

Sherrick

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t do it!! Roaches crawling up the walls in the restaurant. The health department needs to shut this place down. You have to walk a mile to your room. No golf carts to assist . The shower handle fell off each time we tried taking a shower. The sink was backed up so you couldn’t run the water or it would have overflowed. When we reported these things to the front desk they said they would get somebody but they never came. Then when we advised front desk of the roaches in the restaurant and showed them the pictures and video footage, we were told it was nothing they can do, and that we should have told the Manager in the restaurant and that it wasn’t their department 🙄
Stayed 3 nights in Aug 2024

4/10 Poor

Sandrea

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay…it’s like the 2 star property in terms of all inclusive resorts. It’s run down, not as clean, the towels in the bathroom are so old and worn out, the alcohol is watered down and the staff just all seem so tired and over it. I definitely won’t be going back.
Stayed 2 nights in Aug 2024

2/10 Terrible

winston

Travelled with family
Disliked: Staff & service, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Natoya

Stayed 1 night in Aug 2024

6/10 Okay

ALICIA, TRENTON

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is just OK. The food was good, drinks decent and bar staff super fun. However the entertainment was lacking the week we went, it seems the "stars" were on vacation. Also a water pump broke impacting the adult bar and entertainment bar, so no drinks while in the pool. It most likely impacted the pool as well as it was full of floating bugs. The pool staff did their best to keep sweeping the pool. The walkways along the lobby are very slippery once it rains so bring good water grip shoes, thank GOD I was able to avoid a nasty fall.
Stayed 4 nights in Jul 2024

10/10 Excellent

Ian L.

Liked: Cleanliness, staff & service, property conditions & facilities
It's a'right
Stayed 7 nights in Jul 2024

10/10 Excellent

billy

Liked: Cleanliness, staff & service, property conditions & facilities
the staff was friendly
Stayed 4 nights in Jul 2024

4/10 Poor

Debora

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Roaches in the dining area. Needs to be ungraded!!!
Stayed 4 nights in Aug 2024

6/10 Okay

Evette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nightly entertainment was excellent. I really enjoyed the ones I went to. The meals were great.
Stayed 2 nights in Jul 2024

10/10 Excellent

Bledar

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

6/10 Okay

Keneisha

Stayed 1 night in Jul 2024

10/10 Excellent

Ammie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the hotel was very beautiful, lots of entertainment and there were several dining options. Plenty of pools to choose from as well. My only issue was there were a lot of smokers that walked around the property instead of staying in the designated areas. I was fortunate enough to get stuck behind one each day.
Stayed 5 nights in Jul 2024